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In this expert e-guide, find out how American Express and Yahoo tackle customer service with their own twists and how both claim they are spending less than they once did. Additionally, you'll learn how communicating with customers through multiple channels is a necessity and how companies use CEM technology to craft a single view.

Vendor:

Infor CRM

Posted:

Feb 8, 2021

Published:

Jan 5, 2012

Format:

PDF

Type:

eGuide