Pervasive Computing Research
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Computer Weekly – 6 December 2022: Is Twitter still safe, and should you stop using the platform?
Sponsored by: TechTarget ComputerWeekly.comIn this week's Computer Weekly, with a litany of security and compliance issues caused by Elon Musk's takeover of Twitter, we ask if it's still safe for enterprises. Our latest buyer's guide examines the technologies and best practices behind data visualisation. And we look at the emerging devices for accessing the metaverse. Read the issue now.
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Computer Weekly – 9 July 2019: Steering a voyage to the cloud at Maersk
Sponsored by: TechTarget ComputerWeekly.comIn this week's Computer Weekly, we find out how the world's largest shipping company, Maersk, is steering a course to public cloud. We analyse SAP's latest attempts to ease customers' software licensing concerns. And we hear how one London borough, Hackney, is taking a lead in transforming digital government across the capital. Read the issue now.
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E-Guide: New Malware Threats Require New Antimalware Protection Strategy
Sponsored by: TechTarget SecurityThis expert e-guide examines emerging threats and malware that are targeting smartphones, mobile apps, social media, and cloud services. Inside, discover essential strategies and best practices for mitigating these risks and ensuring enterprise security.
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Contact Center Metrics and Performance Management
Sponsored by: Five9This expert e-guide provides tips and best practices for working with new contact center metrics to ensure customer satisfaction through every communication channel. Learn how to determine and implement a set of key performance indicators (KPIs) for new channels such as mobile and social media, as well as how to formalize CCPM for optimum results.
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Contact Centers Evolve with Advanced Technologies
Sponsored by: Desk.com (A Salesforce Company)Contact center modernization introduces several challenges, including legacy application integration and managing a growing amount of customer data from new channels. Consult this exclusive e-guide to learn how to overcome the hurdle of legacy application integration with new systems, and how to create a realistic modernization roadmap.
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Creating a Smarter Workforce for Market Leadership
Sponsored by: IBMWith today's changing workforce dynamics and economic challenges, business leaders are turning their focus to their most valuable asset -- their people. View this webcast to find out how organizations who engage and motivate their people can achieve significant competitive differentiation and market leadership.
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Creating ROI with Web Experience Management
Sponsored by: OpenTextIn this E-Guide, learn tips on creating ROI with web experience management.
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CRM Analytics: How to Make the Most of Customer Data
Sponsored by: TechTarget Customer ExperienceThe right combination of technology and human resources behind CRM analytics can provide a competitive advantage. Discover how you can empower sales, marketing, and customer service teams to make smarter, data-driven decisions with CRM analytics.
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CRM guide: How social is changing the strategy
Sponsored by: IBMRapid changes in social computing, mobile and customer analytics are driving shifts in CRM strategies. This e-guide examines how businesses can prepare for the evolving CRM market and address changing customer experience needs. Discover the latest predictions for CRM trends according to analysts from Gartner Inc.
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Customer Engagement Strategies Hinge on Social Media Savvy
Sponsored by: BazaarvoiceSocial media plays an important role in customer engagement strategies, but many sales and marketing teams struggle with how to use social platforms. This guide features insights from Sales Machine 2016, a two-day sales best practices and technology convention. Learn how you can use social media as an effective customer engagement tool.
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Customer Experience Exchange E-Zine: Taking a swing at social CRM
Sponsored by: TechTarget Customer ExperienceThis edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments.
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Customer Strategies & Technologies Summit 2014
Sponsored by: GartnerView this brochure to learn about Gartner's 2014 Customer Strategies and Technologies Summit, taking place on April 28-29, 2014 in London, UK. Get a sneak preview of the schedule of events, including keynote speeches from Gartner VPs and solution provider sessions.
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CW Buyer's Guide: Big Data Infrastructure
Sponsored by: TechTarget ComputerWeekly.comComputer Weekly looks at the mindset and technology infrastructure businesses need to analyse big data.
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CW Europe – March Edition
Sponsored by: TechTarget ComputerWeekly.comNever have we been so open about the information we share online, without so little concern for our privacy. In this issue of CW Europe read how the increase in social media usage has created new privacy concerns for businesses.
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CW Special report on Wipro
Sponsored by: TechTarget ComputerWeekly.comThis 5 page special report from Computer Weekly gives you the facts on Wipro, its strategy, products and services and financial performance.
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CyberAgent translates blog user insights into a more engaging experience
Sponsored by: IBMView this white paper to learn how Japan's largest blog service provider, CyberAgent, found a way to create a new level of engagement and loyalty among its blog readers. By developing an analytics framework that enabled a new kind of insight into blogging preferences and behavior.
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Delivering Positive Multi-Channel Customer Experiences
Sponsored by: Microsoft IndiaThis essential e-guide delves deep into what it takes to provide integrated multi-channel customer experiences, with insights from experts including Ernan Roman, President of Ernan Roman Direct Marketing.
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Developing a Road Map to an Exceptional Web Experience
Sponsored by: IBMWhen it comes to web experiences, customers have high expectations. Consult this resource to learn how you can provide innovative, high-value user experience solutions to satisfy your customers. It explains how to deliver resources that draw from user experience and knowledge.
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E-Book: SOA: Technical Opportunities, Social Challenges
Sponsored by: ProgressIn this paper you will learn how SOA can directly influence the success of your business, which will result from your business’ ability to participate in these new, more dynamic, federated communities. Read on to learn how social orientation is driving both new SOA technology needs and management changes in how technology is delivered and governed.
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E-Guide: Best practices for SAP in-memory analytics applications
Sponsored by: SAP America, Inc.This e-guide gives insight to SAP's application launch plans for the year.
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E-Guide: Creating an Effective Social Analytics Program
Sponsored by: IBMRead this e-guide to discover the tricks of effective social media analytics, including:knowing, up front, what you hope to achieve with the data; bringing in an analytics software vendor or service provider if you don't plan on analyzing large quantities of data; and using social analytics as a crisis aversion tool.
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E-Guide: Harnessing Social Analytics
Sponsored by: IBMIn this e-guide, discover how social media analytics software leverages text analytics capabilities to reveal patterns, trends, and potential business problems within online discussions.
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E-Guide: Social Analytics: Opportunities and Challenges
Sponsored by: IBMRead this e-guide to learn how social media analytics can help businesses improve marketing by quantifying customer value at different stages of the life cycle, but also that they need tools like in-memory computing to provide real-time analysis of vast volumes of customer behavior data.
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Editorial Tip: CRM Expert Predictions for 2011
Sponsored by: InforWith 2010 behind us, SearchCRM.com asked some industry experts what they see in store for 2011. It's clear that CRM practitioners can look forward to a heavy dose of social CRM, mobile requirements and a continued emphasis on the customer experience.
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Editorial Tip: Measuring the ROI of Social CRM: No easy task
Sponsored by: InforAs more organizations invest in social channels, the question of value becomes increasingly important. In social media, ROI alone may not tell the value of the effort, and benefits to the business from the customer service approach could be gauged by a variety of factors. Uncover how to measure the real value of an investment in social CRM.
