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eCommerce White Papers

  • Getting Customer IAM Right

    Sponsored by: Ping Identity Corporation

    For organizations that interact directly with end-users, customer IAM (CIAM) has been a growing necessity for several years. Regardless of the name, CIAM is vastly different from employee IAM, both in terms of approach and end goals. This white paper highlights the differences between the two and offers tips for getting started with CIAM.

  • Consumer Authentication

    Sponsored by: Ping Identity Corporation

    Consumer authentication services enable online retailers and eCommerce organizations to shift away from passwords, which continue to pose a security risk. This report highlights some of the key players and offerings in the consumer authentication market, as well as a guide for choosing the right vendor. Read on to learn more.

  • A Guide to Verifying Users in E-Commerce

    Sponsored by: Vonage

    In this guide, learn how to prevent fraud before it happens and protect buyers and sellers with phone verification with two-factor authentication.

  • E-commerce Integrations as Order Management System

    Sponsored by: IO Connect Services

    There are many different preventive measures retailers should take – if their existing architecture allows it. In this case study, learn how a company expanded into E-Commerce using the MuleSoft Anypoint platform. The platform allowed them to reduce incomplete orders by 99.5% and increase revenue by 35%. Read the case study here to learn more.

  • The Importance of DEM in the Financial Services Industry

    Sponsored by: Catchpoint Systems Inc.

    Today’s tech-savvy customers expect an on-demand digital experience that’s equally savvy, posing a unique challenge in industries known for strict regulations. Jump into this eBook to learn how integrating a digital experience monitoring platform can give financial services organizations proactive insight into their customer-facing services.

  • Amazon Stores Struggle to Move from the Cloud to Solid Ground

    Sponsored by: SearchAWS

    Looking for new kingdoms to conquer, Amazon is aggressively moving into physical retail locations. This time the e-commerce giant may face tougher competition. Learn about the struggles Amazon is facing as they move from the cloud to solid ground in this article.

  • How Should My E-Commerce App Look?

    Sponsored by: CMOLDS

    It is going to take more than just a snap of the fingers to turn your mobile app from an idea to a final product. Check out this white paper to learn the 5 key components of an e-commerce app to get you started on your journey.

  • The Right Way to Combat Customer Journey Hijacking

    Sponsored by: Tala Security

    Most IT security teams focus on protecting user data, with little focus on user experience. By implementing a strategy that provides front-end and back-end protection, you can safeguard the interactions customers have with you, prevent the financial and reputational impacts of customer journey hijacking. Read on to get started.

  • Closing the Website Security Gap: Why a WAF Is Not Enough

    Sponsored by: Tala Security

    Although web application firewalls (WAFs) have a come a long way in recent years, they remain ineffective as a standalone security solution against Magecart cyberattacks. This white paper underlines the shortcomings of WAFs and highlights the importance of protecting the browser-side and the client-side from threats.

  • Why Your Business Needs to Implement Web Security Standards

    Sponsored by: Tala Security

    With web-based attacks on e-commerce growing in volume and complexity, businesses need to fine-tune their website security tactics to avoid a major breach. This white paper highlights the current website security landscape and provides best-practices for future-proofing your business.

  • Top 6 Reasons to More Carefully Consider Client-Side Security

    Sponsored by: Tala Security

    As online channels for retail grow in popularity, so too do the risks associated with attackers stealing personal and financial data. In this white paper, discover the top 6 reasons why you should more carefully consider enhancing client-side security.

  • The Silent E-Commerce Sales Killer: Customer Journey Hijacking

    Sponsored by: The Media Trust

    One of the most critical aspects of digital retail is ensuring a seamless, tailored shopper experience. While e-commerce leaders invest resources into ensuring this, the conversion rate from site visit to sale is just 2.86%. In this article, explore how customer journey hijacking is redirecting your customers and how to protect against this.

