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SLA Research

  • SLAs: The Foundation for Stronger Customer Relationships

    Sponsored by: ConnectWise

    Keeping this in mind, this e-book on SLAs illustrates 13 areas your SLAs should address, do's and don'ts of establishing SLAs, 5 reasons why it might be time to refresh your SLA, and more.

  • A Computer Weekly buyer's guide to 3D printing

    Sponsored by: ComputerWeekly.com

    In this 14-page buyer's guide, Computer Weekly looks at how 3D Printing will disrupt industry from enterprises to SMEs, what advances we will see next and how CIOs can exploit the tide of innovation to become business enablers.

  • Operation Nexterday

    Sponsored by: ComputerWeekly.com

    This study by ICT Intuition and Coleman Parkes Research shows strong demand among enterprises for new connected digital services, but also a serious gap in operators' ability to satisfy them.

  • CW Buyer's Guide: Emerging technologies in networking

    Sponsored by: ComputerWeekly.com

    Check out this extensive buyers' guide to explore technologies that are designed to improve networking, and for an inside glance at what established suppliers are doing to re-invent their offerings.

  • A Computer Weekly buyer’s guide to hybrid cloud

    Sponsored by: ComputerWeekly.com

    Computer Weekly looks at how to find the best hybrid cloud provider for your organisation, the impact of hybrid cloud on the infrastructure manager and how Microsoft is catching up with the cloud market with Azure.

  • A CIO's Top Priority

    Sponsored by: Rainforest QA Inc.

    Chances are that you see your role as CIO differently than everyone else in the company. This e-guide will help you gain perspective on what your organization is looking for you to accomplish and how to rearrange your priorities accordingly.

  • Ask the right questions before committing to a colocation SLA policy

    Sponsored by: SearchDataCenter.com

    Colocation providers offer valuable business continuity services. To avoid disappointment, be sure a service-level agreement sets clear expectations.

  • Hybrid Cloud: Avoiding Implementation Mistakes and Re-examining Your Toolset

    Sponsored by: Lenovo and Intel

    In this guide compiled by the editors at SearchCloudComputing.com, you'll discover how to avoid hybrid cloud implementation missteps, with advice on pairing the right type of public cloud with the most appropriate on-prem storage. Download now to gain this, and three additional articles, as well.

  • Colocation Data Center Market News

    Sponsored by: Equinix

    Are colocation data centers about to be replaced by neutral connections? The current shifts in the colocation market are showing that this may very well be the case. Read this brief e-guide to learn about the colocation data center market shake-up that might spell huge benefits and a greater range of options for certain customers.

  • What Happens to You When Cloud Providers Expand

    Sponsored by: Nokia

    What will happen to your workload when your cloud provider opens a new data center that is geographically closer to you? Is a service-level agreement actually important? Access this e-guide to peek into the future of your cloud investments, learn about the visibility and performance question, and more.

  • Building a Redundancy Strategy and Streamlining Multi-Cloud Management with Infrastructure as Code

    Sponsored by: Hewlett Packard Enterprise

    Discover 3 key steps for formulating a multi-cloud redundancy strategy using multiple providers. Additionally, you'll learn how to overcome the challenges infrastructure as code poses to hybrid cloud management, including addressing disparate cloud hosting environments and DevOps' role in implementation.

  • Crunching the Costs of Microsoft Exchange On-premises vs. Cloud Services

    Sponsored by: Riverbed Technology, Inc.

    Download this expert guide to learn how to calculate the costs of on-premises Exchange versus those of Office 365's mail service, and from this assessment deduce if the O365 cloud is your enterprise's best option for collaboration. Discover new cost factors such as electricity, bandwidth needs, personnel expenses, and more.

