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  • AI and the Contact Center: Radical Revolution or Methodical Evolution?

    Sponsored by: Concentrix

    In this webinar, explore how AI is reshaping the customer service landscape, and uncover what AI strategies work best with your CX goals and contact center. Get insight from industry experts, and find out if AI is the radical revolution the contact center needs, or the byproduct of the methodical evolution of customer service.

  • How to Build a Culture of Self-Service Analytics– and Why You Should

    Sponsored by: Tableau Software

    Data is easily accessible in the modern workplace, and employees are used to being able to find data easily. However, workplaces are not always providing them with the tools that they need to find answers with their data. Read this white paper to learn more about how you can build a culture of self-service analytics within your organization.

  • Cloud BI Case study with Agri-Food Business

    Sponsored by: Yellowfin

    The general manager for sales and marketing at Rivalea found that the agri-food business needed a better and faster understanding of business performance. He decided to test out a BI tool. Download this case study to discover Rivalea's results and more.

  • Using intelligent search for CX optimization: Case Study

    Sponsored by: Algolia

    In this case study, explore how Algolia redesigned WW's user experience through a comprehensive analysis of WW's programs, platforms, and technologies to deliver a personalized CX through search technology.

  • Kodak BI Platform Case Study

    Sponsored by: Yellowfin

    With BI and embedded analytics technology, Kodak is able to craft beautiful dashboards that are easily understood by technical and non-technical operators for full production and performance visibility. Find out more by downloading this case study.

  • Data integration to support modern BI and advanced analytics programmes

    Sponsored by: ComputerWeekly.com

    In this e-guide we discuss why data integration and preparation are the unsung heroes of modern BI and advanced analytics. More so than ever, it would seem, due to the ever-increasing volume and variety of data.

  • Best Practices For Tidy Data Using Tableau Prep

    Sponsored by: Tableau Software

    Data can be generated, captured, and stored in a dizzying variety of structures, but when it comes to analysis, not all data formats are created equal. Read this resource for more information on how to prepare and analyze your data and derive more accurate, meaningful insights from the data that you collect and analyze.

  • Redefining the role of IT in a modern BI world

    Sponsored by: Tableau Software

    Self-service business analytics has challenged IT teams as it has forced them to either embrace self-service BI or ignore it. Read this white paper to learn about how IT is redefining their role in BI and analytics that will allow for a more strategic role that will be critical to the future success of your organization.

  • Embedding Analytics with Jaspersof

    Sponsored by: TIBCO

    Embedded analytics have become essential for businesses looking to generate greater customer loyalty. In this white paper, get an intimate look at TIBCO Jaspersoft embedded analytics, and discover if a commercial analytics tool is right for your business goals.

  • Embracing Content Services: Setting the Vision for Your Organization

    Sponsored by: Hyland

    With the information provided in this e-book, discover how a centralized content services approach can help organizations consolidate their ECM software, strengthen their information ecosystem, and improve their content management strategies.

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