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IT Management Research

  • 2019 Planning: Understanding Your Top Prospect Needs

    Sponsored by: Kaseya

    This e-book provides insight into how to increase your revenue by capitalizing on the needs of midmarket IT customers. Continue reading to find out the top 3 most demanded service offerings and the keys to understanding midmarket IT.

  • IT Service Excellence: How to Exceed Customer Expectations and Ensure Retention

    Sponsored by: ConnectWise

    This 105-page e-book serves as your go-to resource on the fundamentals of IT service delivery, featuring a blueprint for successfully managing and delivering services to your customers. Download the full e-book here.

  • Eliminate Business Service Outages by Moving to Service Aware IT Operations

    Sponsored by: ServiceNow

    In this guide, find out how combining IT operations management (ITOM) and IT service management (ITSM) models can break down heavy operational siloes, giving IT teams more clarity into operations, infrastructure, and ultimately, their business impact.

  • Driving Digital Transformation and Business Value with ServiceNow

    Sponsored by: ServiceNow

    Click inside to explore the findings of a Forrester Consulting Total Economic Impact survey, designed to examine the business benefits of deploying ServiceNow's Now Platform – and the platform's ultimate impact on larger digital transformation initiatives.

  • Jumpstart Your Digital Transformation with Unified IT

    Sponsored by: Kaseya

    Learn what a true unified IT platform looks like – rolling traditionally disconnected components like automation, security, networking, service desks, and more into a single streamlined suite of management tools.

  • It's Time for a Shift to Hybrid Cloud Infrastructure

    Sponsored by: NetApp

    This custom article discusses the progression of HCI and offers an exclusive look at how and why more "traditional" HCI is evolving to a hybrid cloud infrastructure to service these multi-cloud demands. View it here.

  • Best Practices for Service Management: 5 Ways to Increase Client Satisfaction and Profits

    Sponsored by: ConnectWise

    Download this e-book for 5 methods of improving service management to increase client satisfaction and a discussion on the benefits of using a professional services automation (PSA) solution with remote monitoring and management.

  • Flying High in a Hybrid Cloud World

    Sponsored by: ShoreGroup

    IT research firm Gartner predicts that multi-cloud and hybrid cloud strategies will become standard practices in most enterprises – but that's not to say these strategies are without challenges. Open up this detailed blog post to learn the essential steps enterprises should be following to ensure successful multi-cloud and hybrid cloud deployments

  • Benchmarking Operational Maturity for Your Digital Business

    Sponsored by: PagerDuty

    Today, just minutes of downtime can mean thousands or even millions of dollars lost, and customers who will quickly turn elsewhere. Inside, learn how to start shifting your company's traditional ITSM model towards a more agile, DevOps inspired support strategy – and steer away from the harsh realities of unplanned downtimes.

  • Improve Business Agility Through Platform Consolidation

    Sponsored by: ServiceNow

    Flip through the findings of a Forrester survey that canvassed over 360 IT decision makers to learn how they're consolidating existing IT and application development platforms to further greater digital transformation objectives.

  • Populate and Maintain your CMDB with ServiceNow Discovery

    Sponsored by: ServiceNow

    Inside this CMDB playbook, learn how to set up your ServiceNow Discovery environment in a way that keeps your current configuration management list up-to-date and reliable.

  • 4 Methods of Downtime Prevention

    Sponsored by: PagerDuty

    Discover four industry best practices you can implement to prevent downtime in your systems, decrease the overall amount of downtime that impacts your customers, and begin to take proactive measures to prevent downtime, instead of simply reacting to outages as they come.

  • Why Integration Predicates Transformation

    Sponsored by: Hitachi Vantara Corporation

    Inside this E-Guide, find out how transformation-savvy organizations are using integration software to keep their cloud and application environments in sync with existing infrastructure – and vice versa.

  • IT Transformation: The Precursor to Digital Business

    Sponsored by: Hitachi Vantara Corporation

    Inside this E-Guide, hear from Gregory Murray, research director at Gartner, to find out why tactical IT transformation is a necessary precursor to true digital business transformation success – and how your enterprise can follow suit.

  • Three Approaches to IT Modernization

    Sponsored by: Rocket Software

    Download this guide to learn about three of the most popular IT modernization approaches organizations similar to your own are utilizing to play catch up – and find out what factors are driving them.

  • Find IT Problems Before They Find You

    Sponsored by: ConnectWise

    Inside this tip-filled guide, learn why selecting the right system and infrastructure monitoring tools can give IT departments the secret weapons they need to perfect support services.

  • Automation 101: An Introduction to the Future

    Sponsored by: ConnectWise

    Inside this eBook, read through a collection of tips and best practices for successfully incorporating automation into your own IT department.

  • Pricing IT Services: A Complete E-book

    Sponsored by: ConnectWise

    In this e-book, you'll learn how to calculate your full hourly overhead in 3 steps–so you can set the right price for your IT services. View it here to get started.

  • The KPIs Top MSPs Rely on and How to Use Them in Your Business

    Sponsored by: ConnectWise

    Download this e-book for an overview of some of the most important KPIs used by top MSPs. It focuses on two major areas—finance and service—to help you better understand how to use KPIs as an essential tool for building a more sustainable business.

  • How To Grow IT Efficiency With ITOM

    Sponsored by: ConnectWise

    Inside this guide, learn more about what makes an ITOM strategy ideal for increased IT and business agility, and find out why a unified service desk experience is essential for modern business success.

  • Taking IT to the Next Level

    Sponsored by: Splunk

    Digitization is changing the way all of us do business, and now is the time to act by exploring new priorities for your IT team. Read this whitepaper to learn how DevOps and container management can bring your organization into the age of digitization.

  • Evolving to Hybrid Cloud for a Digital-First Business

    Sponsored by: Intel

    Jump into this article to learn about the critical business use cases of hybrid cloud, including heightened IT service delivery, streamlined development workflows, and more.

  • Is Your IT Ready to Compete in the Digital Age?

    Sponsored by: Intel

    Inside this article, read through takeaways from industry experts to find out what IT leaders can do to steel their organization against digital disruptors – or become the disruptor themselves.

  • Rethinking the Data Centre with Intel Optane Technology

    Sponsored by: Intel

    In this article, learn what it takes to gear-up IT architectures to take the agility requirements of digital transformation head-on – including real-time data analytics, high-performance storage technology, and more.

  • Ingram Micro Cloud Azure Accelerate

    Sponsored by: Ingram Micro

    This paper explains how the Azure Accelerate Program, a loyalty program designed to deliver exclusive services, promotions, and offerings for partners, can help partners throughout their IaaS lifecycle.

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