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Help Desk Management Multimedia

  • Automation: The Key to Self-Service

    Sponsored by: Serviceaide

    As request volumes continue to escalate, there's been a new focus on shifting IT self-service from just a request channel to a fulfillment channel as well. Jump into this webinar to scope out the various challenges of modern self-service IT platforms, and how introducing automation and AI-infused tech can alleviate them.

  • N-able Help Desk Manager: Free 30-Day Trial

    Sponsored by: Solarwinds N-able

    This link provides a free 30 day trial of N-able's advanced help desk management solution, which handles tickets so you can focus on helping customers.

  • What is Intel Core vPro Technology

    Sponsored by: Intel

    This short video examines a hardware-assisted approach to PC management. Find out more about this technique and how it can help you properly manage your desktop environment, regardless of system states.

  • Deployment Tool Analysis: Ghost, MDT, Snap Deploy, and SmartDeploy

    Sponsored by: SmartDeploy

    Compare the following tools from Ghost, MDT, Snap Deploy and SmartDeploy that help businesses accelerate PC deployment and ease desktop support challenges. Find out how each performs in terms of simplifying and accelerating deployment of new computers, and gain an overview of the pros and cons of each solution.

  • Simplified Solutions to Common IT Scenarios

    Sponsored by: SmartDeploy

    Discover how you can simplify common IT scenarios such as provisioning hardware for new employees or accelerating break-fix processes with a computer imaging solution.

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