  • The Hidden Obstacle in the Consumer Purchase Path: 3PC Cookies and Domain Calls

    Sponsored by: The Media Trust

    When it comes to digital retail, revenue growth is heavily tied to customer experience. And while third-party capabilities enable a personalized experience, they can also expose vulnerabilities. In this article, go in-depth into the risks of third-party capabilities and discover how to identify and remediate risks.

  • Tech Powering your CX Might be Dragging Revenue

    Sponsored by: The Media Trust

    Unknown third-party code outside of your control can introduce new risks or heighten existing ones. Read on to learn about digital risk scans and how you can reduce digital revenue threats like customer information theft, data leakage, site latency, and more.

  • SFG Success Spotlight: Consolidating Multiple Systems and Data Sources into FlexOMS

    Sponsored by: SFG

    With this case study, learn how your organization can improve its customer experiences with a unified database from SFG. Explore how SFG's SaaS software helped their multi-brand client achieve a 360-degree view of their customer without compromising the flexibility and strength of their software, and decide if SFG is right for your organization.

  • Why Payment Processing is an Integral Part of Ecommerce

    Sponsored by: SFG

    View this white paper to discover why payment processing is an integral part of ecommerce success. Explore how payment processing plays a pivotal role in cart abandonment, and learn how SFG can help your ecommerce organization tackle the troubles of payment processing and management.

  • 5 Signs It's Time to Partner with a Retail Technology Provider

    Sponsored by: SFG

    In this white paper, explore 5 signs it's time to partner with a retail technology provider. Review how ecommerce businesses can benefit from retail technology partners, and discover if SFG is right for your organization.

  • Top 5 Business Factors for Ecommerce Enterprises

    Sponsored by: SFG

    Inside, learn about the top 5 business factors for a successful ecommerce enterprise. Learn how to improve the state of your online retail organization with expert advice from SFG, and see what your organization could be doing to streamline your ecommerce operations.

  • 4 Reasons Ecommerce Businesses Need an OMS

    Sponsored by: SFG

    In this white paper, explore how ecommerce businesses can streamline their business processes with an order management system (OMS). Uncover 4 reasons your ecommerce organization should consider an OMS, and review your software options with SFG.

  • 7 Advantages of a Flexible Order Management System

    Sponsored by: SFG

    Inside, review how a flexible and robust OMS can keep your customers happy without sacrificing order process visibility. Uncover the essential features of a flexible OMS, and explore how a flexible OMS can help your organization improve its business prospects.

  • The 5 Most Important Factors of an Order Management System

    Sponsored by: SFG

    In this white paper, explore how an order management system (OMS) can help your organization improve its entire order fulfillment process. Discover the 5 most important features of a successful OMS for ecommerce organizations, and uncover why an OMS is crucial for web-based businesses looking to succeed.

  • What Businesses Need From Order Fulfillment Solutions

    Sponsored by: SFG

    What do businesses need for a successful order fulfillment solution? View this white paper to find out.

  • Computer Weekly – 19 February 2019: When is it best to stick with paper?

    Sponsored by: ComputerWeekly.com

    In this week's Computer Weekly, sometimes going digital is not necessarily the best thing to do – we weigh the pros and cons of paper versus technology. Our new buyer's guide examines the challenges of asset management as you move to the cloud. And we look at the growing role of software developers in the future of networking. Read the issue now.

  • Computer Weekly – 11 December 2018: Manchester's evolution from rag trade to digital hub

    Sponsored by: ComputerWeekly.com

    This issue of Computer Weekly explores innovation in the digital era – from the role of software-defined networking in the datacentre, to quantum computing, and much more.

  • A Computer Weekly buyer's guide to retail technology

    Sponsored by: ComputerWeekly.com

    The retail industry is evolving alongside the emergence of new technologies. In this 15-page buyer's guide, Computer Weekly looks at how retailers are using AI, the importance of good digital customer experience and how mobiles have transformed the purchasing process.

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