.NET Research
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Research Report The Changing Face Of HR Research Report
Sponsored by: SageToday, HR workforces are asked to do more than ever. 95% of HR leaders report that they’re taking on a record amount of responsibilities, and 91% say that their workload and hours have increased. This presents several challenges for teams and other business leaders. So, how can these problems be solved? Browse this report to learn more.
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Enhance Your Customer Experience and Contact Center Efficiency: 5 Best Practices for Improving First Call Resolution
Sponsored by: BroadvoiceWhen 71% of today’s customers report that they believe that a quick response from a customer service team drastically improves their experience, it has become critical for organizations to revamp their contact center efforts to prioritize speed, quality, and efficiency. Dig into this article to learn how this can best be done.
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A Comprehensive Guide for Your Workforce Identity Maturity Journey
Sponsored by: OktaIdentity security was once simply a means of managing passwords and login credentials, but today, with identity at the heart of digital business, identity security is critical for protecting your organization. Download this white paper to unlock a comprehensive guide for your workforce identity maturity journey.
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Supercharge Your Productivity and Efficiency in 2024: 15 Call Center Metrics to Track
Sponsored by: BroadvoiceIt’s a fact that the customer experience directly affects your bottom line. Recent research shows that organizations with a high performing call center and excellent customer service earn more revenue and profit than those that don’t. But how do you know how well your call center is performing? Read on to learn what you should be checking for.
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Streamlining Your Contact Center Operations: A Blueprint to Improve Agent Productivity in the Age of AI
Sponsored by: BroadvoiceWhen it comes to call center agents, the threat of AI coming for their jobs has been widely discussed and published in articles all over. However, AI should not be considered a replacement. It’s a tool to empower your agents to resolve cases faster, make better informed decisions, and ultimately, make your customers happier. Read on to learn more.
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The CIO’s Guide to Identity-Driven Optimization
Sponsored by: OktaFor a 9-page guide to identity-driven optimization for CIOs, tap into this white paper that explores harnessing a universal control plane, balancing security and usability, and more.
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Tackling the Cost Complexity of Observability Tools
Sponsored by: HoneycombAlong with supplying illuminating insights into data and systems, observability tools can strain IT budgets. This white paper, “Tackling the Cost Complexity of Observability Tools,” explores the economic viability of transitioning from observability 1.0 to 2.0. Continue on to learn about 5 core components of observability 2.0.
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What CEOs Need to Know in 2024
Sponsored by: The Advisory BoardAmericans are seeing worsening health outcomes, higher overall health spending, declining patient satisfaction, and burnt-out clinicians. This report will explain these recently accelerating shifts and empower executives to make strategic bets about their businesses today that set them up for long-term success. Download your copy to learn more.
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Multi-Factor Authentication Deployment Guide
Sponsored by: OktaThreat actors have taken advantage of hybrid work structures, ramping up social engineering initiatives with a distinct emphasis on phishing. This white paper is designed to provide best practices for fully leveraging the promise of multi-factor authentication (MFA), including upgrading to passwordless authentication. Read on to learn more.
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What Health System Strategists Will Prioritize In 2024 And Beyond
Sponsored by: The Advisory BoardHealth systems are recovering from the worst financial year in recent history. The Advisory Board’s annual strategic planners study uncovers what health system strategy leaders are planning for in the next year, and where they are focusing their energy to achieve growth. Read on to explore the top 5 findings from this year's study.
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The State of Zero Trust Security 2023
Sponsored by: OktaAs organizations prioritize Zero Trust, Identity is now seen as mission-critical for security strategy. This report examines how companies are implementing Zero Trust initiatives and leveraging Identity to protect their workforce and assets. Download the full report to learn more.
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Why Digital Maturity Is Making MSPs More Competitive
Sponsored by: Scalepad SoftwareDiscover in this white paper how, with unique marketing of advising services, predictable sales and expenses, and a completely scalable consulting service, MSPs can lead the competition with better and deeper IT services.
