Revolutionize CX engagements with self-service technologies

Customer service has evolved in ways that were unthinkable just a few short years ago.

Bolstered by the power of AI and analytics, customer service technologies now play a strategic and multidimensional role in fulfilling positive customer experiences that lead to brand loyalty and increased revenues.

Download this expert guide to explore the evolution of customer service -- from humans to chatbots -- and its role in:

Determining customer wants, needs, behavior and favorability
Personalizing customer engagements over multiple channels
Maximizing areas like optimization, automation, predictions, and more

Vendor:: ServiceNow
Posted:: Feb 8, 2021
Published:: Jan 22, 2020
Format:: PDF
Type:: eGuide

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