Customer Interaction Services Research
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Optimizing Your Return on Customer Attention with Oracle RTD
Sponsored by: Oracle CorporationRead this white paper to learn how business intelligence (BI) can combine your explicitly-defined business rules and automatically-identified statistical information to deliver the best possible content to your customers for every single interaction.
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Building a Strong Customer Experience
Sponsored by: Infor CRMRead this e-guide from SearchCRM.com to learn how American Express and Yahoo tackle customer service with their own twists, how to communicate through multiple channels and ways to craft a single customer view through CEM technology.
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Communication & collaboration in the Enterprise 2.0 world
Sponsored by: HuddleThis informative paper describes enterprise 2.0, how you can make the leap from 1.0 to 2.0 as well as real-world examples of successfully engaging web content management.
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Navigating the path to satisfying online customer experience
Sponsored by: TealeafRead this exclusive e-guide to get an executive-level, 360-degree view on which CRM approaches are best for different business scenarios -- from winning strategies for mobile users to social CRM tools to best practices for multi-channel customer experiences.
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InfoSphere MDM Solution for Product Information Management
Sponsored by: IBMWatch this short video and learn how leading retailers, distributors and manufacturers leverage IBM InfoSphere Product Information Management solutions to boost supply chain productivity and deliver an optimal customer purchase experience.
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E-Book: How to keep customers -- and keep them happy: High-return tactics for building customer loyalty
Sponsored by: MicrosoftThis ebook is full of expert advice for implementing a successful customer experience management (CEM) plan.
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MicroScope October 2011: A special issue examining the latest tools the channel can use to communicate with customers
Sponsored by: MicroScopeThis issue of the digital magazine is designed to capture what is an ever changing communications landscape and provides some food for thought to those wondering how they can get the most out of it personally and as a business.
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A realist's guide to building bottom line revenue and customer loyalty with social CRM
Sponsored by: SugarCRMIs social CRM just hype or is it really worth your business's time? Read this eBook from SearchCRM.com for expert advice.
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Computer Weekly 4 October 2011: Download the latest issue of the UK's leading technology publication, with our analysis of the business technology news that matters to IT managers
Sponsored by: TechTarget ComputerWeekly.comIn this week's Computer Weekly, transformation. Download the new issue now.
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Using IBM Social Business to Take Your Business Relationships to the Next Level
Sponsored by: IBMThis IBM Redguide™ publication provides information about IBM Social Business and includes details about the business need and the value of transformation to a social business. It presents a high-level Social Business component diagram, highlights key capabilities, and includes customer case studies.
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Nine Essentials of Online Opinion Monitoring
Sponsored by: Crimson HexagonAccess this white paper to learn nine essentials to online opinion marketing.
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Case Study-VMware Consona Knowledge Management
Sponsored by: Consona CorporationChanging corporate culture to focus on customer service and support is practically a routine activity in large service-oriented organizations these days.This case study covers what VMware is doing to provide outstanding support for their customers.
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Improving the Customer Experience
Sponsored by: Consona CorporationThis SearchCRM.com expert E-Guide explores effective strategies for helping improve the customer experience through knowledge management tools and various social CRM channels. Read this E-Guide to learn how to integrate and strategize these tools for an improved customer experience.
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The Future of Web Content Management
Sponsored by: Ektron, Inc.When a content management team is no longer enough to successfully attract and retain customers, what does the future hold for content management? How does context fit into the picture?
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First Contact Resolution
Sponsored by: PegasystemsContact centers have perfected the art of tracking customer inquiries, but first contact resolution is still alluding them. The key to solving the problem-- not just answering, but resolving the issue.
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Case Study: Mandarin Oriental
Sponsored by: SDL Web Content Management Solutions DivisionThis Video from SDL takes a look at the ways in which up-scale hotel conglomerate, Mandarin Oriental, has implemented SDL web content management solutions to help expand their business around the world. Watch this video today to learn more.
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Optimizing Your Return on Customer Attention with Oracle RTD
Sponsored by: Oracle CorporationRead this white paper to learn how BI can combine your explicitly-defined business rules and automatically-identified statistical information to deliver the best possible content to your customers for every single interaction.
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Why Deliver Extraordinary Customer Service?
Sponsored by: Oracle CorporationOrganizations need to differentiate themselves by providing personalized and rewarding service that leverages the unique value of all customer touch points. If done well, a company can transform customer service into a competitive advantage, and use it to turn a buyer into a customer for life.
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Optimize Your Data Management for Smarter Telecommunications eBook
Sponsored by: IBMTo grow their business, telcos must overcome obstacles presented by legacy systems and thinking and simplify complex processes and infrastructure. IBM data management solutions can help telcos improve operational efficiency and find innovative ways to differentiate the customer experience.
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15-Minute Guide to Increasing Customer Loyalty: An Introduction to Enterprise Feedback Management (EFM)
Sponsored by: MarketTools, Inc.What is the relationship between a loyal customer and a profitable enterprise and what role can feedback play in improving loyalty? Organizations with fiercely loyal customers take the time to listen to feedback and integrate it into decision making. EFM solutions provide the tools needed help businesses transform feedback into business results.
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Ensuring brand-building customer experiences with inContact ECHO survey software
Sponsored by: inContactThis featured white paper sponsored by inContact looks at new innovative ways to improve the customer experience through CRM software and best practices.
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Taking Action on Analytics: Using data for customer loyalty and retention
Sponsored by: InforIn this E-Book, hear from analysts and experts about recent trends in customer data and learn how winning organizations are truly taking action on analytics. Find out about the challenges that many organizations face when establishing and maintaining customer data management and retention programs and how to meet those challenges head on.
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Continuous Customer Dialogues
Sponsored by: InforThe need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints. This concept is discussed further in the rest of this whitepaper.
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CRM in Financial Services: Best practices, trends and strategy for the new economy
Sponsored by: Pivotal CRM, a CDC Software solutionFind out how financial services companies are leveraging CRM technology and best practices to improve service and operational efficiency. Read this e-book to learn more.
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Virtual + Physical = Hybrid Events: Best Practices for Creating Compelling, Innovative Hybrid Events
Sponsored by: INXPOThis whitepaper explores the growing role of virtual technologies in physical events (hybrid events) in marketing and communication, as well as identifies five best practices for maximizing their success in achieving organizational goals. Read on to learn more.