.NET Research
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What is the Future of Contact Centers?
Sponsored by: IntervisionContact centers are evolving with the rise of omnichannel communication, IoT, self-service, and AI. Learn how virtual contact centers can help you connect with customers, empower agents, and leverage analytics to deliver excellent service. Read the full blog post to discover the future of contact centers.
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Enterprise Backup for the Remote World: Are You Ready?
Sponsored by: Cobalt IronThis white paper explores how enterprises can establish secure remote backup and data protection with Cobalt Iron Compass. Inside, you’ll learn how your business can run hands-free backup and ensure data recoverability - all while simplifying management. Read the full white paper now to learn more.
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2024 Workplace Experience Trends & Insights Report
Sponsored by: AppspaceWhat do employees today want from their workplace experience? What’s working? What’s not? And what can you do about it? You don’t have to guess – because the 2024 Workplace experience trends & insights report from Appspace is here. Access this report to learn more.
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Evaluating High Availability Options for Critical Cloud Applications SIOS DataKeeper vs Amazon FSx for NetApp ONTAP
Sponsored by: SIOS Technology CorpEvaluate high availability options for your critical cloud apps with this in-depth comparison of SIOS DataKeeper and Amazon FSx for NetApp ONTAP. Inside, you’ll discover the features, performance, and cost implications of each solution for deploying SQL Server Failover Cluster Instances in AWS. Read on now to learn more.
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Evaluating High Availability Options for Critical Cloud Applications SIOS DataKeeper vs Amazon FSx
Sponsored by: SIOS Technology CorpEvaluate high availability options for your critical cloud apps with this in-depth comparison of SIOS DataKeeper and Amazon FSx. Inside, you’ll discover the features, performance, and cost implications of each solution for deploying SQL Server Failover Cluster Instances in AWS. Read on now to learn more.
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Registrar Corp Boosted Efficiency and Security with InterVision
Sponsored by: IntervisionRegistrar Corp, a compliance solutions provider, partnered with InterVision to boost efficiency and security. The collaboration resulted in a 50% reduction in IT spending, enhanced security, and improved operational efficiency. Read the full blog post to learn how InterVision's tailored solutions transformed Registrar Corp's IT infrastructure.
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Strategies for Maximizing ROI: Navigating the 2024 CX Technology Landscape in Banking
Sponsored by: Talkdesk56% of financial organizations expect to increase their investment in CX technology by 10% or more over the next 3 years, according to research by Talkdesk. So, what technology landscape will these businesses encounter? Unlock insights in this webcast featuring subject-matter experts from Talkdesk, Cambridge Savings Bank and more.
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Transforming Agent Experiences in Legacy Contact Centers: Driving Business Success Through Engagement
Sponsored by: IntervisionModern contact center solutions can transform agent experiences, boosting efficiency, engagement, and customer satisfaction. Learn how to revolutionize your contact center and drive business success by reading the full article.
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Buyer’s Guide to Meeting and Maintaining CTEM
Sponsored by: XM CyberAs advanced threats flood the cyber landscape, how can your business ensure strong vulnerability management? Along with comparing 8 strategies, including risk-based vulnerability management (RBVM) and Red Team exercises, this e-book introduces Continuous Threat Exposure Management (CTEM). Keep reading to access the full insights.
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2024 Talkdesk global contact center KPI benchmarking report
Sponsored by: TalkdeskToday’s organizations are constantly looking for new ways that they can enhance their contact center processes in order to make operations more efficient. To do so, many have turned to generative AI and other automation tools. However, does this technology actually live up to the hype? Dig into this report.
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The Oversight Spend Insights Report - Issue #1
Sponsored by: Oversight SystemsAccording to a report released by the Federal Reserve Bank of New York, US credit card debt grew to over $1.13 trillion in the fourth quarter of 2023. This Oversight Spend Insights Report identifies emerging trends in spend management and share those findings so you can help your organization make smarter financial decisions. Read on to learn more.
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Reach peak performance with a true RCM partner
Sponsored by: WaystarWhen it comes to optimizing your organization’s financial performance, it’s time to elevate your expectations. Choosing the right RCM partner is critical — you must find one that puts you and your patients first. Learn how to find the RCM partner you deserve inside this eBook.
