Customer Data Management Research
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Presentation Transcript: OnDemand v. OnPremise CRM: Making the Right Choice for your business
Sponsored by: RunE2EIn this presentation transcript, John Brasch, CEO of RunE2E, discusses the evolution of the CRM application market options that are available today and details their solution run CRM system built on the SAP enterprise application suite.
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Performance and Scalability Benchmark: Oracle Communications Billing and Revenue Management
Sponsored by: Sun Microsystems, Inc.The Oracle Communications BRM application suite is a Tier 1, convergent billing framework that is architected for leading service providers. This white paper describes the performance and scalability results of Oracle Communications BRM 7.3.1 from the recent benchmark conducted at Sun Solutions Center in Paris and France.
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eBook: Evaluating CRM: From SaaS to software, choosing the right CRM deployment style
Sponsored by: AplicorIn this eBook, find out how on-demand and SaaS CRM is altering the CRM software landscape. Learn how both on-demand and on-premise CRM have evolved in recent years and how industry trends are playing into the decision-making process at many organizations.
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Case Study: Inland Custom Publishing Group
Sponsored by: Pitney Bowes Business InsightWith the help of Pitney Bowes MapInfo's mapping capabilities, Inland Custom Publishing was able to expand their portfolio with a new magazine targeting a local high income audience with local and regional content. Read this case study and learn how the publishers can now provide a balance of stories covering topics like local dining and the arts.
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Managing Your Data Assets
Sponsored by: Pitney Bowes Business InsightAre you aware your people, your customer relationships and your corporate data provide far greater value and competitive advantage than traditional assets such as stock portfolio or desktop printers? This white paper explains how executives are turning their eyes toward what could be their most valuable asset of all: information!
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Full Spectrum Customer Data Integration (CDI) Solutions
Sponsored by: Pitney Bowes Business InsightAccurate customer information is essential to business success. It provides customer insight, informs decisions and drives strategy. Managed effectively, this information allows organizations to improve customer retention and increase the value of individual customers. This white paper covers the necessity of a customer data integration program.
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Business Value Analysis Study: Citizens Business Bank
Sponsored by: Symantec CorporationAs a result of its relationship with Symantec, Citizens is achieving substantial business value. The Alchemy Solutions Group conducted a Total Operational and Economic Impact (TOEI) analysis of the different solutions deployed and quantified business value. Read this paper to see what they found.
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Data, Disconnected: Communications Firms Take the Necessary Steps to Build Greater Accuracy into Their Customer Management Processes
Sponsored by: Pitney Bowes Group 1 SoftwareThis white paper for the communications sector examines how inaccurate data can impact customer relationships and how implementing a multi-phase process can help feed cleaner customer data into enterprise solutions to maximize return on investment.
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Web Application Security: Automated Scanning versus Manual Penetration Testing
Sponsored by: LogicalisThis paper explains the two primary methods for discovering Web application vulnerabilities: using manual penetration testing and code review or using automated scanning tools and static analysis.
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Sales Prospector Demo
Sponsored by: Oracle CorporationView this three-minute demo to learn how Oracle's Social CRM application, Sales Prospector, helps increase a salesperson's effectiveness by providing relevant information about existing and potential customers.
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Surviving and Thriving in the Customer-Driven Age
Sponsored by: Oracle CorporationThe customer-driven age is upon us and succeeding in this environment requires a new set of goals and a new set of tools. Learn how CRM is the catalyst to transform organizations, empower employees and capitalize on new market opportunities.
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Driving Your Channel Business: Leverage Information Technology to Improve Partner Relationships and Boost Channel Performance
Sponsored by: SAP AGThis white paper discusses key channel business trends, highlights the complexities and challenges of different channel models.
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Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability
Sponsored by: SAP America, Inc.The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction.
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Whirlpool: Quality Means Loyalty
Sponsored by: SASRunning SAS Warranty Analysis on the SAS Enterprise BI Server enhances Whirlpool's investment in an SAP R/3 operational environment for in-depth analysis and easy reporting on issues.
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Why Advocacy Matters to Grocers: Surveyed Consumers Give Retailers Food for Thought
Sponsored by: IBM Line of BusinessThis paper reveals key insights into what actually drives customer advocacy, as well as what grocers can do to improve the level of advocacy among their customer populations.
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Oracle Vertical CRM Applications: Realizing Business Benefit Through Industry Best Practices
Sponsored by: Oracle CorporationThis IDC white paper explores the benefits of employing a vertical CRM application based on industry best practices. Learn challenges, opportunities and benefits of vertical applications as well as advice for industry-specific solutions.
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Six Steps for Successfully Buying Customer and Service Management Software
Sponsored by: High 5 SoftwareCustomer and Service Management Software (CSMS) provides a unified solution to manage all business aspects of a service business.
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Multi-channel Retailing: The Route to Customer Focus - Putting the Customer First by Moving from Multiple Channels to Multi-channel Retailing
Sponsored by: IBMThis document elaborates on how successful retailers are using multichannel retailing to make operating model change to put the customer at the heart of their organisations.
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Why Advocacy Matters to Grocers: Surveyed Consumers Give Retailers Food for Thought
Sponsored by: IBMGrocers can pursue customer-focused initiatives and investments with greater precision and success by concentrating on customer advocacy. This paper discusses the attitudes and behaviors that can do improve the level of advocacy among customers.
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Data Quality Considerations in Master Data Management Structures
Sponsored by: Pitney Bowes Group 1 SoftwareIn this white paper, learn how to implement and enforce enterprise-wide Master Data Management solutions.
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Customer Data Security: PCI and Beyond - Benchmark Study 2008
Sponsored by: ApaniThis 2008 Customer Data Security Study reveals how quickly and how well retailers are responding to the PCI mandate and what measures retailers are taking now to minimize the risks associated with the capture, retention, and use of customer-specific data.
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Protect Your Customer Data for Peace of Mind
Sponsored by: Cisco Systems, Inc.When dealing with something as invaluable as customer data, think about creating a unified strategy that incorporates the network, people, and tools. Read this paper for advice on how to protect your customers data for piece of mind.
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Data Center Transformation
Sponsored by: Hewlett Packard EnterpriseThis paper looks at HP's approach to Data Center Transformation and how it can help enterprise data centers reduce costs, manage risks, and support business growth.
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Taking Stock of Product Data: Using Data Quality to Refine PIM Initiatives
Sponsored by: DataFlux CorporationThis live webcast will address the applicability of data quality and data integration techniques within product information management (PIM) initiatives. View this webcast to learn how to address these and other facets of PIM initiatives.
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Choosing the Best CRM for Your Organization
Sponsored by: Oracle CorporationExplore four Customer Relationship Management (CRM) deployment scenarios and how to choose a CRM solution that will best meet your company's needs today and support your business as it grows and evolves.
