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Customer service has evolved in ways that were unthinkable just a few short years ago.
Bolstered by the power of AI and analytics, customer service technologies now play a strategic and multidimensional role in fulfilling positive customer experiences that lead to brand loyalty and increased revenues.
Download this expert guide to explore the evolution of customer service -- from humans to chatbots -- and its role in:
- Determining customer wants, needs, behavior and favorability
- Personalizing customer engagements over multiple channels
- Maximizing areas like optimization, automation, predictions, and more
- Vendor:
- ServiceNow
- Posted:
- Feb 8, 2021
- Published:
- Jan 22, 2020
- Format:
- Type:
- eGuide
