Customer Loyalty Research
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Tread carefully with social media-based customer loyalty programs
Sponsored by: Infor CRMRead this tip guide now to learn expert tips for interacting with your customers through Web 2.0.
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Apply the power of CRM to build customer loyalty
Sponsored by: Infor CRMThis tip guide comes straight from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Read on to learn how to utilize today's technologies for enhancing customer relationship management (CRM) strategies.
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The power of Call Centers and Customer Loyalty
Sponsored by: Infor CRMRead this e-guide from our award-winning editorial team to learn strategies for how to utilize innovative technologies to improve your customer experiences, retain customers and gain loyalty.
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Social Media-based Customer Loyalty Programs
Sponsored by: Infor CRMThis e-guide from our editorial team will teach you how to efficiently deliver additional value to customers via social media as well as tips for finding balance when connecting with customers, and expert engagement tips from social media consultant Erik Qualman.
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Experts say CEM technology can build single view of customer
Sponsored by: Infor CRMThis tip guide from our editorial team features an article on overcoming single-view issues and how customer experience management (CEM) technologies are a valuable tool for this problem.
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Yahoo, Amex talk up different customer service approaches
Sponsored by: Infor CRMAccess this tip guide to learn how American Express and Yahoo Inc., have conquered customer service obstacles while also decreasing customer relationship management (CRM) budgets.
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Building a Strong Customer Experience
Sponsored by: Infor CRMRead this e-guide from SearchCRM.com to learn how American Express and Yahoo tackle customer service with their own twists, how to communicate through multiple channels and ways to craft a single customer view through CEM technology.
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Customer Experience Exchange E-Zine: Bridging the Customer Experience Chasm
Sponsored by: TealeafWith rapidly changing demands, customer experience management (CEM) can be a tricky craft within your organization's processes. Customer Experience Exchange is a brand new bi-monthly e-zine focused on CEM tips, best practices and techniques. Check out the first ever issue now, exclusively here.
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Navigating the path to satisfying online customer experience
Sponsored by: TealeafRead this exclusive e-guide to get an executive-level, 360-degree view on which CRM approaches are best for different business scenarios -- from winning strategies for mobile users to social CRM tools to best practices for multi-channel customer experiences.
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InfoSphere MDM Solution for Product Information Management
Sponsored by: IBMWatch this short video and learn how leading retailers, distributors and manufacturers leverage IBM InfoSphere Product Information Management solutions to boost supply chain productivity and deliver an optimal customer purchase experience.
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E-Book: How to keep customers -- and keep them happy: High-return tactics for building customer loyalty
Sponsored by: MicrosoftThis ebook is full of expert advice for implementing a successful customer experience management (CEM) plan.
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Tip Guide: Retail best practices for in-memory analytics in SAP environments
Sponsored by: SAP America, Inc.Learn how to successfully manage new challenges in the retail industry.
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Unleash the Power of Marketing to Drive Innovation and Profit
Sponsored by: SASIn this white paper, learn what genuine customer centricity looks like, why it matters more than ever, and how organizations can achieve it.
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Using IBM Social Business to Take Your Business Relationships to the Next Level
Sponsored by: IBMThis IBM Redguide™ publication provides information about IBM Social Business and includes details about the business need and the value of transformation to a social business. It presents a high-level Social Business component diagram, highlights key capabilities, and includes customer case studies.
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Mobility in the Enterprise: Professional Productivity with Intel® Core™ i5 vPro™ processor
Sponsored by: IntelThis case study discusses the reasons why one company decided to replace their existing laptops every two years. Find out how implementing this strategy benefited both employees and end users.
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Taking action on analytics: Using data for customer loyalty and retention
Sponsored by: SAP America, Inc.During the recession, organizations have been forced to revisit customer retention tactics and define a clear strategy for customer loyalty. Yet many organizations lack the strong understanding of customer data that is the foundation of a successful customer loyalty program. In this e-book, learn about trends in customer relationship management.
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Case Study-VMware Consona Knowledge Management
Sponsored by: Consona CorporationChanging corporate culture to focus on customer service and support is practically a routine activity in large service-oriented organizations these days.This case study covers what VMware is doing to provide outstanding support for their customers.
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Creating Stickiness in the Insurance Industry
Sponsored by: ThunderheadWith the economy being shaky, the insurance industry has a problem. Customers are increasingly shopping around and making complex demands. Learn how to achieve loyalty in a shaky industry.
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The Future of Web Content Management
Sponsored by: Ektron, Inc.When a content management team is no longer enough to successfully attract and retain customers, what does the future hold for content management? How does context fit into the picture?
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Social Media and Customer Service
Sponsored by: PegasystemsOne of the biggest issues for companies is creating effective customer services processes. What if social media could help the problem?
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Commerce Anywhere: A Business and Technology Strategy to Maximize Cross-Channel Commerce Growth
Sponsored by: Oracle CorporationE-commerce has gone from fringe to foundation. Now, businesses must tailor their customer serivce approach to the more complex "anytime, anywhere" customer with mobile device in hand. This white paper from Oracle details the "commerce anywhere" approach.
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Four Effective Service Strategies that Drive Brand Advocacy
Sponsored by: Oracle CorporationThis paper will provide answers, focusing on the four key aspects of service that can combine to create a "WOW!" experience: convenience, speed, relevance, and relationship.
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The Customer Loyalty Playbook: 4 Steps To Build Loyal, High-Value Customers
Sponsored by: Oracle CorporationThe longer a customer is loyal, the more profit the company gains. Read this brief to learn four steps to help guide your customer loyalty strategy.
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15-Minute Guide to Increasing Customer Loyalty: An Introduction to Enterprise Feedback Management (EFM)
Sponsored by: MarketTools, Inc.What is the relationship between a loyal customer and a profitable enterprise and what role can feedback play in improving loyalty? Organizations with fiercely loyal customers take the time to listen to feedback and integrate it into decision making. EFM solutions provide the tools needed help businesses transform feedback into business results.
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Taking Action on Analytics: Using data for customer loyalty and retention
Sponsored by: InforIn this E-Book, hear from analysts and experts about recent trends in customer data and learn how winning organizations are truly taking action on analytics. Find out about the challenges that many organizations face when establishing and maintaining customer data management and retention programs and how to meet those challenges head on.