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With 2010 behind us, SearchCRM.com asked some industry experts what they see in store for 2011. It's clear that CRM practitioners can look forward to a heavy dose of social CRM, mobile requirements and a continued emphasis on the customer experience. Read this guide to find out CRM expert predictions for 2011.

Vendor:

Infor

Posted:

Feb 8, 2021

Published:

Feb 14, 2011

Format:

PDF

Type:

eGuide