CRM Analytics Research
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To SaaS or Not to SaaS: Making Your Digital Measurement Count
Sponsored by: Unica Corporation - An IBM CompanyRead To SaaS or Not to SaaS: Make Your Digital Measurement Count by Eric Peterson to choose wisely.
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Get Analytics Right from the Start
Sponsored by: Sybase, an SAP companyWhether or not analytics should become an integral part of an organization’s planning and decision-making seems to be beyond question However, at what level, for what purpose and how to go about deploying analytics are questions that each organization needs to answer for itself. These questions are the focus of this paper.
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8 Essentials of Business Analytics
Sponsored by: SASLeading banks use business analytics to predict and prevent credit fraud, saving millions. Retailers use business analytics to predict the best location for stores and how to stock them. But these advanced business applications tell only part of the story. What's going on inside these market-leading companies that sets them apart?
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Measuring the Business Impact of Support
Sponsored by: Citrix Online UKCustomer support has long been a business mainstay. Yet, the business impact of support is seldom measured - despite the influence of support on higher revenue, customer satisfaction and increased productivity. This new ServiceXRG white paper explores the importance of quantifying the impact of support on your business.
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Presentation Transcript: The Buy Versus Build Dilemma
Sponsored by: Tableau SoftwareThis transcript explores two options for integrating analytic and Business Intelligence (BI) features into existing applications. Discover the benefits and drawbacks of each approach, and learn why your organizational culture should factor into your software decision.
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The Customer You Know: Keeping, Leveraging, and Profiting from Current Customers with Business Analytics
Sponsored by: SASRead this paper to learn about business analytics and how it can significantly impact customer service improvements and customer retention and how it can enable your company to develop more agile strategies that will allow you to adapt to changing customer behavior and achieve their business goals.
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Tips from the Trade - Competing on Web Analytics
Sponsored by: SASHow can your company take away more than just sales numbers from online customers? That was one of the topics of a webcast that brought thought leaders together to discuss challenges and best practices in the industry. Continue reading to explore the insights and highlights from that webcast and learn more about how to compete on web analytics.
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Information is King: Business Analytics in the Age of the Downturn and the (Re)Emergence of the Customer
Sponsored by: SASBusinessWeek Research Services (BWRS) launched a research program in April 2009 to determine the attitudes and opinions of C-level executives with regard to the use and value of business analytics. This paper reviews a portion of the research and provides analysis and insights on the topic of business analytics.
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Do-It-Yourself Business Intelligence Done Right: The Secret Sauce is SaaS
Sponsored by: myDIALS Inc.This Presentation Transcript, featuring Forrester Research, explains how Software as a Service business intelligence can deliver a more cost-effective way to get relevant information to those who need it faster than traditional business intelligence can.
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Winning in Today's Environment: Six Imperatives for the Chief Sales Officer
Sponsored by: Oracle CorporationDownload the Oracle CRM White Paper, "Winning in Today's Environment: Six Imperatives for the Chief Sales Officer," to learn how you can deploy several best practices to achieve unparalleled sales success in your organization.
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Presentation Transcript: Spotfire for CRM: Supercharge Your Sales and Marketing Analysis
Sponsored by: TIBCO Spotfire DivisionThis Presentation Transcript shares strategies for analyzing CRM data, finding lost revenue opportunities, improving sales forecasting and optimizing overall campaign effectiveness.
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Introduction to Microsoft Dynamics CRM Online
Sponsored by: MicrosoftThis webcast, with an introduction from Steve Ballmer, Microsoft CEO, examines the importance of CRM software has on a company’s bottom line.
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E-Book: Taking Action on Analytics - Using Data for Customer Loyalty and Retention
Sponsored by: Infor CRMIn this E-Book, hear from analysts and experts about recent trends in customer data and learn how winning organizations are truly taking action on analytics. Learn about the challenges that many organizations face when establishing and maintaining customer data management and retention programs and how to meet those challenges head on.
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E-Book: How to Lose Customers in Five Easy Steps
Sponsored by: SASThis paper presents the five most common practices that result in losing the customer and how to avoid those pitfalls. You'll also learn how smarter customer interactions and more customer-centric measures can help you deepen and grow relationships with your most valuable customers.
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Tips from the Trade – Competing on Web Analytics
Sponsored by: SASThe online channel has been one of the more successful areas of business during these economic times, but most businesses are still behind when it comes to web analytics. Watch this webcast to also learn the overall best practices and the future needs within online analytics.
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eBook: Leveraging CRM to increase sales effectiveness in a challenging economy
Sponsored by: AplicorSales departments are under increased pressure during these difficult times, as converting leads, moving sales along the pipeline and meeting sales quotas will be challenging this year. What's more, many companies will be raising quotas for their sales teams in 2009, according to recent research from the sales consultancy firm CSO Insights.
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Let Customer Feedback Do the Driving
Sponsored by: SPSS Inc. Worldwide HeadquartersAs the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation.
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Avoiding Data Quality Failure: Identifying Data Quality
Sponsored by: Pitney Bowes Business InsightThis presentation transcript features speaker Evan Levy, partner and co-founder of Baseline Consulting, a professional services firm concentrating on enterprise data issues. This discussion is about data quality and some of the challenges and pitfalls that are seen during data quality implementation.
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The Next Generation of CRM -- Engaging with the Empowered Customer in Turbulent Times
Sponsored by: SAP America, Inc.This IT Briefing will address the future state and shape of CRM, the transformational trends that are impacting companies, the CRM framework for success and competitive differentiation, and SAP's holistic approach in this CRM framework.
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Social CRM Comes of Age
Sponsored by: Oracle CorporationWeb 2.0. Collaborative computing. Social media. And now Social CRM. These terms are used interchangeably, and often, to describe the massive transformation taking place across organizations today. What strategies and tools do the newest CRM solutions provide to leverage this new reality? Read this white paper to learn more about Social CRM.
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Optim Data Growth Solution for Oracle's PeopleSoft Enterprise
Sponsored by: IBMIBM's Optim™ Data Growth Solution for Oracle's PeopleSoft Enterprise provides proven archiving capabilities.
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Optim Data Privacy Solution
Sponsored by: IBMThe Optim™ Data Privacy Solution de-identifies application data so that it can be safely used in testing or training environments.
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5 Best Practices for Telling Great Stories with Data
Sponsored by: Tableau SoftwareData doesn't have to be only fact driven and metric. Learn these five best practices to help you make sense and order out of a disparate collection of facts.
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DaimlerChrysler: A Case Study in Enterprise Data Quality
Sponsored by: Pitney Bowes Group 1 SoftwareGroup 1 Software presents a case study in enterprise data quality success featuring the DaimlerChrysler Corporation, a leader in the automotive manufacturing industry.
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Oracle Siebel CRM on Demand Analytics Demo
Sponsored by: Oracle CorporationPredictive analysis can allow your company to make better business decisions, faster. Attend this Webcast to learn how you can gain a competitive edge with real-time Oracle Siebel CRM On Demand Analytics.
