IT Management Services Research
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Showing the Value of Your Services and Becoming a Trusted Advisor
Sponsored by: Solarwinds MSPThis informative guide explores 7 key tips for MSP success and how you can provide top-tier services.
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SaaS: A Better Approach to IT and Data Center Systems Management
Sponsored by: IBMThis expert e-guide will show you how Software-as-a-Service and IT service management can help you with systems management on a budget.
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3 Bad Mistakes that will Sabotage Your ITSM Program
Sponsored by: ServiceNowThis expert e-guide covers three crucial mistakes you must avoid for IT service management implementation and details how one company made ITSM fun.
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Expert Guide: How 2 CIO/CTO's Used ITSM to Improve IT Resource Use
Sponsored by: ServiceNowThis expert e-guide will show you how IT service management can benefit CIOs and CTOs.
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How to Achieve Success with Cloud and Big Data
Sponsored by: IBMThis white paper explores how you can use modern workload automation, data analytics, and cloud capabilities to easily manage workloads and apps in an increasingly complex IT environment.
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Infrastructure Predictions: 2014 and Beyond
Sponsored by: Cisco Systems, Inc.This slide show details five predictions for data center infrastructure for 2014 and beyond.
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Solution Spotlight: The Benefits of an ITSM Implementation
Sponsored by: IBMThis expert e-guide will help you put an effective IT service management implementation plan into effect.
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EMA/CXP Research Report: The Changing Role of the Service Desk in the Age of Cloud and Agile
Sponsored by: IBMThis whitepaper reveals the results of a study that will show you how and why your IT service desk needs to adapt to the times.
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CentraStage Endpoint Management
Sponsored by: CentraStageThis brief video explores one company's solution to endpoint management and how it can help managed service providers offer round-the-clock visibility of their endpoints
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CentraStage Chosen by London Grid for Learning to Manage 2,500 Schools Across the Capital
Sponsored by: CentraStageThis brief case study explores the success of IT management and remote support technology helped one organization deliver secure and effective IT services to their users.
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Rx Systems Provide Around the Clock Support to 4800 UK Pharmacies with CentraStage
Sponsored by: CentraStageThis case study takes a look at how remote monitoring and management tools can help enhance your service delivery speeds and ensure system reliability.
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Bristol City Council Trading with Schools Future Proof their Service with CentraStage
Sponsored by: CentraStageThis case study looks at a successful implementation of a cloud service provider and how one organization benefited from increased support.
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Exploring Business and IT Friction: Myths and Realities
Sponsored by: BMC Software, Inc.This whitepaper explores the sources of friction between business users and IT and offers up recommendations on how to adjust your strategy to minimize these problems.
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Centrica Redefines Customer Relationship with HP Converged Cloud
Sponsored by: Hewlett-Packard EnterpriseThis video case study covers a cloud-based solution that one organization used in order to eliminate data center downtime and applications that don't work.
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The Future of IT: A Customer First Approach
Sponsored by: BMC Software, Inc.This whitepaper covers a new approach IT has to take in treating its internal users like customers, focusing on and catering to their needs.
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Don't Get Lost in Multi-Vendor Support Chaos
Sponsored by: Hewlett-Packard EnterpriseThis video features a case study of one company that moved on from to a single vendor to end the chaos in their support environment.
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Want Personalized Service Delivery? Consider MyIT.
Sponsored by: BMC SoftwareThis whitepaper covers how users demand the same availability and performance from their work IT services and applications as they find from those they use in their spare time.
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Cloud Infrastructure for The Real World
Sponsored by: Red HatThis video details the changed cloud computing is causing in IT management and service delivery and offers a solution to help your organization keep up.
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Cisco Global Cloud Index Q&A
Sponsored by: Cisco Systems, Inc.This whitepaper is a Q&A about the Cisco cloud index that will give you a full understanding of how it works and how you can use it to help you run your data center.
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Transformative Service Management - Reinventing Service Management for the New Style of IT
Sponsored by: Hewlett Packard EnterpriseThis white paper details the changes that have transformed IT and how they should be viewed as an opportunity for the department to reassert its value.
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Understanding BlackBerry Balance
Sponsored by: BlackBerryThis exclusive webcast examines a solution that allows you to utilize a single mobile device for both personal and work, separating key applications and data for each so they do not overlap.
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Study Reveals Cloud Expectations, Concerns and Experiences
Sponsored by: Cisco Systems, Inc.There is no doubt that cloud computing is changing the IT landscape, but it may also be changing IT's position within business dynamics and objectives. This comprehensive whitepaper presents the findings of a recent survey of IT decision makers on the impact of cloud computing business-wide.
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Getting on the Right Side of Capex vs. Opex Divide
Sponsored by: Rackspace TechnologyThis whitepaper looks at the financial and man-power advantages of managed colocation in contrast to in-house server management, and traditional hardware colocation.
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Impact of Cloud on IT Consumption Models: Top 10 Insights
Sponsored by: Cisco Systems, Inc.This whitepaper reviews the conclusions from a survey of IT leaders around the world.
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Mitigating the Risks of Outsourcing
Sponsored by: Hewlett Packard EnterpriseWhen opting for an outsourcing program, CIOs should check the reliability, financial stability and reputation of service providers, advices Shailesh Joshi, head of corporate IT at Godrej Industries. Get further outsourcing insights in this resource.