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eCommerce Research

  • Three simple steps to building a digital framework

    Sponsored by: ComputerWeekly.com

    Mark Thompson, Digital and IT Director for TUI Travel Specialist & Activity, discusses IT transformation in this PowerPoint presentation.

  • Growing Revenue with Smart Marketing

    Sponsored by: SearchCRM

    In this expert e-guide, find out why integrating sales and marketing is essential for making the most of every customer contact in today's e-commerce landscape. Discover how a new way of approaching your revenue cycle, revenue performance management (RPM) can enhance customer interactions with this powerhouse combination.

  • Trends in Enterprise Mobility

    Sponsored by: ComputerWeekly.com

    This research report from Comptia offers advice to organisations on provisioning mobile devices, assesses the benefits of mobile and identifies the challenges of remote working.

  • Herding Geese: The Retail Supply Chain

    Sponsored by: ComputerWeekly.com

    Steven Keifer draws on the pioneering work of US retailer, Walmart, to explain the essentials of EDI in the retail supply chain.

  • Monetising the Mobile Content Plan

    Sponsored by: ComputerWeekly.com

    This exclusive report for Computer Weekly readers by Juniper Research, offers a comprehensive briefing on the routes Mobile Network Operators (MNOs) taking to develop new business models.

  • Innovative business technologies in a converging world

    Sponsored by: ComputerWeekly.com

    This independently researched report investigates converging business technologies, including cloud computing, big data analytics and business intelligence.

  • Benefits Management: How to increase the business value of your IT projects

    Sponsored by: ComputerWeekly.com

    This book extract explains how organisation can uses benefits management techniques to increase the value of IT projects to the business.

  • Personalized Marketing and Web Analytics

    Sponsored by: IBM

    In this white paper, uncover the gold mine that lies within behavioral data, identify the specific nuggets to mine, and learn how to leverage behavior data to increase marketing returns at every stage of the customer life cycle, both online and offline.

  • One Click Away: Where Does the Data Come From?

    Sponsored by: LANSA

    Thirty-five percent of consumers say they would never use a mobile app again if it contained incorrect product data. This brief resource explores how the global standards body GS1 established the Global Data Synchronization Network (GDSN) as a means of combatting outdated, inconsistent product information.

  • Create a strong, dynamic customer experience

    Sponsored by: Hewlett Packard Enterprise

    In this white paper, learn how retail businesses should leverage technology to gather more customer info, implement the appropriate changes to their services, and create a more enjoyable shopping experience. Click now to see how to manage and maximize opportunity from omni-channel services.

  • Modernize CRM and ecommerce: 4 steps

    Sponsored by: IBM.

    Tune in to this exclusive podcast with Martin Gill from Forrester Research to get a four-step guide to developing an agile commerce strategy that will enable your company to swiftly adapt to changing customer demands and new technology.

  • Create a Strong, Dynamic Customer Experience

    Sponsored by: Hewlett-Packard Enterprise

    This resource explores the changing e-commerce landscape, and investigates how developing an omni-channel environment can help you create a strong, dynamic customer experience.

  • Omnichannel Shoppers Trendagram

    Sponsored by: Hewlett-Packard Enterprise

    This brief infographic takes a by-the-numbers look at omnichannel shopping trends, customer expectations, and the key opportunities that are emerging for retailers.

  • Look out, Big Data: In-memory data grids start to go mainstream

    Sponsored by: IBM

    In this expert e-guide, learn about the prime drivers and challenges of adopting in-memory data grids (IMDGs). Find out what to look for in an IMDG vendor, and learn what middleware vendors are offering data grid-enabled software.

  • PECOS Product Features Guide

    Sponsored by: elcom inc.

    Take a look at this informative white paper to gain insight into an innovative solution designed to simplify the publishing and management of supplier content and seamlessly connect to buyers.

  • Case Study: Create a Private Market for eProcurement

    Sponsored by: elcom inc.

    This case study discusses how Tennessee Valley Authority created their eProcurement marketplace, and the benefits they have gained from this.

  • Case Study: Customer and Channel Insight Shapes Business Decisions

    Sponsored by: Aria

    This brief case study reveals how the right billing system enabled communications provider IMN to meet the needs of sales growth by supporting enterprise-wide billing and customer management.

  • Delivering a Seamless Experience Across Every Channel

    Sponsored by: IBM

    This white paper reveals the results of a survey of over 500 e-commerce and e-business professionals, and provides key insights and best practices for improving customer experiences across all channels.

  • Addressing changing customer behavior

    Sponsored by: IBM

    This resource offers valuable insight to help you better understand customer behaviors and improve online customer experiences.

  • Whitepaper: Meet the Real Lean Portal

    Sponsored by: Backbase

    This in-depth resource explores how a lean portal can help your organization trim the operational fat and deliver the kinds of experiences that customers crave. Read on to learn key differences between lean portals and suites, and uncover the benefits of "going lean."

  • How to Consolidate & Simplify Your Order Management Systems

    Sponsored by: SearchHRSoftware

    In e-commerce, many organizations are investing in order management technology to streamline and consolidate their ERP systems. But the right order management technology can do a business good. In this expert handbook, learn how to improve your order management to be effective and boost sales.

  • Forging a CEM Strategy

    Sponsored by: SearchCRM

    Shoppers are looking for more personalized, responsive, relevant experiences, and in order to provide that, your business needs an effective customer experience management (CEM) strategy. Learn how when you access this expert three-part e-guide and discover six top concepts that make up a successful CEM strategy.

  • IBV Study: Capitalizing on the Power of the Smarter Consumer

    Sponsored by: IBM

    Business survival in the age of the smart consumer means empowering your customers to shop how and when they want. In this white paper, find the results of a recent survey of more than 30,000 consumers and uncover the key trends shaping the world of retail.

  • MOBILE OPTIMIZATION: How Testing on Smartphones and Tablets Lifts Conversion

    Sponsored by: WebTrends

    In this white paper, discover a new set of best practices for optimizing and monetizing mobile development, focusing on CRM, layout, and usability. Read on for more information and best practices on testing and optimization, segmentation and targeting, case studies of successful mobile migrations, and more.

  • Personalization Driving E-Commerce

    Sponsored by: Limelight Networks, Inc.

    Gartner analysts predict that mobile apps and Web 2.0 will be a deciding factor in 50% of your sales by 2015. In order to keep pace, your e-commerce processes need to evolve to include CRM technologies. Read on to learn what 6 factors are essential for an effective e-commerce/CRM merger.

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