IT Departments Research
-
Solution Spotlight: Tie Contact Center and IT for Strong Customer Experience Management
Sponsored by: TechTarget Customer ExperienceIt is a reality for many organizations that the IT department and contact center have a big gap in communication and collaboration leading to frustration and project delays. This exclusive resource will help you learn how to bridge the communication gaps between these two departments and set common goals to deliver a seamless customer experience.
-
Solution Spotlight: Creating a Strong Customer Experience Management Strategy
Sponsored by: TechTarget Customer ExperienceIn this e-guide, learn how to resolve communication issues between the IT and contact center departments by creating internal service-level agreements, recognizing that what's right for the organization is the same as what's right for the customer, and more.
-
Buyer's Guide to Antimalware
Sponsored by: TechTarget SecurityCompanies face complicated buying decisions whenit comes to buying host-based antimalware, starting with whether to purchase a protection suite, andwhat to include in that all-in-one package.
-
Take the Modernization Impact Assessment
Sponsored by: Hewlett Packard EnterpriseTake this online assessment today to discover the impact that modernization can have on your organization's IT environment, and find out what you can do to plan for modernization success.
-
IT Transformation Consulting Services: Align your technology direction
Sponsored by: Hewlett Packard EnterpriseThis brief resource introduces an IT transformation consulting service as a means of achieving effective, value-driven change. Read on now to learn how you can ensure business and IT alignment, spur business growth, and more.
-
Is Your Outsourcing Strategy Under Your Control?
Sponsored by: TechTarget Data CenterProactive planning and evaluation can prevent common problems with IT outsourcing providers, keeping your data safe and ensuring your outsourcing venture is cost-effective.
-
Keep Users Happy by Integrating IT Operations and IT Support
Sponsored by: BMC Software, Inc.This white paper discusses the need to bridge the gap between sides of an IT staff and how it can help a business.
-
Taking Real Control of Cloud Governance
Sponsored by: TechTarget CIOIn this month's issue of CIO Decisions, SearchCIO Senior Features Writer Karen Goulart dives into the fray, asking CIOs and experts what it takes to build a strong cloud computing governance program and how to succeed as an IT service broker.
-
Common Telecom Challenges and How to Overcome Them
Sponsored by: UnimaxThis white paper details the day-to-day challenges telecom and IT departments face and how leveraging advanced technology together with an innovative approach to solving those telecom challenges simplifies moves, ads and changes (MACs) for help desk agents to understand and execute.
-
Take Your ITSM Strategy to the Stratosphere
Sponsored by: TechTarget CIOIn the age of self-provisioning, some CIOs may wonder whether their role is about to go the way of the dinosaur. But the CIOs and experts we spoke to for this SearchCIO handbook on IT service management delivery say otherwise -- in fact, they argue, the movement toward self-service IT makes the CIO more relevant than ever.
-
Cloud Computing: If You Can't Beat 'Em, Join 'Em
Sponsored by: HP & Intel®This issue of the e-zine Modern Infrastructure turns an expert eye to cloud computing and other trends surrounding infrastructure management, providing the insight that IT leaders need to march their businesses forward. Read on to learn more.
-
CIO Decisions E-Zine: Putting a social layer into every business app
Sponsored by: TechTarget CIOEnterprises committed to collaboration are building a social layer into their business apps and platforms. Learn how in this issue of CIO Decisions.
-
Hitachi Dynamic Virtual Controller Technology: Optimize Dynamic Workloads
Sponsored by: Hitachi VantaraThis paper examines the complexity and management challenges presented by the current storage landscape, the explosive growth of data storage requirements and what it all means to businesses.
-
Next Gen IT and the Cloud
Sponsored by: ServiceNowThis valuable resource examines how IT is losing control over the enterprise and the need for change in the world of IT, and explores how cloud-driven technology can help you more successfully manage IT services.
-
How Web Security Improves Productivity and Compliance
Sponsored by: OpenText Security SolutionsThis resource describes how the value of secure web gateways doesn't need to be limited to web protection. Inside, learn how your organization can strategically use this security technology to improve productivity, reduce costs, increase compliance, and more.
-
The Hay Group Case Study
Sponsored by: CenterBeamThis brief case study takes a look at how the Hay Group, a global management consulting firm, teamed up with a third party to integrate its fleet management and service desk initiatives. Read now to learn how they addressed the needs of three key areas of their IT environment – endpoint management and security, data protection, and helpdesk.
-
How Web Security Improves Productivity and Compliance
Sponsored by: OpenText Security SolutionsThis resource describes how the value of secure web gateways doesn't need to be limited to web protection. Inside, learn how your organization can strategically use this security technology to improve productivity, reduce costs, increase compliance, and more.
-
The Challenges and Benefits of Private Clouds
Sponsored by: Zones, Inc.In this exclusive e-guide, Mark Bowker, analyst at the Enterprise Strategy Group, offers key insight into CIO and IT management issues with the private cloud. Read now to learn about private cloud implications for business needs, and discover how to lay the foundation for this data center model.
-
A Guide for CIOs: Make Your Mark with Business Transformation
Sponsored by: Hewlett-Packard EnterpriseReview this informative white paper to discover the importance of implementing a formal transformation program. Gain insight into 2 business transformation success stories, 9 reasons why you should work with an experienced transformation partner, a simple 5-phase business transformation program, and much more.
-
A Geek’s Guide to Presenting to Business People
Sponsored by: Citrix OnlineGiving presentations to business stakeholders is often a struggle for IT executives because they don’t know how to speak business executives “language”. Attend this live webcast on June 20th to learn what business-minded individuals need in a presentation and practical tips for how to make your presentations more compelling.
-
The 7 Deadly Skills Your IT Team Should Possess
Sponsored by: SkillsoftThis resource examines IT skill shortages, how to minimise them within your company, and 7 deadly skills that your IT team should possess.
-
The Future of the IT Department: Exploring the Impact of Cloud on IT Roles and Responsibilities
Sponsored by: IBMCloud computing has made a name for itself in the enterprise computing industry today and it is likely to gain traction in the future. This does not mean the end for IT departments but their roles and responsibilities will certainly be changing. Check out this white paper to learn more about what to expect from IT in the post-cloud era.
-
Information Security Ezine- Europe
Sponsored by: TechTarget ComputerWeekly.comThis e-zine presented by SearchSecurity.co.UK will give key tips on how to comply to data protection regulations, and will help you find a product that is right for your business.
-
Take Back the Endpoint
Sponsored by: KasperskyDuring the course of three days in late 2009, cybercriminals acquired the banking credentials,username and password, for Hillary Machinery, Inc., located in Plano, Texas, and conducted more than 45 separate transactions to over 40 different payees. The result was a loss of $801,495.
-
Transitioning to a Dynamic Data Center
Sponsored by: Hitachi VantaraThe speed of change in global markets and the challenges of new modes of business demand companies operate in and react to quickly changing landscapes. Nowhere is this more critical than in the means and methods the enterprise uses to power its business, typically via IT services.
