IT Management Research
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Define Your Services for Fast and Accurate Service Delivery
Sponsored by: ServiceNowHow would you rate your IT services solution in terms of speed, consistency, and accuracy? Open this whitepaper to learn how to empower your service desk customers to take matters into their own hands.
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The State of Digital Transformation in UK's Public Sector
Sponsored by: UKFastIn this white paper, learn about the current state of public sector technology in the UK – and the subsequent disconnect reflected in rising citizen expectations.
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A Practical Approach to ITIL Adoption
Sponsored by: ServiceNowMany of your peers are already reaping the benefits of ITIL adoption, but if you plan on following suit there are a number of common mistakes you should try to avoid. Read this whitepaper to learn the biggest ITIL pitfalls and how to avoid them.
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Preparing for Your Migration to the Cloud
Sponsored by: LogicMonitorIn this 56-page guide, learn the ins-and-outs of cloud migration, from the planning phase to completion. Reading on, you'll also find a tried-and-true 7-step migration outline built to help your business with its own migration journey.
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Case Study: Virtual Instruments Empowers Peak Performance for the Plex Manufacturing Cloud
Sponsored by: Virtual InstrumentsAccess this case study to learn about an app-centric infrastructure performance management tool for real-time monitoring, data collection, and analysis of infrastructure and storage I/O performance.
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Buyer's Guide to Professional Services Automation Platforms
Sponsored by: Datto, Inc.This PSA buyer's e-book is designed to help you identify the essential features to look for in a potential PSA platform. Read the e-book to view these features, as well as a handy checklist on the last page for product comparison purposes.
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Case Study: Redefining the Rail Experience via ITSM
Sponsored by: ServiceNowIn this case study, find out how Virgin Trains kept their transformation goals on track – and on time – through a comprehensive business roadmap that began with IT service management.
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Simplifying Remote Monitoring and Management for MSPs
Sponsored by: Datto, Inc.Choosing an RMM tool will depend entirely on your specific business needs and which options best integrate with other tools you use. Download this e-book for the two main RMM category types broken down, as well as instructive guidance on getting started with RMM and selecting a tool that fits your needs.
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Infographic: 10 Culture hacks for CIOs driving organisational change
Sponsored by: ComputerWeekly.comIn this infographic, we outline ten extremely simple culture hacks CIOs can use to drive organisational change and improve business outcomes. These tips were provided by Kristin Moyer, vice president and analyst at Gartner at the Gartner Symposium 2018.
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Artificial Intelligence and Machine Learning in IT
Sponsored by: DensifyIn this multifaceted report on IT industry best practices, find out how organizations can make the most from AI and machine learning within their enterprise – from IT operations to DevOps.
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4 Steps to Making Better-Informed IT Investments
Sponsored by: Dell EMCClick inside to learn the four ways IT teams can more efficiently leverage data as they plan when, where, and how to invest IT resources in the name of digital transformation.
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How FINRA Gained Real-Time Insights With Splunk On AWS
Sponsored by: Amazon Web ServicesThrough a detailed explanation and a live demo, find out how a major Wall Street regulatory institution leveraged AWS services coupled with Splunk to gain real-time insights into their event data, leading to comprehensive reporting, more meaningful alerts, and more.
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Combining Operations with Development for a Competitive Edge
Sponsored by: ServiceNowRead up on how VIVAT – a Netherlands-based insurance group – reimagined its IT service management strategy to better support over 2,500 employees – and ultimately automating over 70% of processes and workflows.
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How a Modern IT Service Delivery Approach Can Support a University's Education Excellence
Sponsored by: ServiceNowUniversity of Warwick, one of the UK's leading universities, quickly realized its legacy service desk tool had reached the end of its lifespan. Discover how their IT department found success in a new service desk system – introducing 150+ automation opportunities, over 40 new services, and more.
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5 Ways to Accelerate Time-to-Value With Data
Sponsored by: Dell EMCWhen it comes to securing a competitive advantage and achieving profitability, time-to-value has taken center stage. Inside, discover the five key roles that real-world data plays in today's competitive landscape – and how it can further time-to-value goals.
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AWS Live Panel Discussion: Large-Scale IoT Device Management
Sponsored by: Amazon Web ServicesTune into this panel to hear from execs from AWS, Intel, and more as they discuss the challenges and opportunities presented by device management, present and future.
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Optimize Refresh Cycles By Leveraging Real-World Data
Sponsored by: Dell EMCHardware refreshes are a key responsibility of IT departments, but there are no carved-in-stone rules about when or where infrastructure needs to be updated. Learn how to read between the lines of workload data to strategically determine refresh timing and ideal technology choices.
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Become a Data Thriver: Realize Data-Driven Digital Transformation
Sponsored by: TechData - NetAppIn this report from IDC, find out what sets so-called "data thrivers" apart from the rest of the pack – and why digital transformation might mean life or death for others. Based on survey data from over 800 LOB execs, IT leaders, and experts, get a glimpse at how companies like yours are responding to digital threats.
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Enabling IT Transformation With Hyperconverged Infrastructure and Colocation
Sponsored by: CyxteraCloud-like agility isn't always an easily reachable goal. In this quick report, find out how organizations of all sizes are making their way towards increased agility through technology choices such as hyper-converged infrastructure, colocation, and more.
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Save Time and Money with Data-Driven IT Purchase Decisions
Sponsored by: Dell EMCClick inside to learn why using real-time, real-world infrastructure and workload data is crucial when making modern IT procurement decisions – and how your business can start following suit.
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Rethinking Work for the Digital Age: An Executive's Guide
Sponsored by: GoogleThis report highlights several factors facing executives today, and offers insights for creating a culture where people — combined with productivity tools — can reach their full potential.
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10 Multi-Cloud Best Practices
Sponsored by: IBMTo help you better understand how to thrive in a multi-cloud world, read through 10 of the most common pain points associated with multi-cloud management – and how to overcome them.
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Why Multi Cloud Strategies are Coming Out on Top
Sponsored by: IBMIt's now a fact – companies using multiple cloud services are outperforming their peers on an array of metrics. In this report from IDG, take a closer look at how companies are adopting and managing multi-cloud strategies – and why.
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The Gorilla E-book to Converged Infrastructure
Sponsored by: Pure Storage + CiscoDownload this five-chapter e-book for everything you need to know about converged infrastructure, including understanding your converged system options, a comparison of CI vendors/products, and more.
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How Support Services Can Simplify IT and Prevent Outages
Sponsored by: IBMIt's estimated that the average cost of a data center outage amounts to over $740,000 – a nearly 40 percent increase from 2010 estimates. Find out how IT support services can help your data center continue running airtight without risking outages, and can tackle painful, yet all-too-common IT environment challenges.
