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IT Management Research

  • How an incident management tool keeps IT efficient

    Sponsored by: xMatters, Inc.

    When credit bureau Experian first rolled out xMatters deployments, the IT landscape was a far cry from what it is today. Keep reading to find out how xMatters continues to drive IT efficiency despite major industry shifts like DevOps and site reliability engineering, based on firsthand experience from Experian.

  • Intelligent Automation: A Buyer's Guide

    Sponsored by: Appian

    Find out how to craft an "intelligent automation" strategy that can guarantee successful automation rollouts for your organization, factoring in existing legacy technology interactions, integration considerations, and even future artificial intelligence opportunities.

  • Top 5 Ways HR and IT Can Partner on Delivering Great Employee Experiences

    Sponsored by: ServiceNow

    Download this white paper to uncover5 ways to partner across HR and IT to foster a transformative mindset and deliver great experiences, benefitting an entire organization.

  • Case Studies of HR & IT Partnering to Transform the Employee Service Experience

    Sponsored by: ServiceNow

    Download this white paper to learn about the transformative mindset that requires HR and IT to partner closely to deliver experiences that enhance the digital, human, and physical employee journey.

  • 5 Reasons to Make Virtual Support Agent Adoption a Priority

    Sponsored by: Serviceaide

    Inside, find a list of five reasons to consider a virtual support agent, including improved service user experiences, increased automation opportunities, and more.

  • AIOps Takes the Lead on Root Cause Analysis

    Sponsored by: ServiceNow

    Of all the recent developments in the IT operations sphere, automated root cause analysis is one that has many enterprises salivating. But despite the obvious interest around AIOps, many IT monitoring vendors are hesitant about jumping on the bandwagon. Keep reading to hear what you could stand to gain from AIOps.

  • Service Health with AIOps from ServiceNow

    Sponsored by: ServiceNow

    Find out how machine learning and artificial intelligence tools can offer an alternative to traditional event management processes that can leave your systems vulnerable to outages.

  • CW Benelux - May-July 2019: A new vision for hackers

    Sponsored by: ComputerWeekly.com

    With canal bridges, healthcare products, bicycles, ship components, buildings and even prosthetic body parts already in the scope of 3D printing, it's facinating to imagine how far the technology can go. Printing spaceships is no longer a fantasy. Read the issue now.

  • The Rise of AIOps, Explained

    Sponsored by: ServiceNow

    AIOps tools use AI to monitor and manage environments under the direction of the operations team – but what impact does this have on IT's value to the greater business? Continue reading to uncover more .

  • Not Everyone Needs a Cadillac

    Sponsored by: Serviceaide

    New technology has introduced options for IT teams struggling with increasing ticket volumes. The tricky part is discerning which choice is the best for your IT team in particular. Jump into this white paper to learn how to identify the good IT service management tools from the bad relative to your organization's needs.

  • Looking To IT to Empower Your Business? Here Are 6 Critical Factors You Must Consider

    Sponsored by: Veeam Software

    Investigate six decision criteria that should be factored into every proposed technology investment – criteria that not only represent areas of common ground between both IT teams and greater business objectives, but lead to more sustainable and scalable technology decisions in the long run.

  • Top Five Data Center Trends to Watch in 2019

    Sponsored by: ServiceNow

    Recent data center trends have been centered on finding ways to reduce complexity through technology like automation and artificial intelligence. Inside, get a glimpse at some of the data center trends to keep an eye on in 2019 – and how they're expected to impact data center operations.

  • What to Expect from AIOps in 2019

    Sponsored by: ServiceNow

    Jump into this E-Guide to learn how AIOps – the collective term for AI-infused IT automation technology – can impact IT operations from the ground up, and what developments to look over the course of 2019.

  • How to Provide Customers with Better Help Desk Experiences with Luma, the Virtual Agent

    Sponsored by: Serviceaide

    Inside, learn why support teams have an opportunity to transform their service desks using virtual agents, and how machine-driven support and human-based conversations can help provide better CX.

  • Stop Doing Things the Same Way and Expecting a Different Outcome -Improving Self-Service Adoption Requires a Rethink

    Sponsored by: Serviceaide

    In this article, find out how virtual service agents can (quite literally) provide a more intuitive approach to IT self-service – ultimately reducing hands-on time required by actual IT team members and offloading support responsibilities onto AI.

  • Real Use Cases for IT Service Management Virtual Agents

    Sponsored by: Serviceaide

    While a sales-oriented chatbot has obvious use cases as a customer-facing tool, how does a virtual support agent align with IT service workflows? And perhaps more importantly, how does it alleviate ITSM congestion? Explore a collection of real-world use cases for ITSM virtual support agents to find out.

  • The Perfect Partnership: Boosting Human IT Support with Virtual Agents

    Sponsored by: Serviceaide

    Learn how IT support teams stand to gain from artificial intelligence and automation technologies – and how a virtual support agent can impact IT workflows for the better.

  • Eight Essential Skills Your Technical Team Should Possess

    Sponsored by: SkillSoft Corporation

    Worker knowledge and technical proficiencies are a key component of the traditional IT department's value proposition. But as technology continues to advance at break-neck speeds, gaps in employee skillsets are unavoidable. Learn how embedding eight essential skills within your IT team can keep your department up-to-date and invaluable.

  • Tackling Virtualization Complexity with AIOps

    Sponsored by: ServiceNow

    AIOps use cases continue to expand to all facets of IT responsibility, including the data center. But could AI be the key to deciphering the complexity of heavily virtualized data centers? Read further into this E-Guide to find out.

  • Transforming the IT Value Chain

    Sponsored by: ServiceNow

    A single IT platform—powered by a unified data model, shared intelligence, best practice workflows, platform‑level AI capabilities, and a common look and feel—is the key to create an IT organization that can move fast, innovate, drive productivity, and deliver the consumer‑like experiences. Read this ebook to learn how.

  • ITIL and ITSM: How IT is becoming more service-oriented

    Sponsored by: ComputerWeekly.com

    In this e-guide, we shine the light on the state of IT service management (ITSM) and the framework upon which it is effectively built, the IT Infrastructure Library (ITIL). We explore how ITSM is being changed by machine learning, how it can be used in the cloud and the datacentre, and the role ITIL could play in digital business transformation.

  • AIOps in the Real World

    Sponsored by: ServiceNow

    Since the introduction of AIOps platforms, IT professionals have been drooling over their promised capabilities, especially when it comes to root cause analysis. Thanks to early adopters, we can find out how these platforms work firsthand. Jump inside this E-Guide to learn more.

  • How to Prepare IT Service Management for Next Generation Technology

    Sponsored by: Serviceaide

    There's a lot of AI-infused, automation-heavy IT service tools available on today's market – but choosing practically is key. Find step-by-step outlines for planning artificial intelligence and automation strategies that not only give your IT teams the tools to succeed, but is sustainable well into the future.

  • Get Better, Faster, Cheaper IT Service Through AI Capabilities

    Sponsored by: ServiceNow

    It's time to move IT beyond the traditional "better, faster, cheaper — pick any two" conundrum. With the help of AI, virtual agents, and machine learning, organizations can tap into these technological innovations to improve operations across all three variables. Read this ebook to learn how.

  • IT Strategy is Dead... so What's Next?

    Sponsored by: ServiceNow

    IT leaders have an opportunity to become essential partners in the success of their organizations by developing an IT strategy that integrates with business strategy. Read this ebook to learn why an integrated strategy is critical for the future of your organization.

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