Customer Loyalty Research
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Executive Insight: Multi-Sourcing in the Call Center
Sponsored by: inContactThis paper examines how many executives are beginning to understand that cutting cost by outsourcing call center operations isn't always the best solution. Learn how "cheaper" often comes at the expense of "better".
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Reducing the Cost of Electronic Gaming Machine Support with Intel® vPro Technology
Sponsored by: WiproThis paper illustrates the expected cost savings of deploying this technology to support electronic gaming operations.
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State of the Portal Market
Sponsored by: Oracle CorporationThe focus of this paper is to provide readers a comprehensive understanding of real-world deployment practices, trends and ROI anecdotes for enterprise portal technologies.
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Eight Strategies for First Rate Customer Service
Sponsored by: Cisco Systems, Inc.This paper provides eight strategies for creating a relationship with your customers that will keep them coming back.
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The Relevance Revolution: Making the Move from Personalized to Individualized Marketing
Sponsored by: Portrait SoftwareThis paper explains the challenges marketers face today and how innovative, next generation campaign approaches are beginning to separate the best from the rest.
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How to Translate Good Service into Market-Share Advantage
Sponsored by: GoToAssistThis research brief addresses 1 of the 6 key strategic issues: How to Translate Good Service into Market-Share Advantage.
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Customer Data Quality Platform: Getting to Know Your Customers Better
Sponsored by: Pitney Bowes Group 1 SoftwareEffectively manage customer data quality processes, while consistently enhancing the customer experience on all fronts with a single, enterprise-wide customer data quality solution. Download now to find out how.
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Ensuring Customer Loyalty: Designing Next-Generation Loyalty Programs
Sponsored by: Oracle CorporationLoyalty programs are a necessary part of a successful CRM program and long-term customer retention. Compare available programs, learn what a loyalty program can achieve for your business and gain an eight step guide to designing your own successful plan.
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Five Keys to Your CRM Success
Sponsored by: Salesforce.comA successful CRM strategy can give small and midsize businesses (SMBs) competitive advantage. This white paper presents five key steps to developing a customer-centric approach for every aspect of business.