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IT Management Research

  • Blue Cross Blue Shield of NC Case Study

    Sponsored by: Red Hat

    Tune into this webinar to hear from Adam Hoover, Director of Digital Solutions at Blue Cross NC, as he walks through the steps his organization took to align IT teams with the business.

  • Delivering Business Value with Microservices

    Sponsored by: Red Hat

    Tune in to hear how Elsevier shifted from a monolithic service strategy to microservices, earning them a shortened development cycle, cost savings, and more – and learn how they ensured a smooth transition along the way.

  • What Managed Mainframe Services Look Like

    Sponsored by: Ensono Limited

    You've probably heard of managed public cloud services or managed infrastructure services, both of which can offer relief to IT teams who are already swamped with other technology management tasks. But what about managed mainframe services? Find out more inside.

  • Set the Pace in Today's Digital Economy

    Sponsored by: VMware Pulse

    Over 80% of line-of-business partners view CIOs as a key strategic partner within their business. Faced with this newfound responsibility, find out what IT tools and technologies CIOs are relying on to keep business applications agile and performing in step with business demands.

  • How to Implement a Virtual Agent

    Sponsored by: Serviceaide

    Despite the popularity of self-service desks, over 71% of organizations still find their customer experience lacking – but what's missing? Turns out, it might be the human element. Inside, find out how a virtual support agent can transform your IT service capabilities with machine-driven support and human-based conversations.

  • Advance Your Career with Hyper-Converged Infrastructure

    Sponsored by: VMware Pulse

    What new skills will you have to learn to stay in high demand in a modern data center? Access this paper to learn more about HCI as a change agent for IT career paths, shifts in responsibilities, and how you can take advantage of these changes to strategically progress your career.

  • Prepare for 2019 with the Right Hyper-Converged Infrastructure

    Sponsored by: VMware Pulse

    This white paper will make it a bit easier as you evaluate different HCI solutions. Included is a discussion of 3 vital requirements any HCI must have to maximize its value. Download for more.

  • How to Choose a Reliable Modern Incident Management Solution

    Sponsored by: PagerDuty

    Incident resolution is a critical responsibility of IT teams – after all, it's estimated that downtimes cost businesses an average of $7,900 a minute. Inside, find the evaluation criteria you need to decide on an incident management platform of best fit for your organization.

  • The Only Advanced Salesforce Integrations Book You'll Ever Need

    Sponsored by: Workato

    In this e-book, find out why you need a platform that helps you innovate faster than ever to create value for your business and new experiences for your customers. Continue reading to explore a broad overview of the most popular Salesforce integration scenarios in accounting, project management, customer support, and marketing.

  • Benchmarking Operational Maturity for Your Digital Business

    Sponsored by: PagerDuty

    Open up this report to explore a new operational maturity model from PagerDuty. You'll find out how your organization compares to its peers based on five areas of focus: customers, culture, processes, knowledge, and technology.

  • What's Next for Hyper-converged Infrastructure?

    Sponsored by: VMware Pulse

    Read this white paper to find out how HCI applies to these new use cases, which include multi-cloud and edge computing. Read on to learn why these cases will continue to benefit from HCI in 2019 and beyond.

  • The Transformation Imperative for Small and Midsize Firms

    Sponsored by: MicroChannel

    Inside, take a peek at how small and midsize enterprises are addressing digital transformation – whether as a leg-up on competitors or as a means of survival. Based on cross-industry survey data, you'll also get a glimpse at the technology investments fueling this movement.

  • A Service Provider's Guide to IT Service Management Solutions

    Sponsored by: Micro Focus

    This service provider's guide to ITSM is designed to present providers with an understanding of current customer expectations, the issues that should be foremost in mind when assessing potential ITSM solutions, and 5 criteria for selecting the right ITSM. Access your copy here.

  • CW Nordics ezine November 2018

    Sponsored by: ComputerWeekly.com

    Given the controversy surrounding some recent elections and fears of interference by foreign actors, it is hardly surprising that the Swedish government is seeking support from the IT sector as it attempts to guarantee elections remain trustworthy.

  • Define Your Services for Fast and Accurate Service Delivery

    Sponsored by: ServiceNow

    How would you rate your IT services solution in terms of speed, consistency, and accuracy? Open this whitepaper to learn how to empower your service desk customers to take matters into their own hands.

  • The State of Digital Transformation in UK's Public Sector

    Sponsored by: UKFast

    In this white paper, learn about the current state of public sector technology in the UK – and the subsequent disconnect reflected in rising citizen expectations.

  • A Practical Approach to ITIL Adoption

    Sponsored by: ServiceNow

    Many of your peers are already reaping the benefits of ITIL adoption, but if you plan on following suit there are a number of common mistakes you should try to avoid. Read this whitepaper to learn the biggest ITIL pitfalls and how to avoid them.

  • Preparing for Your Migration to the Cloud

    Sponsored by: LogicMonitor

    In this 56-page guide, learn the ins-and-outs of cloud migration, from the planning phase to completion. Reading on, you'll also find a tried-and-true 7-step migration outline built to help your business with its own migration journey.

  • Case Study: Virtual Instruments Empowers Peak Performance for the Plex Manufacturing Cloud

    Sponsored by: Virtual Instruments

    Access this case study to learn about an app-centric infrastructure performance management tool for real-time monitoring, data collection, and analysis of infrastructure and storage I/O performance.

  • Buyer's Guide to Professional Services Automation Platforms

    Sponsored by: Datto, Inc.

    This PSA buyer's e-book is designed to help you identify the essential features to look for in a potential PSA platform. Read the e-book to view these features, as well as a handy checklist on the last page for product comparison purposes.

  • Case Study: Redefining the Rail Experience via ITSM

    Sponsored by: ServiceNow

    In this case study, find out how Virgin Trains kept their transformation goals on track – and on time – through a comprehensive business roadmap that began with IT service management.

  • Simplifying Remote Monitoring and Management for MSPs

    Sponsored by: Datto, Inc.

    Choosing an RMM tool will depend entirely on your specific business needs and which options best integrate with other tools you use. Download this e-book for the two main RMM category types broken down, as well as instructive guidance on getting started with RMM and selecting a tool that fits your needs.

  • Infographic: 10 Culture hacks for CIOs driving organisational change

    Sponsored by: ComputerWeekly.com

    In this infographic, we outline ten extremely simple culture hacks CIOs can use to drive organisational change and improve business outcomes. These tips were provided by Kristin Moyer, vice president and analyst at Gartner at the Gartner Symposium 2018.

  • Artificial Intelligence and Machine Learning in IT

    Sponsored by: Densify

    In this multifaceted report on IT industry best practices, find out how organizations can make the most from AI and machine learning within their enterprise – from IT operations to DevOps.

  • 10 Multi-Cloud Best Practices

    Sponsored by: IBM

    To help you better understand how to thrive in a multi-cloud world, read through 10 of the most common pain points associated with multi-cloud management – and how to overcome them.

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