All Research Sponsored By:Intervision
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Expert Services for Your Contact Center
Empower your contact center with InterVision's ConnectIV CX Professional Services. Elevate customer service, achieve operational excellence, and deliver outstanding experiences. Learn more in this white paper.
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Engage with Citizens Affordably and Efficiently
This white paper can provide you with insight into an AI-powered civic engagement platform that streamlines citizen access, enhances agent efficiency, and provides real-time data insights to improve municipal services. Learn more about the advanced capabilities of ConnectIV CX for Community Engagement.
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Leveraging High Availability and Disaster Recovery to Achieve Complete Business Resiliency
Maintaining business continuity requires a comprehensive approach combining High Availability and Disaster Recovery strategies. Learn how to safeguard your operations against modern threats and ensure resilience by reading this White Paper.
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Defend Your Business Against the Unexpected
Explore InterVision's DRaaS for swift recovery and business continuity. Case studies showcase quick data restoration, scalability, compliance, and cost savings. See how our customized DRaaS fortifies your business resilience in full case studies.
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Streamlined CX through expertly Managed Services
ConnectIV CX, a managed Contact Center as a Service (CCaaS) solution, enhances customer experiences through streamlined support, 24/7 US-based coverage, and proactive monitoring. Gain crucial insights and streamline service delivery with AI-powered bots. Read the full product overview to learn more.
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InterVision’s Comprehensive DRaaS: Ensuring Seamless Recovery and Reliability
InterVision's comprehensive DRaaS solution ensures seamless recovery and reliability with industry-leading SLAs, 99.99% infrastructure availability, and 100% test success guarantee. Leverage cloud-based workload protection, rapid recovery, and expert support to secure your business. Read the full product overview.
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Cloud-Based Disaster Recovery: An Essential Guide to DRaaS
Discover how cloud-based DRaaS solutions can enhance your disaster recovery strategy. Explore the benefits of DRaaS, including improved security, faster recovery, and reduced costs. Download this e-book to learn how to build an effective DRaaS plan and choose the right provider for your organization.
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Exploring DRaaS and BaaS: Separate Solutions with Complementary Strengths
Explore the distinct roles of Disaster Recovery as a Service (DRaaS) and Backup as a Service (BaaS) in ensuring business continuity. Learn how a Managed Service Provider can help align your data protection strategy with your business goals. Read the full Infographic to discover the complementary strengths of these solutions.
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Addressing Municipal Pain Points with ConnectIV CX and AI
AI-powered solutions can help government agencies address key municipal pain points like high call volumes, low citizen satisfaction, and compliance issues. Learn how ConnectIV CX leverages AI to transform these challenges into opportunities for improved service delivery. Read the full white paper.
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Transforming Municipal Service Delivery
Explore how InterVision's ConnectIV CX for Community Engagement can help municipalities streamline service delivery and enhance resident satisfaction. This cloud-based contact center platform offers AI-powered automation, real-time data insights, and expert support to optimize municipal operations. Read the full product overview to learn more.
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ConnectIV CX for Community Engagement
ConnectIV CX for Community Engagement is a cloud solution enhancing citizen services for municipalities. It integrates with current infrastructure, providing AI automation, omnichannel support, and real-time analytics to transform resident engagement. Discover more in our full product overview.
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What Systems Do Most Call Centers Use?
Discover the key technologies that elevate the modern call center experience, from CRMs and call routing to AI-powered features. Learn how to build a future-ready contact center that delivers exceptional customer service. Read the full blog post to explore the latest call center systems and best practices.
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What are the Benefits of Contact Center Technology?
Contact center technology can enhance customer service by providing stronger analytics, improved operations, and happier customers and agents. Learn more about the benefits of this technology in this blog post.
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What Are the Trends for Contact Centers in 2024?
Explore the top contact center technology trends for 2024, including the rise of self-service, generative AI, and data analytics. Learn how to future-proof your contact center and deliver an exceptional customer experience. Read the full blog post to discover the latest insights.
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Contact Center Technology
A call center differs from a contact center in technology. Contact center software supports omnichannel communication, analytics, and efficiency for improved customer experience. Upgrade your contact center with new technologies. Learn more in this article.
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Beta News: Ransomware, Meet DRaaS: The Future of Disaster Mitigation
Last year, ransomware attacks increased by 68%. Every organization is vulnerable to a ransomware attack. If you don’t make proactive preparations and act, could you survive the damages of a breach? Access this landing page to learn more about new approaches to ransomware security.
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The Unseen Adversaries: Cyber Threats in the Cloud
In today’s security landscape, hackers are routinely switching up strategies in order to access your systems and data. This means that being reactive is no longer going to get it done. To stay protected from threats, both known and unknown, you need a real-time threat detection system powered by AI and advanced analytics. Read on to learn more.
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Five Benefits of Moving to the Cloud
IT leaders everywhere are always looking for ways to save their organization time and money as well as provide a strong ROI for their technology investments. While there are several ways to do this, one of the best ways is through cloud migration. With so many benefits of making the move, the time to look into it is now. Read on learn more.
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The ConnectIV CX™ Advantage
With so many contact center solutions and platforms available, it can be hard to know what to choose. This infographic details a cutting-edge solution powered by Amazon Connect that changes your call center into a full ecosystem where your agents are empowered to tackle your customer’s most complex requests. Read on to learn more about it.
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Cloud Support vs Managed Cloud Services: Understanding the Key Differences
While the cloud has revolutionized how organizations operate, how they receive cloud support differs. Some organizations turn to cloud support, while others choose managed services. But they are not the same thing and serve much different purposes within the organization. Read on to learn about the differences and see which is right for you.
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Contact Center Services and Examples
The terms contact center and call center are often used interchangeably, but there is a big difference between the two. When it comes to communicating with customers, organizations with more communication channels supported by today’s modern technology are leading the way. Read on to see how your organization can do the same.
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Which is a Common Service Provided by Contact Centers?
Contact centers offer a wide range of services depending on the products or services their organization provides. However, if your contact center does not offer the right services that are aligned with your customer’s needs, you run the risk of losing customers. Read on to learn more about offering the services your customers need, every time.
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InterVision Mastering Managed Cloud Protection
Regardless of industry, keeping data in the cloud comes with risks. Hackers want your customer information, financials, and anything else they get their hands on. To combat this, you need a solid cloud security posture. For a truly comprehensive cloud protection program, you need the right capabilities. Read on to learn what they are.
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What is the Most Common Contact Center Technology?
When it comes to your contact center, in order to keep up with both consumer demands and agent satisfaction, you need the right tools to get the job done. With so many rapid changes happening in the customer service technology space, it can be difficult to keep up, but with the right partner it doesn’t have to be. Read on to learn more.
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ConnectIV CX™: Transforming Contact Centers with Innovation and Expertise
Discover how ConnectIV CX, a revolutionary contact center solution by InterVision, leverages cutting-edge AI/ML, cloud flexibility, and customer-centric design to transform the contact center experience. Learn more by reading the full blog post.