.NET Research
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The Unseen Adversaries: Cyber Threats in the Cloud
Sponsored by: IntervisionIn today’s security landscape, hackers are routinely switching up strategies in order to access your systems and data. This means that being reactive is no longer going to get it done. To stay protected from threats, both known and unknown, you need a real-time threat detection system powered by AI and advanced analytics. Read on to learn more.
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Five Benefits of Moving to the Cloud
Sponsored by: IntervisionIT leaders everywhere are always looking for ways to save their organization time and money as well as provide a strong ROI for their technology investments. While there are several ways to do this, one of the best ways is through cloud migration. With so many benefits of making the move, the time to look into it is now. Read on learn more.
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Driving Customer Loyalty And Retention In Financial Services
Sponsored by: TalkdeskThe financial services market is estimated to grow to a valuation of over $37bn. With that much at stake, financial service companies need to find ways to differentiate themselves from the competition and capture market share. To do that, it all starts with an optimized customer experience. Read on to see why and learn how you can make it happen.
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Locking Down Data, New Orleans Style
Sponsored by: Pure StorageYes, cyberattacks can compromise businesses – but they can also disrupt entire cities. This case study digs into how an attack sent the City of New Orleans into a state of emergency, temporarily impacting nearly 400,000 residents. To learn about the city's recovery strategy, which included a storage transformation, keep reading.
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The ConnectIV CX™ Advantage
Sponsored by: IntervisionWith so many contact center solutions and platforms available, it can be hard to know what to choose. This infographic details a cutting-edge solution powered by Amazon Connect that changes your call center into a full ecosystem where your agents are empowered to tackle your customer’s most complex requests. Read on to learn more about it.
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Cloud Support vs Managed Cloud Services: Understanding the Key Differences
Sponsored by: IntervisionWhile the cloud has revolutionized how organizations operate, how they receive cloud support differs. Some organizations turn to cloud support, while others choose managed services. But they are not the same thing and serve much different purposes within the organization. Read on to learn about the differences and see which is right for you.
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Contact Center Services and Examples
Sponsored by: IntervisionThe terms contact center and call center are often used interchangeably, but there is a big difference between the two. When it comes to communicating with customers, organizations with more communication channels supported by today’s modern technology are leading the way. Read on to see how your organization can do the same.
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Which is a Common Service Provided by Contact Centers?
Sponsored by: IntervisionContact centers offer a wide range of services depending on the products or services their organization provides. However, if your contact center does not offer the right services that are aligned with your customer’s needs, you run the risk of losing customers. Read on to learn more about offering the services your customers need, every time.
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Building Loyalty In Insurance Through Elevated Customer Experiences
Sponsored by: TalkdeskIn a saturated industry like the insurance marketplace, today’s providers are putting an emphasis on both the customer and employee experiences. With disconnected interactions and low-quality support plaguing the industry, the time is now to invest in an improved CX strategy. Read on to learn about a platform that ensures your CX rises above.
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Digital Acceleration Strategies for Success in Healthcare
Sponsored by: TalkdeskDigital technologies have completely changed how consumers access healthcare, and this was only compounded by the pandemic. Now, consumers have almost unlimited choices when it comes to patient care and how they interact with providers. While these advancements are great, they are not without major challenges. Watch this video to learn about them.
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CleanINTERNET® for Azure CLOUD ENVIRONMENTS
Sponsored by: Centripetal NetworksMany enterprises have accidentally exposed critical data via their public cloud infrastructure because of misconfigurations or lax policies. Explore the full benefits of a new cloud security offering, Centripetal’s CleanINTERNET® designed to defend your assets from cyber threats by leveraging dynamic threat intelligence on a mass scale.
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InterVision Mastering Managed Cloud Protection
Sponsored by: IntervisionRegardless of industry, keeping data in the cloud comes with risks. Hackers want your customer information, financials, and anything else they get their hands on. To combat this, you need a solid cloud security posture. For a truly comprehensive cloud protection program, you need the right capabilities. Read on to learn what they are.
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What is the Most Common Contact Center Technology?
Sponsored by: IntervisionWhen it comes to your contact center, in order to keep up with both consumer demands and agent satisfaction, you need the right tools to get the job done. With so many rapid changes happening in the customer service technology space, it can be difficult to keep up, but with the right partner it doesn’t have to be. Read on to learn more.
