IT Management Research
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Case Studies of HR & IT Partnering to Transform the Employee Service Experience
Sponsored by: ServiceNowDownload this white paper to learn about the transformative mindset that requires HR and IT to partner closely to deliver experiences that enhance the digital, human, and physical employee journey.
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How to Migrate from Legacy Infrastructure to HCI and Integrated Systems
Sponsored by: Pivot3It's no secret moving Tier 3 legacy platforms to HCI and other emerging compute platforms bolsters IT and business performance. But charting a course is half the battle, and I&O leaders must be able to determine the path of best fit for their organization. Dig deeper into this Gartner report to find the 3 planning steps analysts recommend.
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5 Reasons to Make Virtual Support Agent Adoption a Priority
Sponsored by: ServiceaideInside, find a list of five reasons to consider a virtual support agent, including improved service user experiences, increased automation opportunities, and more.
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AIOps Takes the Lead on Root Cause Analysis
Sponsored by: ServiceNowOf all the recent developments in the IT operations sphere, automated root cause analysis is one that has many enterprises salivating. But despite the obvious interest around AIOps, many IT monitoring vendors are hesitant about jumping on the bandwagon. Keep reading to hear what you could stand to gain from AIOps.
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Service Health with AIOps from ServiceNow
Sponsored by: ServiceNowFind out how machine learning and artificial intelligence tools can offer an alternative to traditional event management processes that can leave your systems vulnerable to outages.
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CW Benelux - May-July 2019: A new vision for hackers
Sponsored by: ComputerWeekly.comWith canal bridges, healthcare products, bicycles, ship components, buildings and even prosthetic body parts already in the scope of 3D printing, it's facinating to imagine how far the technology can go. Printing spaceships is no longer a fantasy. Read the issue now.
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The Rise of AIOps, Explained
Sponsored by: ServiceNowAIOps tools use AI to monitor and manage environments under the direction of the operations team – but what impact does this have on IT's value to the greater business? Continue reading to uncover more .
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Not Everyone Needs a Cadillac
Sponsored by: ServiceaideNew technology has introduced options for IT teams struggling with increasing ticket volumes. The tricky part is discerning which choice is the best for your IT team in particular. Jump into this white paper to learn how to identify the good IT service management tools from the bad relative to your organization's needs.
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Looking To IT to Empower Your Business? Here Are 6 Critical Factors You Must Consider
Sponsored by: Veeam SoftwareInvestigate six decision criteria that should be factored into every proposed technology investment – criteria that not only represent areas of common ground between both IT teams and greater business objectives, but lead to more sustainable and scalable technology decisions in the long run.
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Top Five Data Center Trends to Watch in 2019
Sponsored by: ServiceNowRecent data center trends have been centered on finding ways to reduce complexity through technology like automation and artificial intelligence. Inside, get a glimpse at some of the data center trends to keep an eye on in 2019 – and how they're expected to impact data center operations.
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What to Expect from AIOps in 2019
Sponsored by: ServiceNowJump into this E-Guide to learn how AIOps – the collective term for AI-infused IT automation technology – can impact IT operations from the ground up, and what developments to look over the course of 2019.
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How to Provide Customers with Better Help Desk Experiences with Luma, the Virtual Agent
Sponsored by: ServiceaideInside, learn why support teams have an opportunity to transform their service desks using virtual agents, and how machine-driven support and human-based conversations can help provide better CX.
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Stop Doing Things the Same Way and Expecting a Different Outcome -Improving Self-Service Adoption Requires a Rethink
Sponsored by: ServiceaideIn this article, find out how virtual service agents can (quite literally) provide a more intuitive approach to IT self-service – ultimately reducing hands-on time required by actual IT team members and offloading support responsibilities onto AI.
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Real Use Cases for IT Service Management Virtual Agents
Sponsored by: ServiceaideWhile a sales-oriented chatbot has obvious use cases as a customer-facing tool, how does a virtual support agent align with IT service workflows? And perhaps more importantly, how does it alleviate ITSM congestion? Explore a collection of real-world use cases for ITSM virtual support agents to find out.
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The Perfect Partnership: Boosting Human IT Support with Virtual Agents
Sponsored by: ServiceaideLearn how IT support teams stand to gain from artificial intelligence and automation technologies – and how a virtual support agent can impact IT workflows for the better.
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Eight Essential Skills Your Technical Team Should Possess
Sponsored by: SkillSoft CorporationWorker knowledge and technical proficiencies are a key component of the traditional IT department's value proposition. But as technology continues to advance at break-neck speeds, gaps in employee skillsets are unavoidable. Learn how embedding eight essential skills within your IT team can keep your department up-to-date and invaluable.
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Tackling Virtualization Complexity with AIOps
Sponsored by: ServiceNowAIOps use cases continue to expand to all facets of IT responsibility, including the data center. But could AI be the key to deciphering the complexity of heavily virtualized data centers? Read further into this E-Guide to find out.
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Transform IT
Sponsored by: ServiceNowA single IT platform—powered by a unified data model, shared intelligence, best practice workflows, platform‑level AI capabilities, and a common look and feel—is the key to create an IT organization that can move fast, innovate, drive productivity, and deliver the consumer‑like experiences. Read this ebook to learn how.
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ITIL and ITSM: How IT is becoming more service-oriented
Sponsored by: ComputerWeekly.comIn this e-guide, we shine the light on the state of IT service management (ITSM) and the framework upon which it is effectively built, the IT Infrastructure Library (ITIL). We explore how ITSM is being changed by machine learning, how it can be used in the cloud and the datacentre, and the role ITIL could play in digital business transformation.
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AIOps in the Real World
Sponsored by: ServiceNowSince the introduction of AIOps platforms, IT professionals have been drooling over their promised capabilities, especially when it comes to root cause analysis. Thanks to early adopters, we can find out how these platforms work firsthand. Jump inside this E-Guide to learn more.
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How to Prepare IT Service Management for Next Generation Technology
Sponsored by: ServiceaideThere's a lot of AI-infused, automation-heavy IT service tools available on today's market – but choosing practically is key. Find step-by-step outlines for planning artificial intelligence and automation strategies that not only give your IT teams the tools to succeed, but is sustainable well into the future.
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Get Better, Faster, Cheaper IT Service Through AI Capabilities
Sponsored by: ServiceNowIt's time to move IT beyond the traditional "better, faster, cheaper — pick any two" conundrum. With the help of AI, virtual agents, and machine learning, organizations can tap into these technological innovations to improve operations across all three variables. Read this ebook to learn how.
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IT Strategy is Dead... so What's Next?
Sponsored by: ServiceNowIT leaders have an opportunity to become essential partners in the success of their organizations by developing an IT strategy that integrates with business strategy. Read this ebook to learn why an integrated strategy is critical for the future of your organization.
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How to Optimally Run and Reinvent Your IT Operations
Sponsored by: BMCLegacy IT management platforms struggle to fully support modern digital transformation initiatives, leading to long-term project failure. Read this white paper to learn how to optimally run and reinvent your IT operations in preparation for productive technological disruption.
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Automating the IT Service Desk
Sponsored by: ServiceNowSince its inception, the IT service desk has provided an intuitive portal designed to make it easier for users to get technical help – and for IT associates to keep on top of support workflows. So what happens when automation is thrown into the mix? Dive into this E-Guide to take a closer look.
