ESG Analyst Jon Brown’s take on modern ITSM: Anatomy & benefits

The rapid rise of digital business and distributed work are challenging conventional approaches to IT service management (ITSM).

With fewer employees required to work in office, users need to resolve issues via self-service approaches, while IT teams must provide distributed, around-the-clock support.

According to recent Enterprise Strategy Group (ESG) research, writes Senior ESG Analyst Jon Brown, 98% of organizations using traditional ITSM models report challenges that inhibit their ability to support changing business needs.

Consider, instead, evolving to a modern ITSM approach. Read this ESG Showcase as Brown deconstructs the anatomy of modern ITSM and offers guidance on implementation next steps.

Vendor:: Atlassian
Posted:: Aug 22, 2023
Published:: Aug 22, 2023
Format:: PDF
Type:: ESG Showcase

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