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2024 Talkdesk Bank And Credit Union Contact Center Benchmark Report
Sponsored by: TalkdeskThe contact center has become one of the most important factors when it comes to customer retention in the banking sector. But it’s more than just achieving daily KPI’s, it’s about optimizing your services by focusing on the metrics that truly matter. Read on to learn about the five most important performance metrics for the call center.
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Creating A Culture Of Compassion In Retail Contact Centers
Sponsored by: TalkdeskLet’s face it, no one calls into a contact center to tell employees that they are doing a good job. Your customers call in because they have an issue or need assistance. This is why when your agents are trained in compassion and empathy, your organization can reap the benefits of increased brand loyalty and increased revenue. Read on to see how.
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Employee Empowerment In A Healthcare Contact Center
Sponsored by: TalkdeskToday, healthcare providers have ample opportunity to ensure quality service. But current issues facing the industry such as the great resignation, budget constraints, and heightened consumer expectations, make things difficult for your agents. For a better patient experience, your first focus should be on the contact center. Read on to learn why.
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Unleash the Power of AI to Elevate CX
Sponsored by: TalkdeskResearch shows that AI and analytics bring a total annual value of up to $2 trillion to the financial services sector. One main driver for this is the adoption of AI in the contact center to improve the speed, accuracy, and efficiency of customer service operations. Watch this video to learn how you can leverage AI to power your CX to a new level.
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Top Five AI Considerations for Chief Data and Analytics Executives White Paper
Sponsored by: DominoHybrid cloud has created new opportunities in enterprise data science by breaking down silos between cloud and on-prem environments while maintaining compliance and fostering collaboration at the same time. Read on to discover 5 key considerations that you should have in mind when designing your AI/ML stack for the hybrid future.
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Key Compliance Considerations Shift to Cloud Voice
Sponsored by: Theta LakeThe shift to cloud-based voice platforms is transforming communication and collaboration in businesses worldwide. Download this white paper to unlock key compliance considerations to prepare for the shift to cloud voice.
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ConnectIV CX™: Transforming Contact Centers with Innovation and Expertise
Sponsored by: IntervisionDiscover how ConnectIV CX, a revolutionary contact center solution by InterVision, leverages cutting-edge AI/ML, cloud flexibility, and customer-centric design to transform the contact center experience. Learn more by reading the full blog post.
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Transform your IT operations with Chrome Enterprise upgrades
Sponsored by: InsightIn order to enhance their IT operations, many of today’s organizations have started to seek out how they can improve a handful of their efforts and processes. However, the companies aren’t always sure where to begin. Chrome Enterprise upgrade may just be your starting point. Access this article to gain more insight.
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TDWI Playbook: Strategies and Practices for Responsible AI. Sponsored by Domino, AWS, NVIDIA
Sponsored by: DominoAs the AI landscape rapidly evolves, how can you ensure that your organization’s approach to AI is responsible? In this 18-page e-book “Strategies and Practices for Responsible AI,” unlock insights from Vice President and Senior Director of TDWI Research for advanced analytics, Fern Halper, Ph.D.
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The essential guide to understanding AI for SMB and Mid Market leaders in Australia and New Zealand
Sponsored by: Schneider ElectricIn this white paper, explore the most important trends of AI workloads and today’s top data center challenges, and discover essential guidance to address these challenges for each physical infrastructure category—including power, cooling, racks, and software management, and more.
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The Future Of Retail Customer Service: Interactive And Unified
Sponsored by: TalkdeskAs economic pressures force consumers to be more money conscious, organizations recognize the stakes. In this Talkdesk Research Report, 303 global responses were collected among CX professionals employed by Retail and eCommerce organizations with more than 200 full-time employees. Read on to learn more.
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Emerging Technologies And The Rise Of Client Experience (CX) In Financial Services
Sponsored by: TalkdeskEmerging technologies like blockchain, ecosystems, and AI assistants are transforming customer experience in financial services. This report explores how institutions can leverage a hybrid people and technology approach to improve security, reach new clients, and empower agents to build stronger relationships. Read the full report to learn more.
