Pervasive Computing Research
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3-2-1 Contact: The Call Center in a Multichannel World
Sponsored by: TechTarget Customer ExperienceThere's no ignoring it - the role of the contact center is drastically changing, and your agents need the tools to keep up with increasing customer demands. In this expert e-guide, explore how you can modernize the tools in your contact center to empower agents to meet the constantly shifting demands of customers.
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A Computer Weekly buyer's guide to automation and autonomous control
Sponsored by: TechTarget ComputerWeekly.comBusiness is wielding automation in increasingly innovative ways. In this 14-page buyer's guide, Computer Weekly looks at artificial intelligence in procurement, how machines are becoming customers, and FinOps teams' use of work-load management. Read the guide now. Download the guide to find out more.
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AI: Beyond the hype
Sponsored by: TechTarget ComputerWeekly.comArtificial Intelligence is red hot. But what lies beyond the hype? Once it was big data, then cloud, now it is artificial intelligence, and that sub-set of it which is machine learning, that's generating more heat than light. Is there business value here?
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Artificial intelligence, for real
Sponsored by: TechTarget ComputerWeekly.comThis e-guide features some of our coverage of AI: showing it realised for business benefit, interacting with the containerisation trend and cyber-security and cogitated upon with scholarly seriousness.
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'Big Data' Will Have a Big Impact on MDM Strategy
Sponsored by: IBMIn today's fast-paced tech environment, popular trends such as social media, cloud computing, and big data will all have a huge impact on MDM, and you need to be prepared for how to deal with the changes. Check out this expert e-guide to discover insights on leveraging MDM tools and strategies to tackle big data and other BI trends.
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10 tips to integrate mobile and social marketing
Sponsored by: IBMIn this white paper, get 10 tips to help break through the silos and integrate social and mobile marketing with traditional channels.
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2016 Gartner Magic Quadrant for the CRM Customer Engagement Center
Sponsored by: SalesforceSalesforce has been recognized by Gartner as a leader in this report for the 8th year in a row.In the age of the customer, nothing is more important than customer service. Service Cloud customers agree.
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3 Pillars of Customer Experience in Today's Connected World
Sponsored by: Salesforce.comAccess this white paper to learn three steps to meeting customers' rising expectations in today's hyper-connected world: Personalized service, smarter support, and faster connection.
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3-2-1 Contact the Call Center
Sponsored by: TechTarget Customer ExperienceContact centers can't live in the past. This three-part handbook offers insight into how contact centers can modernize an agent's tools to meet the demands and needs of customers whose mobile and social empowerment has put companies in the virtual hot seat.
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5 Tips For Setting Measurable Social Media Goals
Sponsored by: MarketWiredWhile social media offers your business a variety of opportunities to grow its customer base, increase brand awareness, and drive revenue, those benefits are unattainable without a solid strategy in place. To realize your social media goals, you need to first determine metrics and measurements of your strategy's success.
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6 Things Every Manager Should Know About Microsoft Sharepoint
Sponsored by: Rackspace HostingWouldn’t it be great if you could quickly find company information, work closely with teams in different locations, and securely share documents with major customers? You can do all that with SharePoint. This resource presents six key concepts that every IT pro should be aware of before adopting SharePoint into the enterprise
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7 Steps To Getting A Handle On Social Application In Your Enterprise
Sponsored by: Jive SoftwareSocial media is a huge part of your employees' personal lives, so why shouldn't it be integrated into their work lives as well? While some executives might be wary of incorporating social media in the workplace, they really shouldn't be. With the right management tactics, you can get the benefits of social media while still remaining in control.
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8 Steps to a Better Social Media Strategy
Sponsored by: Oracle CorporationThe following white paper discusses how to successfully create and implement a strategy to manage your social media mix and at the same time, create a fluid online communication outlet.
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8 Ways To Build Your Brand Using Social Media
Sponsored by: MarketWiredSavvy companies are integrating social media into their marketing plans in order to take advantage of opportunities such as lead generation, real-time customer service, and interaction with brand evangelists. In this white paper, learn eight tips to help you reap the opportunities and build your brand with social media.
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A New Charter for HR
Sponsored by: Jive SoftwareIn this white paper, Stowe Boyd of GigaOM Research explores:The current state of the workforce: What is the new normal? How HR and technology leaders can work together to responsibly invest in social technologies? What HR must become to embrace the modern workplace and earn a seat at the executive table.
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A Practical Guide to Java Success with Crafter CMS
Sponsored by: Crafter Software_Rivet LogicThe following e-book introduces and thoroughly explains how to master the craft of Java-based, CMS driven websites and applications.
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Aberdeen Group: The 2011 Growth Imperative: Optimizing Speed and Cost in New Product Development
Sponsored by: IBMThis Aberdeen Business Review found that over one half of manufacturers are focused on profitability and margin growth. The review offers insight into how leading companies are approaching the task to excel in innovation and new product development despite lean organizations budgets.
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About T-Mobile USA
Sponsored by: Jive SoftwareFind out in this case study how a social business platform enabled T-mobile to consolidate and centralize information about products, services, pricing, policies and troubleshooting, enabling sales reps to better utilize their time.
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Advanced Identity Tracking for Social Networking Sites
Sponsored by: Hewlett Packard EnterpriseThis resource details the methods used to assist social networking sites in identifying online predators and thwarting potentially serious attacks. View now to learn more!
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AIIM Industry Watch, Social Business Systems: success factors for Enterprise 2.0 applications
Sponsored by: IBMIn this report, look at the business drivers and adoption levels for social business, the benefits and issues being highlighted by users, and what platforms and infrastructures are being used for delivery.
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All Mobile, All the Time: Can Businesses Make the Leap?
Sponsored by: IBMConsult this white paper to learn how to manage the increasing array of data sources. Find out how you can ensure that your valuable data is accurate and accessible. Explore the changes the mobile revolution is causing your enterprise and the values you need to establish to have successful BI by reading this resource now.
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Analysts on CRM: How mobile, social, analytics are reshaping strategies
Sponsored by: IBMIn this e-guide, get advice from experts including Gartner research vice president Gene Alvarez, on how businesses can prepare for the evolving CRM market and address changing customer experience needs. Don't get left behind by relying on legacy processes and technology -- find out how to get ahead of the pack by reading now.
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Anticipate, engage and deliver exceptional web experiences
Sponsored by: IBMView this white paper to learn more about how social business is growing. It is becoming a major component of business strategies and reflects the way businesses manage both customers and information. Learn how you can help your customers and employees with better social business by reading this resource now.
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Becoming a Social Business: Social Business Enterprise Strategy Accelerator
Sponsored by: IBMThe way people interact and form relationships is changing, social business is the way of the future. This resource explains more about the opportunities that social business provides. It discusses how to go about adopting social media for both external and internal purposes, read on to learn more tips on transitioning to the social enterprise.
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Best Practices in Customer Experience Management
Sponsored by: IBMIn this e-guide from the experts at SearchCRM.com, find out why social media has become a powerful tool for customer experience management (CEM), and discover what you can do to drive social media success.
