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  • Taking Jira Service Management Premium to the next level with automation

    Successful ITSM teams must be flexible, efficient, and responsive to handle the demands of today’s ever-changing workforce. Join this webinar to see how global automation rules can empower your Dev, IT, and business teams to collaborate at high velocity and boost your service management practices.

  • Work as One: Fighting Siloes in Enterprise Service Management

    Despite Enterprise Service Management's presence across the entire digital pipeline, many organizations only having a passing understanding of ESM solutions. Watch this webinar for a walkthrough of the ESM essentials with industry experts, so your organization can use ESM solutions with confidence and efficiency.

  • High Velocity: ITSM World Tour - Customers Unplugged: Ginkgo Bioworks

    As a company at the forefront of DNA engineering Ginko Bioworks’ work structure is complicated. With the help of Atlassian’s offering, they can meet their annual goal of doubling output while cutting costs in half.Watch the full interview to hear more about how Atlassian’s offering has helped Gingko attain their unprecedented growth.

  • High Velocity: ITSM World Tour - Customers Unplugged: CBS

    When CBS found that their IT system couldn’t keep up with the paperwork they needed for their marketing content, they made the switch to Atlassian’s offering. Catch this interview with CBS’s VP of Brand Identity and Systems to hear first-hand about the importance of effective ITSM, even beyond the scope of a conventional IT department.

  • High Velocity: ITSM World Tour - Customers Unplugged: Lufthansa Technik

    IT isn’t exactly rock and roll, but that doesn’t mean you can’t learn while still having fun. Tune into the full interview, in which Lufthansa Technik’s head of IT, Wesley Morris, discusses the challenges that he faces in his position, and how Atlassian’s offering helped him overcome them.

  • Bringing Dev and IT together

    As companies increase their capabilities of faster development, it can be difficult for IT support to keep up with the rapid pace. Watch the full video to learn more about Atlassian’s unique approach that integrates IT into the development process, so that whenever a problem arises IT is there to help.

  • Asset and Configuration Management Handbook for ITSM

    IT environments can sometimes feel like a minefield, where it is easy to get bogged down in the sheer quantity and diversity of problems at hand. Read this handbook to gain a better understanding of asset and configuration management, and the impact these practices have on ITSM.

  • 4 Principles For Designing Your Product Portfolio For Product-centric Software Delivery

    Application leaders moving to product-centric application delivery often get stuck trying to define what a product is, and who the intended customer is, slowing the process and wasting time and resources. This Gartner report is designed to help you overcome these challenges by offering 4 principles to follow. Access the report here.

  • Adopt Agile Practices In Decentralized D&A To Optimize The Organization’s Value Streams

    Decentralized data and analytics users often work directly with decision makers to support business value creation, but their impact and opportunities are unclear. Read this analysis report to find out how Gartner's key findings can optimize your organization’s value streams.

  • 3 Steps for Starting SAFe Lean Portfolio Management

    In the past year, Gartner noted a new prominent trend: Organizations are turning to the Scaled Agile Framework (SAFe) to effectively manage costs while delivering value and agility. Access the exclusive Gartner report here to learn why this trend is important to your team.

  • The Total Economic Impact™ Of Atlassian Jira Align

    Atlassian’s Jira Align is enterprise agile planning software for technology teams. In this report, Forrester interviewed Atlassian customers to examine the potential ROI organizations may realize by selecting Jira Align as their enterprise agility solution. Download now to uncover key findings from the study.

  • How CIOs Can Implement OKRs That Align and Focus Their Teams

    CIOs have been adopting OKRs to achieve strategic focus and alignment, but the OKR process has critical design features necessary for success. This research report provides best practices CIOs can implement for a successful OKR process. Download now to get started.

  • The Forrester Wave: Enterprise Service Management, Q4 2021

    In a recent 22-criterion evaluation of enterprise service management (ESM) providers, Forrester identified the 15 most significant ones and researched, analyzed, and scored them. This report shows how each provider measures up and helps you select the right one for your organization’s needs. Access it here.

  • Atlassian Approach to ESM

    Technology is evolving at a frenetic pace, and organizations are required to move right along with them. Enterprise service management (ESM) can help organizations keep up with this change. But what is ESM and how can you utilize it in your organization? Download this whitepaper for tips and tricks, examples, and best practices.

  • Magic Quadrant for IT Service Management Tools

    This Magic Quadrant report from Gartner uncovers vendors in the enterprise ITSM markets that can help organizations build up their current and future IT roadmaps. Access it here.

  • Four ways Atlassian cloud helps you scale

    With both remote work and cloud becoming foundational for most workspaces, scalability has become one of the top priorities for IT organizations across industries and across the globe. In this report, explore 4 ways Atlassian Cloud helps you scale, from any size to enterprise.

  • Jira Align Lean Portfolio Ebook

    This paper explores the five important shifts that portfolio managers must make as they move to a lean approach for planning, funding, and tracking product development work. Open now to get started.

  • Applying the Agile Mindset to Rigid Business Processes

    A recent report by McKinsey found that organizations that successfully complete an agile transformation see a 30-50% improvement in operational performance. Here’s the catch: Success depends on a leader who guides with agility. Learn how to apply the agile mindset to rigid business processes in this guide.

  • Zoom Surpasses Its Growth Goals With Atlassian Cloud Products

    Thanks to its cloud-first infrastructure, Zoom was poised for the major shifts of 2020. With the strategic choice to work with the right cloud vendors and embed Atlassian’s tools from end to end, Zoom has been able to respond lightning fast to market and business changes. Explore how Zoom leverages Atlassian’s tools here.

  • The Lean Answer to Portfolio Management Challenges

    In this quick guide, explore how lean portfolio management can remedy the top 3 common problems that keep portfolio managers up at night. Access the guide here.

  • How to scale your organization in cloud

    Many organizations are scaling their organizations in the cloud—but how exactly do you do that? Find out in this white paper, which delves into the common pitfalls, best practices and considerations for scaling your enterprise in the cloud.

  • How Atlassian’s cloud products help Canva empower and scale

    Open up this case study to see how Canva, a graphic design platform, teamed up with Atlassian to streamline into one central ITSM platform that has helped them increase collaboration and transparency, and learn how you can do the same in your organization.

  • Incident Management Handbook

    On-call can be, well, a bit stressful. Keeping services available and functioning 24/7 is a demanding process. With the right incident management tools at the ready, you can be more confident about incident resolution. This 71-pe guide is chock-full of insider tips and best practices for incident management. Read the guide here to get started.

  • The definitive guide to OKRs

    Tracking business goals through the use of objectives and key results (OKRs) is a way that businesses can set aggressive targets for themselves and gauge their performance. Read on to learn how OKRs are a natural fit for agile teams who are looking to outperform MBOs, while still keeping in line with business goals in a way KPIs don’t measure.

  • JIRA 4.1.2

    IT Problem: JIRA provides issue tracking and project tracking for software development teams to improve code quality and the speed of development. Combining a clean interface for organising issues with customisable workflows, JIRA is the perfect fit for your team.

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