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  • Contact centers are evolving: 5 capabilities you need now

    With modern customer experience goals centered around frictionless and personalized touchpoints, call center capabilities have advanced in order to accommodate new standards. Open this call center guide, which details 5 new capabilities critical to call center success, and 4 factors driving call center approach adjustments.

  • The Forrester Wave™: Software For Digital Process Automation For Deep Deployments, Q2 2019

    According to a recent Forrester report, IT pros seeking software for digital process automation for deep deployments should look for providers that offer three things: 1. Comprehensive process and case management capabilities, 2. Support for emerging technologies, and 3. A modern application architecture. Read the full report now.

  • HSBC Australia: Unifying customer experiences

    The key to modernizing marketing lies in tools that enable you to target consumers with the right contextual information, without overloading them. Click through to this overview to learn how HSBC Australia transformed their marketing processes and achieved 3 key results.

  • The Forrester Wave Real-Time Interaction Management, Q1 2019

    In B2C spaces, real-time interaction management (RTIM) is critical to delivering high-end customer experiences for sustainable sales and revenue growth. Download this RTIM market whitepaper, which cross-compares 12 major vendors including Pegasystems, IBM, and SAS, for an intelligent buyer’s decision.

  • Building your enterprise low-code factory

    Download this whitepaper for a detailed review of low-code usage in application development and use four questions to determine whether a project calls for low-code support.

  • Pega Sales Automation

    Sales automation systems promise to deliver insights and improve sales – but that promise isn’t always met. A common pitfall? Organizations’ sales strategies are often reactive instead of proactive. Check out this datasheet by Pega Sales Automation to see how AI can improve sales automation systems.

  • Achieving digital customer service transformation

    Download this guide to a explore what a modern approach to customer experience management looks like. Also explore 5 tactics of better customer engagement and 3 qualities customers are demanding of businesses.

  • Commonwealth Bank of Australia: Exceeding customer expectations with personalized conversations

    With digitalization enabling all-time levels of daily customer interactions, capitalizing on these experiences has become business critical to business success. Watch this brief 3-minute video which outlines how Australia’s biggest financial institution used a customer engagement engine to enhance their customer experience satisfaction.

  • Social Media and Customer Service

    One of the biggest issues for companies is creating effective customer services processes.  What if social media could help the problem?

  • Pega Decision Management

    Make better business decisions for your company by following a business management system.

  • First Contact Resolution

    Contact centers have perfected the art of tracking customer inquiries, but first contact resolution is still alluding them.  The key to solving the problem-- not just answering, but resolving the issue.

  • Dynamic Case Management: A Foundation for Agile Enterprise Business Applications

    The dynamic case management approach is helping companies achieve significant, competitive results.  In this webinar, learn how your company can also achieve better service outcomes with dynamic case management.

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