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CRM Software Research

  • Connect Sales and Service Around the Customer

    Sponsored by: Salesforce

    Download this white paper to explore common deployment methods for CRM systems, and considerations you should review prior to an investment.

  • How to Jumpstart Growth in Commerce

    Sponsored by: Salesforce

    How can companies keep up with changing customer demands while also tackling their daily challenges? Download this guide for 15 ways to drive your business forward and reach customers everywhere—on their terms.

  • Becoming One of the Most Modern Retail Chains in the World

    Sponsored by: Neptune Software

    In search of a new and more flexible digital retail solution, companies are replacing entire sales systems. The key is finding an e-commerce solution that benefits customers and employees equally. This article follows Elkjøp as they pursue transformation with Neptune Software’s low code platform for retail success.

  • Get up, running, and operating with Adobe's in-house solution experts

    Sponsored by: Adobe

    Organizations are increasingly turning to solutions like Adobe's Experience Full Services to help them deliver the best possible experience for their customers. Learn about the platform and its features in this white paper.

  • Freshworks Named in Gartner's 2019 Magic Quadrant for Sales Force Automation

    Sponsored by: Freshworks

    Freshsales, a cloud-based sales CRM software, was recently recognized in the Gartner Magic Quadrant for Sales Force Automtion. Learn about the next generation of CRM—read more about Freshsales here.

  • Budgeting, Planning and Forecasting

    Sponsored by: OneStream Software LLC

    Access this white paper to learn the 6 steps to gain agility in strategic, financial, and operational planning with OneStream.

  • From SalesforceIQ to Freshsales: How CovalentCareers increased revenue by 100%

    Sponsored by: Freshworks

    Access this case study to learn 4 Freshsales features that eye care start up CovalentCareers is using to their advantage.

  • ServiceNow Named a Leader for the CRM Customer Engagement Center

    Sponsored by: ServiceNow

    ServiceNow Customer Service Management solves customer problems by bringing front, middle, and back offices together, proactively addressing issues, and instantly handling common requests. Learn more about the solution in this report.

  • Conversational support made easy with Zendesk

    Sponsored by: Zendesk

    Read this guide to see how you can simplify the process of providing conversational customer support across multiple channels with Zendesk.

  • 4 Ways AI Can Help Build an Omnichannel Customer Experience

    Sponsored by: Verizon

    A company with a quality online, and offline, presence is one that lets its customers interact with it no matter where the customer is. Rather than relying solely on humans, companies can deploy AI to help deliver a consistent and accurate experience across channels. Check out this white paper to learn more about omnichannel customer experience.

  • Customer 360 Platform

    Sponsored by: Salesforce

    It’s crucial to stay up to date on your customer’s needs so you can quickly deliver tailored customer experiences. Check out this video to learn how the Salesforce Platform can give you an integrated, holistic view of your customers’ profiles, allowing you to interact intelligently with them and address their needs on-demand.

  • The Role Human Touch Plays in the Digital Customer Experience.

    Sponsored by: Verizon

    Digital transformation has deeply impacted the customer experience. As technology and automation take on greater roles in customer service, it’s more important than ever to show customers you care about them as human beings. Read on to learn how to create the best possible customer experience, and create lifelong customers, in the digital age.

  • How to Create Value Through Empathy & Impactful Engagement

    Sponsored by: ServiceNow

    Read this webinar recap for insight on how to engage and transform your customer experience process in order to provide more value on both sides of the exchange.

  • The secret sauce helping CX leaders create loyal clients: Convenience

    Sponsored by: ServiceNow

    Today, customer convenience is key. Read this webinar recap to get expert insight from the Aberdeen Group on how to get started on your convenience strategy and foster more customer loyalty.

  • Unleashing Business Value with Contact Center Testing

    Sponsored by: Empirix

    Now more than ever, contact centers need DevOps practices and a test automation strategy that can ensure end-to-end quality of experience for both agents and customers. Get expert insight on integrating DevOps practices into the contact center and embracing digital innovation for better customer service in this IDC white paper.

  • The ROI of a Testing and Monitoring Solution in the Contact Center

    Sponsored by: Empirix

    In this customer-centric age, it’s vital to have a testing and monitoring solution that can provide a complete view of how customers experience voice, video and other channels. Explore the cost savings you could experience with a monitoring solution in this white paper.

  • Reimagining IVR For Retail

    Sponsored by: Twilio

    Download this e-book to explore insights and real-world examples of Interactive Voice Response (IVR) in retail that can help you develop your strategy and improve CX.

  • Business Continuity: Pivoting to New Demands While Preparing for the Future

    Sponsored by: Adobe

    Download this white paper to explore 6 pillars identified by Adobe that can help you navigate potential changes in your digital experience strategy, and manage customer experiences amid times of uncertainty.

  • Click & Collect Playbook

    Sponsored by: Fluent Commerce

    Download this guide to review the key points to consider as you plan for Click & Collect. It covers best practices, supported by real examples of tried and tested strategies so you can achieve the greatest return on your investment.

  • How an International Retailer Turned on Ship from Store in Just 5 days

    Sponsored by: Fluent Commerce

    In this eBook, explore the 6 steps one international retailer took to turn off Click & Collect and start shipping online orders from their stores within 5 days.

  • Effective Sales Operations: Are We There Yet?

    Sponsored by: Freshworks

    Access this white paper to learn the results of Forrester’s findings which includes barriers to SaaS CRM adoption, key challenges when using current SaaS CRM solutions, and 3 recommendations to successfully leverage SaaS CRM to achieve more effective sales operations and greater business benefits.

  • Bras N Things & Fluent Commerce: A Perfect Fit

    Sponsored by: Fluent Commerce

    In order to achieve more omnichannel customer service, Bras N Things turned to Fluent Commerce—who helped them bridge the gap between its online and physical stores by implementing a strategy that enabled a “delivery from DC” model. Learn about Bras N Things’ experience with Fluent Commerce and the benefits they’ve achieved in this case study.

  • Glue Store’s Recipe for Keeping Customers Sticky with Fluent Commerce

    Sponsored by: Fluent Commerce

    Clothing retailer, Glue Store, wanted to offer their customers more convenience, so they could choose how and when they shopped, while making distribution channels more efficient to bring down costs. To achieve this, the retailer implemented Fluent Commerce’s cloud-based platform. Learn more about their experience in this case study.

  • Orchestrate, Measure, & Master Cross-channel Success

    Sponsored by: Adobe

    Customer experience management (CXM) is the leading edge of marketing, sales, and branding today. Read this eBook for tips on orchestrating, measuring and mastering cross-channel customer interactions for true CXM.

  • Deal-Makers' Guide to Salesforce

    Sponsored by: ClearEdge

    This 33-page guide unlocks insights into how to get your best Salesforce deal by giving you, 3 tactics to help you get the best pricing on your contract, the best practices to negotiate your best deal – because negotiating without leverage is just another form of begging, tips on how to avoid over-buying or under-buying, and more.

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