All Research Sponsored By:Broadvoice
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Adding AI To Your Customer Experience
With 79% of today’s business leaders reporting that they expect to invest more in AI within the next 2 years, it’s no wonder so many organizations are looking into new automation technologies and solutions and are planning for integration. Tune into this webinar to discover how CX teams can leverage AI for their customer service efforts.
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Boost Your CX This Holiday Season
This holiday season, retail organizations are looking for the most effective ways that they can ensure quick resolutions and rapid responses to CX. However, with so many requests and potential challenges, many companies find themselves floundering when it comes to customer experiences. Tune into this webinar to learn more.
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Optimizing Contact Center Operations
Discover solutions to common contact center pains, including reducing call transfers, enhancing self-service with chatbots, and increasing customer satisfaction. Access this guide to learn more and explore how to optimize your contact center operations and deliver an exceptional customer experience.
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Transforming the Patient Experience
Modern contact centers are transforming the patient experience in healthcare by improving accessibility, efficiency, and communication, leading to greater satisfaction and better clinical outcomes. Download this e-book to learn more and discover how contact centers can optimize your healthcare organization.
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5 Strategies for Contact Center Managers in the Healthcare Industry
Discover 5 essential strategies for contact center managers in the healthcare industry to deliver personalized, efficient patient experiences. Access this white paper to learn how to automate back-office tasks, optimize IVR, leverage data analytics, provide omnichannel support, and create a unified healthcare system.
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From training to performance: Accelerating IT job readiness through practical experience.
40% of 1,000 IT employees surveyed by Skillable reported that their training hasn't translated to on-the-job performance. This white paper explores common issues with corporate training programs and how to modernize your training playbook. Continue on to learn about 5 high-performing tactics.
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Customer Service Trends in the Healthcare Industry
Discover the latest in healthcare customer service: personalized care, task optimization, and continuous innovation. Master delivering top-notch, omnichannel experiences that align with patient needs. Dive into the E-Book for key features and processes to enhance service.
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Boost Your Efficiency and Productivity with Contact Center AI Solutions: 7 Key Benefits of Using AI in Your Contact Center
Contact center AI solutions can boost efficiency, increase agent productivity, and streamline operations. Learn the 4 ways AI enhances contact center performance and 3 tips for effective implementation. Read the full article to discover how AI can improve your contact center.
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The Complete Buyer’s Guide for SMB Call Center Software (2024)
79% of businesses agree that today’s customers are smarter and more informed than ever, meaning that they expect more from their favorite companies, and are more likely to share when their expectations aren’t met. So, how can this best be done? Browse this market guide to learn more.
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Contact Center Workforce Optimization: A Guide to Improving Productivity and Efficiency
Today, 31% of customers report that they have higher service expectations than they had last year. This makes it critical for organizations to level up their customer service efforts. However, meeting these new standards is tricky, and implementing new strategies or solutions can be daunting. Browse this article to learn more.
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The Ultimate Guide for Call Center Management to Boost Your Operational Efficiency
Call center management is no easy task. Between handling requests and operations to coaching staff and ensuring they’re engaged, it can be a lot to handle for anyone. So, is there a way to make these processes easier? Browse this article to learn more.
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Call Center Performance Management: 5 Tips for an Effective Call Center
In today’s world of sharing, customer experiences have never been more important. 72% of customers share their good experiences with others, and 13% of customers tell at least 15 people if they have a negative experience with a company. So, how can you ensure positive customer service every time? Access this article to learn more.
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Call Center Data Analytics Can Boost Efficiency and Customer Satisfaction
With 52% of today’s customers agreeing that they expect a response from a brand within an hour or less, and 48% saying that they expect specialized treatment to stay committed to a brand, it has become critical for organizations to enhance their call and contact center processes. Dig into this article to learn more.
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IVR in the Call Center: The Complete Best Practice Guide to Streamline Your IVR Navigation
By streamlining your interactive voice response (IVR) call center system, you can supercharge your business's operational efficiency, productivity, and customer experience. Read this blog post now to get an in-depth look at how IVR can enhance your call center as well as 15 best practices to maximize its potential.
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Enhance Your Customer Experience and Contact Center Efficiency: 5 Best Practices for Improving First Call Resolution
When 71% of today’s customers report that they believe that a quick response from a customer service team drastically improves their experience, it has become critical for organizations to revamp their contact center efforts to prioritize speed, quality, and efficiency. Dig into this article to learn how this can best be done.
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Supercharge Your Productivity and Efficiency in 2024: 15 Call Center Metrics to Track
It’s a fact that the customer experience directly affects your bottom line. Recent research shows that organizations with a high performing call center and excellent customer service earn more revenue and profit than those that don’t. But how do you know how well your call center is performing? Read on to learn what you should be checking for.
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Streamlining Your Contact Center Operations: A Blueprint to Improve Agent Productivity in the Age of AI
When it comes to call center agents, the threat of AI coming for their jobs has been widely discussed and published in articles all over. However, AI should not be considered a replacement. It’s a tool to empower your agents to resolve cases faster, make better informed decisions, and ultimately, make your customers happier. Read on to learn more.
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Driving Your Bottom Line: 15 Best Practices for Efficient Contact Center Management
Agents are worn thin, burnt out, and over-taxed. To improve this situation starts with contact center management. Read this blog post to consider 15 best practices to stay efficient and on-trend with your contact center management this year.
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The Future of CX: Navigating an AI-Driven Landscape for Mid-Market Operations Directors
Today, customers and employees expect more when it comes to experiences. To meet these new standards, 57% of leaders report that they plan to increase their AI investments by at least 25% to improve the customer service journey for all. But how effective is AI, really? Browse this white paper to learn more.