  • Five AWS Data Migration Methods to Consider and How to Overcome Common Mistakes

    Sponsored by: UXC Oxygen and Amazon Web Services

    More enterprises are looking to store data in the public cloud, often at a fraction of the cost of on-premises storage. But transferring that data isn't straightforward. Examine 5 data migration methods for moving storage to AWS in this expert guide, as well as 4 additional mistakes to avoid when transferring servers and apps to the cloud.

  • Building a Hybrid Cloud Roadmap and 3 Advantages Flying Under the Radar

    Sponsored by: BT

    Given how rapidly IT evolves, needs are rarely static and there's inevitable growth making it tough to develop a long-term cloud strategy. In this e-guide learn how to build a hybrid cloud roadmap that lasts and discover 3 advantages of hybrid cloud that have been flying under the radar.

  • SaaS CRM Best Practices

    Sponsored by: Microsoft

    This exclusive e-guide discusses the importance of examining a CRM software vendor's ecosystem before signing on the dotted line. Uncover expert tips on how to negotiate the best SaaS service-level agreement for your enterprise.

  • How to Negotiate Your Cloud Contracts Like a Pro

    Sponsored by: SearchCIO.com

    In this edition of CIO Decisions, you'll learn how to negotiate your cloud contracts like a pro. Discover articles with best practices.

  • All in the Cloud Together

    Sponsored by: SearchCloudComputing.com

    In this three-part handbook, learn about key cloud service-level agreement topics, including: three steps that will help organizations create effective cloud SLAs, why hybrid cloud SLAs are harder to define, how to avoid critical public cloud mistakes, and more.

  • With DaaS SLAs, the House Always Wins

    Sponsored by: SearchVirtualDesktop.com

    Learn about how DaaS providers build service-level agreements. The agreements don't usually favor the customer, and IT shops aren't as protected against downtime as they might think.

  • Expert Tips for Compliance and Managing Employee Data

    Sponsored by: IBM

    This expert e-guide covers the key drivers behind the move to Software-as-a-Service (SaaS) and cloud-based applications, as well as important considerations to keep in mind when evaluating your choices. As you read, learn how to craft a comprehensive request for proposal (RFP) and overcome ongoing compliance and management challenges.

  • How to Manage Storage Complexity While Reducing Costs

    Sponsored by: Red Hat

    This whitepaper describes how infrastructure leaders can confidently manage cost, complexity, and risk, capitalize on emerging technologies, and drive future innovation across their organizations with Red Hat Storage Server, an open, software-defined storage platform.

  • Best Practices for Maintaining GRC During the Modern Age of Cloud Computing, BYOD and Big Data

    Sponsored by: IBM

    This expert e-guide details three steps for maintaining compliance during cloud deployment, how BYOD and the cloud increase risk and how cloud SLAs can alleviate that risk and enhance data recovery.

  • Improve Business Productivity and User Experience: SQL Server 2014 In-Memory Database

    Sponsored by: Dell, Inc. and Fusion-io

    This brief paper highlights a leading acceleration system combined with SQL Server in-memory OLTP and how it improves customer experience by boosting system response time and business productivity.

  • Analyst Paper: Linux and Virtualization Bring Operational Efficiency

    Sponsored by: IBM

    This IDC whitepaper explores the evolving role of Linux and its extended ecosystem in support of production applications. Inside,you'll also find case studies of customers who deployed a variety of Linux workloads on Power Systems servers rather than on x86 servers, with a low initial cost of acquisition.

  • Assuaging Concerns about Public Cloud Services And APM: Expert Roadmap

    Sponsored by: XO Communications

    In this e-guide, cloud networking expert Amy Larsen DiCarlo shares her insight on the public cloud, with emphasis on use cases, common concerns, and how to choose the right provider. Click through to also find 5 FAQs about network-based application performance management (APM) to ensure your business stays up-to-speed.

  • The Evolution of Server Load Balancing

    Sponsored by: Radware

    This white paper introduces a solution that not only allows users to measure end-to-end application, network and browser rendering performance data in real-time, but also one that automatically accelerates web sites.

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