CRM Analytics Research
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Small businesses compete in e-commerce with same day shipping
Sponsored by: TechTarget Customer ExperienceAccess this expert e-guide to uncover a solution to customer demand for same-day-shipping and how CRM has changed the entire customer experience.
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From Disney to dishwashers: Digital CRM to change customer experience
Sponsored by: TechTarget Customer ExperienceAccess this expert e-guide to uncover how CRM has changed the entire customer experience and how this kind of technology can truly benefit your organization.
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Managing and Optimizing the Call Center
Sponsored by: TechTarget Customer ExperienceIn this e-guide from the experts at SearchCRM.com, learn how your organization can optimize its call center and drive customer service success with the use of workforce management (WFM) software, real-time speech analytics software, guidance applications, predictive analytics, and other tools.
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Puzzling: Finding the Missing Pieces of your Customer Picture
Sponsored by: IBMIn this on-demand video, learn about the need for a complete customer view, and discover how the right big data and analytics tools can help you get there by giving you the power to predict customer behaviors, improve customer engagement, and more.
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Connected Customer Centricity - MS perspective on the Retail Industry
Sponsored by: Microsoft IndiaThis resource reveals how your organization can develop successful customer-centric strategies and deliver superior customer value.
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How Understanding the "Omni-Consumer" Gains Their Loyalty
Sponsored by: Hewlett-Packard EnterpriseWith this white paper, you'll gain access to industry knoweldge about handling omnichannel operational challenges, allowing you to maximize efficiency and profitability. Use this resource to navigate customer engagements, with factors such as understanding the "omni-customer."
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Delivering Omni-Channel Shopping: Using Information Management and Analytics in Consumer Industries and Retail
Sponsored by: Hewlett-Packard EnterpriseThis resource examines the data-oriented trends affecting consumer industries and retailers, and evaluates next-generation analytics strategies that are driving success.
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Social Business, Collaboration Takes the Enterprise into Uncharted Waters
Sponsored by: TechTarget Business AnalyticsAccess this e-guide to find experts examine how social media has catalyzed better collaboration, more democratic business process management, and - with the right amount of planning and analysis - significant ROI.
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Analytics that drive high impact customer-focused enterprises
Sponsored by: IBMJoin Rebecca Wormleighton, Product Marketing Manager, IBM, in this webcast as she artfully explains how to successfully leverage analytics across your customer service organization to build a customer focused enterprise.
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Big Data Success Stories: Practical Approaches For Achieving Results
Sponsored by: IBMThis comprehensive resource collects a number of big data success stories. Read on now to discover how organizations such as Barnes & Noble, Harvard Medical School, and macys.com realized the full potential of big data and drove profitability and growth.
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Big data and analytics for a holistic customer journey
Sponsored by: IBMIn the modern business world, customer experience is everything. To re-align your customer-engagement initiatives around this new reality, you will need a clear roadmap for where to start and how to proceed. Access this white paper today for discussion and case studies on how you can use big data analytics to enhance experience.
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Big Data: Delivering an Agile Infrastructure for Time-Critical Analytics in Telecommunications
Sponsored by: IBMThis resource examines how big data analytics is helping communications service providers (CSPs) to better understand customer behaviors, drive customer loyalty, and improve experiences. Inside, discover an enterprise-grade infrastructure designed for big data workloads.
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The Business of Social Business
Sponsored by: IBMThe following white paper outlines many of the challenges associated with social media and how to overcome them. Gain expert advice on how companies today are utilizing social media to their advantage.
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Addressing changing customer behavior
Sponsored by: IBMThis resource offers valuable insight to help you better understand customer behaviors and improve online customer experiences.
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Cashing in on Customer Insight
Sponsored by: IBMThis resource explains how customer analytics can help your organization monetize customer insights and compete in a global marketplace.
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Call Center Analytics: The Bottom Line
Sponsored by: GenesysThis expert e-guide homes in on customer experience analytics and the tools and strategies that lead to success. Also inside, separate contact center analytics fact from fiction.
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8 Steps to a Better Social Media Strategy
Sponsored by: Oracle CorporationThe following white paper discusses how to successfully create and implement a strategy to manage your social media mix and at the same time, create a fluid online communication outlet.
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Social Media Meets Analytics: A Roadmap to Customer Insight
Sponsored by: Oracle CorporationThe following white paper details an approach to social media that integrates social media and existing consumer information to create a 360-degree view of the customer.
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IBM Watson Engagement Advisor
Sponsored by: IBMThe following white paper outlines the recent change in the consumer market and how to ensure that you are delivering the best customer service.
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IBM Marketing Performance Analytics
Sponsored by: IBMThe following white paper discloses a sure-fire way to track and analyse performance across an infinitely expanding number of channels and campaigns.
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Where have all my marketing investments gone?
Sponsored by: IBMThe following white paper addresses the severe pressures weighed out by the consumer market today. Inside, discover how marketing performance analytics can help marketers address and act upon the marketing pressures.
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Oracle Analytics for CRM, Sales, Marketing, and More
Sponsored by: Oracle CorporationIn this resource, explore the offerings from Oracle when it comes to analytics and BI for CRM, sales, marketing, customer service, contact centers, and more. Discover the capabilities and benefits of these pre-built applications, and find out how implementing them in your organization can deliver real-time insights for better business decisions.
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Webcast: Unlocking New Insights and Opportunities with Big Data
Sponsored by: IBMIn this exclusive webcast, learn how you can use big data to create new business value, maintain relevance, and achieve greater operational efficiency.
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Web Experience Management: Omni-Channel Delivery
Sponsored by: OpenTextYour brand can be the next celebrity with these helpful tips. Find out how to improve customer relationship management and web content management by consulting this resource now.
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Infor Epiphany Customer Interaction Hub
Sponsored by: InforCheck out this resource to learn about a customer interaction hub - a comprehensive infrastructure that stores and presents all customer interactions in an organized way, empowering you will a the information you need to form lifelong customer relationships.