Proactive Field Service Roadmap: 5 Key Priorities

When thinking about moving from a reactive field service model to a proactive one, most people jump to the Internet of Things (IoT) and outcome-based services. But it’s important to first create an operationally efficient foundation that benefits both customers and employees.

ServiceNow’s platform aids this shift, connecting people, processes, and data for efficient service. It automates workflows, provides mobile tools for technicians, optimizes scheduling, prevents asset downtime, and offers customer self-service portals.

For insights on achieving proactive service with ServiceNow and 5 priorities for implementing strong field service, read this e-book.

Vendor:: ServiceNow
Posted:: Feb 22, 2024
Published:: Feb 22, 2024
Format:: PDF
Type:: eBook

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