IT Services Research
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Expert Guide: How 2 CIO/CTO's Used ITSM to Improve IT Resource Use
Sponsored by: ServiceNowThis expert e-guide will show you how IT service management can benefit CIOs and CTOs.
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MicroScope April 2014: A special issue covering the information security market
Sponsored by: MicroScopeA special issue covering the opportunities for resellers selling security, and advice on the use of social media.
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Solution Spotlight: The Benefits of an ITSM Implementation
Sponsored by: IBMThis expert e-guide will help you put an effective IT service management implementation plan into effect.
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EMA/CXP Research Report: The Changing Role of the Service Desk in the Age of Cloud and Agile
Sponsored by: IBMThis whitepaper reveals the results of a study that will show you how and why your IT service desk needs to adapt to the times.
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Case study: Sicoob avoids USD 1.5 million in annual costs with IBM
Sponsored by: IBMThis case study reveals how Credit Union System for Brazil (Sicoob), the largest credit union system in Brazil, replaced their existing IT infrastructure with a virtualized Linux landscape, allowing them to avoid USD 1.5 million in annual costs.
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CentraStage Endpoint Management
Sponsored by: CentraStageThis brief video explores one company's solution to endpoint management and how it can help managed service providers offer round-the-clock visibility of their endpoints
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CentraStage Chosen by London Grid for Learning to Manage 2,500 Schools Across the Capital
Sponsored by: CentraStageThis brief case study explores the success of IT management and remote support technology helped one organization deliver secure and effective IT services to their users.
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Rx Systems Provide Around the Clock Support to 4800 UK Pharmacies with CentraStage
Sponsored by: CentraStageThis case study takes a look at how remote monitoring and management tools can help enhance your service delivery speeds and ensure system reliability.
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Exploring Business and IT Friction: Myths and Realities
Sponsored by: BMC Software, Inc.This whitepaper explores the sources of friction between business users and IT and offers up recommendations on how to adjust your strategy to minimize these problems.
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Centrica Redefines Customer Relationship with HP Converged Cloud
Sponsored by: Hewlett-Packard EnterpriseThis video case study covers a cloud-based solution that one organization used in order to eliminate data center downtime and applications that don't work.
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The Forrester Wave: Global Workplace Services, Q1 2013
Sponsored by: Hewlett-Packard EnterpriseThis whitepaper provides a 36-criteria evaluation of workplace services vendors, identifying the 8 most significant global workplace services providers.
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The Future of IT: A Customer First Approach
Sponsored by: BMC Software, Inc.This whitepaper covers a new approach IT has to take in treating its internal users like customers, focusing on and catering to their needs.
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TOPS-HP Video Case Study: IT Infrastructure Migration
Sponsored by: Hewlett-Packard EnterpriseIn this on-demand video case study, learn how the right technology partner enabled grocery store retailer TOPS Markets to seamlessly migrate its IT infrastructure during the busy retail season. Tune in to learn more now.
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3 Tough Questions to Ask Your ICT Support Provider to Ensure Its Services Match Your Needs
Sponsored by: Dimension DataThis whitepaper reviews 3 tough questions to ask your IT services provider to ensure that they are meeting your organizational needs.
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Don't Get Lost in Multi-Vendor Support Chaos
Sponsored by: Hewlett-Packard EnterpriseThis video features a case study of one company that moved on from to a single vendor to end the chaos in their support environment.
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CW Europe – January 2014 Edition
Sponsored by: TechTarget ComputerWeekly.comAnalysts have predicted that 2014 will see the creation of "executives with no idea about IT sourcing" due to the many changes that digitisation will bring to IT outsourcing. In this issue CW Europe's outsourcing editor looks at how digitisation and consumerisation are changing the IT department.
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Want Personalized Service Delivery? Consider MyIT.
Sponsored by: BMC SoftwareThis whitepaper covers how users demand the same availability and performance from their work IT services and applications as they find from those they use in their spare time.
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Emerging Markets Are Upbeat on Cloud
Sponsored by: Cisco Systems, Inc.This whitepaper details the results of an extensive study that was conducted to find out the impact of new trends on IT consumption.
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Cloud Infrastructure for The Real World
Sponsored by: Red HatThis video details the changed cloud computing is causing in IT management and service delivery and offers a solution to help your organization keep up.
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Get Quick & Easy Access to IT Staffing with IM Link
Sponsored by: Ingram MicroThis webcast covers an IT staffing service that will help fill in the holes in your understaffed IT department however you need it, and without breaking the bank.
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Cisco Global Cloud Index Q&A
Sponsored by: Cisco Systems, Inc.This whitepaper is a Q&A about the Cisco cloud index that will give you a full understanding of how it works and how you can use it to help you run your data center.
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The shift from servers to services: Charting your future in the cloud era
Sponsored by: Hewlett Packard EnterpriseThe cloud is not only changing how IT organizations source and deliver technology – it's also leading IT organizations to be more service centric. This webcast explores what it means to be "service-centric" at both the organizational level and for IT professionals.
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Dimensional Research - Uncovering the Business Value of IT Service Management
Sponsored by: Hewlett Packard EnterpriseThe rapidly changing world of IT can be tough to adapt to, especially with further decentralization via the cloud. This white paper highlights IT service management and how it can increase your business efficiency.
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Achieving Actionable Insights from IT Operations Big Data
Sponsored by: IBMIT operations faces a data deluge, at the same time as they're trying to keep up with a higher demand for service and a shrinking response window for when things go wrong. But with analytics for IT operations, you can turn terabytes of monitoring data into actionable insights that allow IT to take a proactive approach to application performance.
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Study Reveals Cloud Expectations, Concerns and Experiences
Sponsored by: Cisco Systems, Inc.There is no doubt that cloud computing is changing the IT landscape, but it may also be changing IT's position within business dynamics and objectives. This comprehensive whitepaper presents the findings of a recent survey of IT decision makers on the impact of cloud computing business-wide.