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InterVision’s Contact Center Services Have Transformed California’s EDD to be Faster, Smarter, and More Accessible
Sponsored by: IntervisionExperiencing a surge in digital requests, California’s Employment Development Department (EDD) set out to modernize its contact center operations. Follow the department’s journey, supported by an MSP, in this case study.
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The New Era of Automation and Intelligence for the Contact Center is Here
Sponsored by: TalkdeskWith new expectations for CX looming over organizations and their contact centers, many are looking for ways that they can make their customer service efforts more efficient. To do so, some have turned to generative AI. But what exactly are the benefits of this technology? Access this guide to learn more.
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XM Cyber on Operationalizing the Continuous Threat Exposure Management (CTEM) Framework by Gartner®
Sponsored by: XM CyberExpanding attack surfaces strain traditional approaches to vulnerability management. To level up their vulnerability management, many organizations have adopted Continuous Threat Exposure Management (CTEM), a type of program that Gartner has unpacked in research reports. For a comprehensive introduction to CTEM, dig into this white paper.
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10 Steps to Enhance the Agility, Security and Performance of Active Directory
Sponsored by: One IdentityMicrosoft Active Directory (AD) and Azure AD (AAD) bring organization and standards to how identity and account data is managed and stored. One Identity Active Roles unifies your AD and AAD environments and enables identity and account data to be managed with agility, security and speed. Read on to learn more.
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InterVision’s Managed Cloud Services (MCS)
Sponsored by: IntervisionToday, organizations are looking for secure, innovative, and fully managed cloud solutions that they can integrate into their daily processes for operational success.However, many of these systems can bring on unwanted challenges, which can be discouraging. Access this white paper to learn more.
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How to Manage SAP User Accounts and Access Rights with Identity Manager
Sponsored by: One IdentityLearn how Identity Manager can streamline user administration for the SAP ecosystem, including on-premises and cloud offerings. Manage user identities, privileges and security across the enterprise with integrated IAM. Read this white paper to see the benefits.
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Graceful Degradation and SLOs
Sponsored by: Nobl9In this webcast, you’ll hear from an expert panel as explore the complementary relationship between service level objectives and graceful degradation. Tune in now to discover how you can maintain a greater level of service reliability in the face of disruption.
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The Retail Playbook For Surviving (And Thriving) During The Holidays
Sponsored by: TalkdeskDiscover how AI-powered automation can help contact centers manage seasonal staffing challenges and deliver exceptional customer experiences during the holiday rush. Download this e-book to learn more.
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What are the Emerging Technologies in Contact Centers?
Sponsored by: IntervisionExplore the emerging technologies transforming contact centers, from cloud-based networks to advanced data analytics. Learn how to leverage the latest innovations to enhance customer experiences and empower your agents. Read the article to discover the future of contact center technology.
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Five Security and Productivity Risks of a Hybrid Workforce
Sponsored by: One IdentityThe introduction of hybrid and remote workforces has ushered in a new era of digital business. But what security risks do you need to consider with hybrid work? In this e-book, One Identity investigates the 5 top reasons why implementing an IAM solution is critical to the success of your hybrid workforce. Read on to learn more.
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What to Look For in a Next-Gen Cloud Firewall
Sponsored by: SonicWallIn the face of sophisticated cyberthreats, many businesses have prioritized leveling up their cloud security. One way to accomplish that mission is by adopting a modern cloud firewall. But what constitutes such a firewall? Discover 10 must-have capabilities in this white paper.
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Reliable Software by Design
Sponsored by: Nobl9In this webcast, you’ll be joined by Daniel Ruby, VP of Marketing at Nobl9, and Alex Hidalgo, Principal Reliability Advocate at Nobl9, as they go over audience questions regarding different strategies, best practices, and business benefits of service level objectives (SLOs). Tune in now to learn how you can enable better user outcomes.
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Solve for X
Sponsored by: 8x8Download this guide to conversation AI in the contact center to learn the 4 big benefits of using AI for customer engagement, as well as 4 tips to create exceptional self-service experiences.