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How MSPs Can Unlock a Compliance Revenue Stream
Sponsored by: Scalepad SoftwareWhat if MSPs could unlock a new revenue stream? Download this white paper to learn about compliance-as-a-service (CaaS), a new cloud service through which MSPs can manage clients’ compliance standards to ensure regulatory excellence and improved security.
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Creating A Successful IT Asset Management Plan
Sponsored by: Scalepad SoftwareIn this white paper, discover the secrets to creating a successful IT asset management plan, and how make sure MSPs are always staying ahead of their clients’ needs, instead of catching up.
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Driving Your Bottom Line: 15 Best Practices for Efficient Contact Center Management
Sponsored by: BroadvoiceAgents are worn thin, burnt out, and over-taxed. To improve this situation starts with contact center management. Read this blog post to consider 15 best practices to stay efficient and on-trend with your contact center management this year.
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5 ways Government can Innovate
Sponsored by: DataOps.liveGovernment agencies can streamline operations and deliver valuable apps using containers and cloud tech like Azure Red Hat OpenShift. Discover five ways this managed Kubernetes service boosts capabilities and ensures compliance in this white paper.
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Real Time Feedback and Service Recovery Technology Leads to Zero Grievances
Sponsored by: Quality ReviewsTo unlock real-time insights into patient experiences, Stamford Health, a non-profit healthcare system, set out to deploy a patient feedback tool. In this case study, discover how Stamford Health accomplished that mission and the outcomes that the tool has delivered.
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Scaling AI Models
Sponsored by: Hewlett Packard EnterpriseDiscover in this white paper how, with an end-to-end supercomputing solution, you can continuously adapt and learn at this previously unimaginable scale and pace — as you reduce complexity and barriers to entry in an optimal environment uniquely architected for AI.
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The Chief Executive Officer (CEO)
Sponsored by: The Advisory BoardThe chief executive officer is the face of a healthcare system. But there are a variety of CEO archtypes, and to effectively sell to them, you must understand their specific vision for their organization. Read this white paper for a guide to their role priorities and conversation strategies.
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How To Protect Your Organization From Identity-Based Attacks
Sponsored by: OktaAccording to a recent study, 86% of web app breaches involve the use of stolen credentials. The loss of a single high-ris access identity can render the rest of your security parameters completely futile. Download this white paper to learn what you need to look for in an effective identity security solution.
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7 Reasons How Healthcare Organizations Can Boost Digital Discoverability
Sponsored by: Quality ReviewsWhen health systems are struggling with low volume, leaders are often quick to suggest ad campaigns. But when your website doesn’t serve as a welcoming digital front door for patients, any budget spent on advertising is largely wasted.
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Drivers Of Change: Meeting The Energy And Data Challenges Of Ai Adoption
Sponsored by: Pure StorageIn this white paper, discover why not being prepared for AI’s impact on infrastructure may put your AI initiatives at risk… and what you can do to prepare your business before AI deployment.
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Top 10 Policies Every IT Compliance Certification Requires
Sponsored by: Scalepad SoftwareA key factor in job satisfaction is eliminating manual, tedious tasks—like backup monitoring—so your team can focus their efforts on projects of greater business value. Download this white paper to view 5 tangible benefits of automated backup monitoring, applicable to your organization, MSPs, and others.
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Q Reviews Survey Finds Patient Satisfaction with Telemedicine Is Equal to In-Person Appointments
Sponsored by: Quality ReviewsHealthcare organizations wondering whether or not they should continue to offer telemedicine in the wake of the pandemic needn’t worry. A recent survey conducted by Quality Reviews found that patient satisfaction with telemedicine is equal to in-person appointments. In this white paper, learn how to offer an excellent telemedicine experience.
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Start with Traces, not with Logs: How Honeycomb Helped Massdriver Reduce Alert Fatigue
Sponsored by: HoneycombTo chart the journey of Massdriver – a cloud operations platform that simplifies building, deploying and scaling cloud-native apps – to observability, dig into this case study.
