Customer Loyalty Research
-
Content Marketing with FirstSpirit
Sponsored by: e-Spirit AGAccess the following white paper to uncover how you can create and deliver the content you need to ensure that your customers are truly engaged and approving of the received experience. Also discover the tools you need as well as where to focus business initiatives for now and the future.
-
The State of Customer Analytics: Taking a Proactive Approach to Loyalty & Retention
Sponsored by: IBMAccess the following white paper to get a firsthand look at the current state of customer analytics as well as the need to have a predictive analytics solution to handle customer insight needs. Also discover how business can capitalize on predictive insights to improve customer loyalty and retention.
-
How Top Performing Organizations Embrace Web Content Management & Ecommerce Intergration
Sponsored by: e-Spirit AGAccess the following white paper to uncover the strategies and tools that the top performing organizations are using to effectively reach their consumer audience. Discover how to craft a powerful digital presence, integrate key tools, and more.
-
Solution Spotlight: Measuring, Monitoring and Improving Customer Experience
Sponsored by: IBMIn this e-guide, our experts sit down with Forrester analyst Zach Hofer-Shall and other industry authorities as they explore how you can address the challenges of CEM. Also inside, find 10 tips for improving customer experiences.
-
Create a strong, dynamic customer experience
Sponsored by: Hewlett Packard EnterpriseIn this white paper, learn how retail businesses should leverage technology to gather more customer info, implement the appropriate changes to their services, and create a more enjoyable shopping experience. Click now to see how to manage and maximize opportunity from omni-channel services.
-
Website Performance for the Speed of Your Business
Sponsored by: Limelight Networks, Inc.Access this guide today to learn why high website performance is a business differentiator, and discover the role that content delivery networks (CDNs) play in improving user experiences.
-
Power Up Your Gaming Analytics in Days
Sponsored by: Treasure DataThis brief resource examines how many industries, like the video gaming industry, can use big data analytics to capture and analyze customer behavioral data in order to respond to customer demands and deliver better experiences.
-
The Master List of Email Delivery Terminology
Sponsored by: DynEmail may seem simple – create content and send to your list – but there are many elements that go into a good email program. The Master List of Email Terminology helps shed light on the terms that you should know and what you should be implementing in your own program.
-
Billing as a Strategy for Building Customer Loyalty and Retention
Sponsored by: FusebillThis resource examines the importance of billing in subscription sales, and details how you can use billing to build customer loyalty and retention.
-
Puzzling: Finding the Missing Pieces of your Customer Picture
Sponsored by: IBMIn this on-demand video, learn about the need for a complete customer view, and discover how the right big data and analytics tools can help you get there by giving you the power to predict customer behaviors, improve customer engagement, and more.
-
The Mobile Engagement Market: Top Providers and Offerings
Sponsored by: Hewlett-Packard EnterpriseThis report from Forrester Research examines why and how mobility is becoming the foundation for customer engagement and offers key recommendations to help CIOs find mobile engagement success.
-
Connected Customer Centricity - MS perspective on the Retail Industry
Sponsored by: Microsoft IndiaThis resource reveals how your organization can develop successful customer-centric strategies and deliver superior customer value.
-
Create a Strong, Dynamic Customer Experience
Sponsored by: Hewlett-Packard EnterpriseThis resource explores the changing e-commerce landscape, and investigates how developing an omni-channel environment can help you create a strong, dynamic customer experience.
-
Omnichannel Shoppers Trendagram
Sponsored by: Hewlett-Packard EnterpriseThis brief infographic takes a by-the-numbers look at omnichannel shopping trends, customer expectations, and the key opportunities that are emerging for retailers.
-
How Understanding the "Omni-Consumer" Gains Their Loyalty
Sponsored by: Hewlett-Packard EnterpriseWith this white paper, you'll gain access to industry knoweldge about handling omnichannel operational challenges, allowing you to maximize efficiency and profitability. Use this resource to navigate customer engagements, with factors such as understanding the "omni-customer."
-
Delivering a Seamless Experience Across Every Channel
Sponsored by: IBMThis white paper reveals the results of a survey of over 500 e-commerce and e-business professionals, and provides key insights and best practices for improving customer experiences across all channels.
-
Big Data: Delivering an Agile Infrastructure for Time-Critical Analytics in Telecommunications
Sponsored by: IBMThis resource examines how big data analytics is helping communications service providers (CSPs) to better understand customer behaviors, drive customer loyalty, and improve experiences. Inside, discover an enterprise-grade infrastructure designed for big data workloads.
-
Addressing changing customer behavior
Sponsored by: IBMThis resource offers valuable insight to help you better understand customer behaviors and improve online customer experiences.
-
Call Center Analytics: The Bottom Line
Sponsored by: GenesysThis expert e-guide homes in on customer experience analytics and the tools and strategies that lead to success. Also inside, separate contact center analytics fact from fiction.
-
How Satisfied Are Your Customers?
Sponsored by: IBMThis brief resource provides statistics and other insights that explain why it's more important than ever to provide excellent customer service and experiences. Read on to learn more.
-
Today's customer service starts with mobile, social consciousness
Sponsored by: TechTarget Business AnalyticsA company's social consciousness, or multichannel awareness, can help it improve customer relationships and the bottom line – in this issue of Business Information.
-
Compuware Helps Best Buy Optimize Its Internet Channel
Sponsored by: CompuwareRead up on how one company implemented an application performance management (APM) solution to ensure real-time availability and responsiveness for increased customer satisfaction.
-
6 Hidden Secrets to Offering Exceptional Customer Service
Sponsored by: Salesforce.comThe ability to provide exceptional customer service has quickly become a business differentiator. This resource counts down six secrets to customer service success – read on to learn more now.
-
UK Network Carrier Gains Network Visibility For Quick Troubleshooting
Sponsored by: GigamonThis case study focuses on a UK telecommunications organization that found a way to gain network visibility for quick troubleshooting and customer satisfaction, without affecting existing production network.
-
The Use Case for Integrated Vulnerability Management CORE Security
Sponsored by: Core Security TechnologiesThis white paper emphasizes the importance of an effective vulnerability management infrastructure to avoid data overload challenges and explores how to stay on track by consolidating, analyzing, and prioritizing data for maximum security.