IT Service Management Research
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CIO Trends #2: Nordics
Sponsored by: TechTarget ComputerWeekly.comComputer Weekly talks to more IT leaders than any other publication, and our reporters gather in-depth insights into the challenges facing CIOs, CTOs and CDOs. This guide offers a collection of our most popular articles for IT leaders,
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Computer Weekly Buyer's Guide
Sponsored by: TechTarget ComputerWeekly.comIn this 13-page buyer's guide, Computer Weekly looks at the effects on the IT department of technology commoditisation, open source and software as a service, the trend of insourcing IT, and the concept of service integration and management for outsourced services.
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Service Intelligence: Putting Intelligence into ITSM Tools
Sponsored by: SplunkWhat exactly is service intelligence and how does it work with ITSM tools? Download this E-Guide to discover the answers to these questions, as well as service intelligence's practical uses in the context of enterprise IT.
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ITIL and ITSM: How IT is becoming more service-oriented
Sponsored by: TechTarget ComputerWeekly.comeffectively built, the IT Infrastructure Library (ITIL). We explore how ITSM is being changed by machine learning, how it can be used in the cloud and the datacentre, and the role ITIL could play in digital business transformation.
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IT Automation Across Platforms
Sponsored by: DellTo remain relevant and competitive in the years to come, enterprises need to embrace top IT trends around infrastructure automation, hybrid management tools and DevOps. Read on to discover how to do just that based off of discussions from Gartner's IT Infrastructure, Operations & Cloud Strategies Conference.
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Artificial intelligence in ITSM: Finding the right tools for you
Sponsored by: TechTarget ComputerWeekly.comAI functionality is poised to be a game-changer in the ITSM world. But before exploring the possibilities for AI in ITSM, it's important to first understand what AI is - and what it is not.
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AI: The Latest IT Tool
Sponsored by: ServiceNowIt's important for IT professionals like yourself to know how to distinguish the good AI tools from the bad. That's where this E-Guide should come in handy. Download this E-Guide to learn how artificial intelligence capabilities are augmenting the day-to-day IT tools you're most familiar with.
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AIOps Mysteries, Unmasked
Sponsored by: ServiceNowDownload this E-Guide to uncover the truth behind common AIOps mysteries, including where the actual “AI” in AIOps comes from, the role of AIOps tools within DevOps pipelines, and more.
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ITSM Essentials Guide: ITIL and ITSM best practices for process improvement
Sponsored by: ServiceNowDownload this E-Guide to learn more about the evolution of ITSM in modern times – and find out how to keep your ITSM strategy in-step with future trends.
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IT Monitoring, and Why It’s Growing More Important
Sponsored by: ServiceNowDownload this E-Guide to learn how IT monitoring tools have advanced accordingly and their relationship with DevOps methodologies. Plus, find out which areas of your IT infrastructure stack could stand to gain the most from robust monitoring capabilities.
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AIOps Applications in Containers, Monitoring, and More.
Sponsored by: ServiceNowDownload this E-Guide to learn why AIOps has quickly becoming a central tool within modern IT departments’ arsenals, and how AIOps tools are being used in areas like container monitoring, proactive resolutions, and more.
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ITSM Essentials Guide: Modernizing ITSM: The experts sound off
Sponsored by: ServiceNowDownload this E-Guide to learn how to identify gaps in your ITSM strategy, technology choices to remedy service delivery issues, and discover best practices for managing ITSM vendors to get the most out of your tools.
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ITSM Essentials Guide: How AI is changing ITSM, the service desk
Sponsored by: ServiceNowDownload this E-Guide to learn how ITSM technologies augmented by AI capabilities are being utilized across the IT stack – from helpdesk management to network automation.
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ITSM Essentials Guide: Service desk, service catalog 21st century style
Sponsored by: ServiceNowDownload this E-Guide to learn about today’s service desk evolutions in-depth, including what factors distinguish help desks from services desks, and how to start assembling a service catalog of your own.
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AIOps Takes the Lead on Root Cause Analysis
Sponsored by: ServiceNowOf all the recent developments in the IT operations sphere, automated root cause analysis is one that has many enterprises salivating. But despite the obvious interest around AIOps, many IT monitoring vendors are hesitant about jumping on the bandwagon. Keep reading to hear what you could stand to gain from AIOps.
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The Rise of AIOps, Explained
Sponsored by: ServiceNowAIOps tools use AI to monitor and manage environments under the direction of the operations team – but what impact does this have on IT's value to the greater business? Continue reading to uncover more.
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What to Expect from AIOps in 2019
Sponsored by: ServiceNowJump into this E-Guide to learn how AIOps – the collective term for AI-infused IT automation technology – can impact IT operations from the ground up, and what developments took place over the course of 2019.
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AIOps in the Real World
Sponsored by: ServiceNowSince the introduction of AIOps platforms, IT professionals have been drooling over their promised capabilities, especially when it comes to root cause analysis. Thanks to early adopters, we can find out how these platforms work firsthand. Jump inside this E-Guide to learn more.
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Automating the IT Service Desk
Sponsored by: ServiceNowSince its inception, the IT service desk has provided an intuitive portal designed to make it easier for users to get technical help – and for IT associates to keep on top of support workflows. So what happens when automation is thrown into the mix? Dive into this E-Guide to take a closer look.
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CIO Stories of Driving Digital Transformation in Today's World
Sponsored by: ServiceNowHow do CIOs achieve digital transformation? Read this white paper to learn how your organization can unlock its digital potential by gleaning expert insight from leading C-suite executives.
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The Reality of AIOps
Sponsored by: IntelliMagicEnterprises are eager to get their hands on the potential AI and automation application opportunities that AIOps promises, but many vendors in the space aren't quite as enthusiastic. Find out more about the disconnect between the AIOps that IT teams want and the reality of AIOps as told by vendors.
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Evolving IT from a Support Role to a Business Partner
Sponsored by: Ensono LimitedIn this E-Guide, find out how CIOs and IT leaders are taking measures towards transitioning their IT teams into valuable members of the business. Plus, learn how modern ITIL frameworks can take this transition a step further.
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Assembling Your IT Management Toolkit
Sponsored by: Kollective Technology, Inc.An old saying proclaims that a tool is only as good as the hand that wields it. Unfortunately for IT, the opposite is true when it comes to systems management. Without the right set of tools, your system management capabilities can be severely limited. Click to learn how to strategize your IT tool selections based on the capabilities you need most.
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Modern ITSM and Asset Management
Sponsored by: SoftwareONEManaging the disparate pieces of IT has always been a pain point, which spawned the need for ITSM and ITIL. In this guide, discover how the roles of ITSM and ITIL have changed as IT itself has evolved, and about the roles they will play in years to come.
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Working with the Kubernetes Configuration to Deploy Containers
Sponsored by: DiamantiIn this expert guide, Alan Earls, contributor to SearchITOperations.com, walks you through using the Kubernetes configuration for container deployment. Inside, you'll find expert instruction on properly applying Kubernetes' nodes, pods, schedulers, and volumes to bypass orchestration challenges, and more.
