Help Desk Management White Papers
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Why An HR Help Desk Could Be Your Next Purchase
Sponsored by: ServiceNowNowadays, HR departments have a lot more responsibilities. As the digital trend continues, it can get more difficult for them to handle their conventional tasks, in addition to more complex ones. Read this expert guide to learn how installing an HR help desk can make handling some of those tasks more doable.
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Common Telecom Challenges and How to Overcome Them
Sponsored by: UnimaxThis white paper details the day-to-day challenges telecom and IT departments face and how leveraging advanced technology together with an innovative approach to solving those telecom challenges simplifies moves, ads and changes (MACs) for help desk agents to understand and execute.
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The Perfect Combo: ITIL, I.T. Service Management, and Social Media
Sponsored by: BMC Software, Inc.Access this white paper to discover how your service desk can facilitate higher levels of productivity for end users with the integration of social media. Help your business gain improved service delivery and support, as well as improved overall customer satisfaction.
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The Growing Importance of IT Support Services
Sponsored by: Hewlett Packard EnterpriseThis white paper takes a closer look at the support services marketplace and focuses on one key player that is receiving a lot of attention from IT professionals. Discover emerging trends shaping the landscape for this technology and determine whether your business could benefit from establishing a contract with this provider.
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ITIL: The building blocks of an ITSM strategy
Sponsored by: FrontRange Solutions Inc.Services are the building blocks of an ITSM strategy, but how does an enterprise begin to pick and choose the "right" services to manage or develop? Inside this e-guide, get the answer to this question and more. Gain expert insight into utilizing ITIL for continuous improvement in asset management, ITSM, and help desk operations.
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Next Level Service Desk Strategies
Sponsored by: Citrix Online- GoToManageThis e-guide will look at some of the ways the Service Desk can get a handle on determining what systems and devices they support, and will examine how the Service Desk can be best placed to support customers.
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SDI Best Best Practices: Benchmarking for Service Desk Support
Sponsored by: Citrix Online- GoToManageThe best way to continually improve and to deliver the best service is to measure, trend and set goals for your services and then benchmark against yourself - this is the very definition of service improvement and this guide will show you some simple ways in which you can accomplish this.
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Recruit and Build the Right Team for Your Service Desk
Sponsored by: Citrix Online- GoToAssistAccess today's exclusive white paper to learn important information regarding best practices of managing the people on your organization's help-desk.
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SDI: Next Level Service Desk Strategies
Sponsored by: Citrix Online UKThis e-guide reveals the new demands placed on today's service desks. Learn how to adapt to diverse employee needs while delivering consistent and quality customer service.
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Balancing Risk and Innovation with Sourcing Alternatives: Helping IT managers and CIOs raise the ROI of IT
Sponsored by: IBMThis paper explains how clients can balance risk and innovation through the use of services from IBM.
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Recruit and Build the Right Team for your Service Desk
Sponsored by: Citrix Online UKAn organization is only as successful as the people who run the Service Desk. Check out this white paper and explore key ways you can recognize the right people to help build your Service Desk team.
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E-Guide: Best practices and considerations to ensure help desk management success
Sponsored by: SysAid TechnologiesThis e-guide from SearchDataCenter.com explains why it is essential analyze the performance of your service desk to ensure optimal results. Gain expert insight into how to improve IT help desk services with vendor support. And find out how to help staff be more productive by providing them with extra support.
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The SMB IT Decision Maker’s Guide: How SaaS Can Benefit the IT Help Desk
Sponsored by: BMC Software, Inc.Small and midsize businesses that are using software as a service (SaaS) to automate their IT help desk(s) and IT infrastructure are reporting significant savings. Check out this white paper to learn more about the benefits of SaaS.
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The True Costs of E-mail Encryption
Sponsored by: Trend MicroCurrently, e-mail encryption is a bit of a paradox. Large organizations understand and want privacy, but e-mail encryption technology is too in-depth for mass usage. Fortunately things are changing. Read this paper to learn so much more.
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Service Desk Consolidation Cuts Costs and Increases Service Quality
Sponsored by: BMC Software, Inc.The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits.
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Modernizing IT: Strategies for Improving Service Quality and Reducing IT Costs
Sponsored by: BMC Software, Inc.Working harder simply won't get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs. Read about cost-effective, automated ways to meet this challenge head-on in our latest article, “Strategies for Modernizing IT, Reducing Costs, and..”
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Four ways HP productivity tools can help increase IT availability
Sponsored by: Hewlett Packard EnterpriseLearn how to save IT admins time and effort by reducing general maintenance demands. This white paper discusses ways minimize help desk calls and simplify application deployment processes.
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Improve Your Business through Best Practice IT Management
Sponsored by: KaseyaThis white paper provides insight on ways that MSPs and IT departments can improve their management of services. Learn how using ITIL best practices with an automated management solution can address a number of the unique challenges these businesses face.
