Customer Service Best Practices Research
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E-Book: How to Lose Customers in Five Easy Steps
Sponsored by: SASThis paper presents the five most common practices that result in losing the customer and how to avoid those pitfalls. You'll also learn how smarter customer interactions and more customer-centric measures can help you deepen and grow relationships with your most valuable customers.
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The Best of Both Worlds: How to Effectively Leverage Social Media Relationships with Real-Time Collaboration Tools
Sponsored by: Citrix OnlineThis eBook explores how organizations can connect and nurture relationships with prospects and customers by effectively leveraging social media and real-time collaboration tools.
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Streamlining Processes of the Solution Provider
Sponsored by: SAP America, Inc.Take a look at the concept of a solution-centric business model, where companies provide a combination of products and services designed to meet specific customer needs. Explore best practices that include properly balancing products and services, and aligning activities across sales, service, and marketing.
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Infor CRM Interaction Advisor
Sponsored by: Infor CRMWatch this product demo to learn how Infor CRM Interaction Advisor will fuel organic growth by driving lifetime customer loyalty and increase value at every customer touch point without replacing any existing systems.
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The Performance Manager: Turning Information Into Higher Business Performance
Sponsored by: IBMDownload this white paper for an extensive summary of The Performance Manager, Proven Strategies for Turning Information into Higher Business Performance, a book that examines the partnership between decision-makers and the people who provide them with information to drive better decisions.
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Service Desk Consolidation Cuts Costs and Increases Service Quality
Sponsored by: BMC Software, Inc.The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits.
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Video Whitepaper: Seven Tips for Profiting from Lean Times with CRM
Sponsored by: Oracle CorporationThe best time to streamline and turbo-charge the sales process is when competitors are looking the other way. That's why now is a good time to make the shift to a CRM solution that can catapult your organization into the next round of growth.
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Connect and Empower Mobile Salespeople
Sponsored by: Oracle CorporationRead this white paper to learn how a lightweight mobile CRM application - more task - than system-focused - can actually provide useful information and encourage salespeople to utilize it.
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Maximizing CRM Effectiveness During Lean Times
Sponsored by: Oracle CorporationWhen the economy turns around, as it will, how will your organization be poised to take advantage of the next expansion? Read the latest white paper written by Steve Diamond, Sr. Director, Product Marketing at Oracle, to learn six areas your organization can focus on to improve business results.
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Enhancing the Customer Experience with Loyalty Management
Sponsored by: SAP America, Inc.By implementing loyalty programs that are integrated across sales, service, and marketing - across all channels of interaction - a firm can greatly enhance the customer experience, increase customer retention, and foster development of a community of people who serve as advocates for the business.
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Social CRM Comes of Age
Sponsored by: Oracle CorporationWeb 2.0. Collaborative computing. Social media. And now Social CRM. These terms are used interchangeably, and often, to describe the massive transformation taking place across organizations today. What strategies and tools do the newest CRM solutions provide to leverage this new reality? Read this white paper to learn more about Social CRM.
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Dell CompleteCare Accidental Damage Service
Sponsored by: DellEMC and IntelĀ®Dell offers CompleteCare Accidental Damage Service -- a repair and replacement solution for select systems and peripherals that covers select accidental damage not covered by your Limited Warranty.
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Are You Providing Your Customers with the Satisfying Experience That will Keep Them Coming Back?
Sponsored by: Cisco Systems, Inc.In today's tough economic times, businesses face a daunting challenge: do everything possible to attract and retain customers. This paper examines eight strategies for creating a relationship with your customers that will keep them coming back.
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Increased Productivity, Decreased Cost, Happier Employees: First American Meets Its Goals with TechExcel HelpDesk
Sponsored by: TechExcelTechExcel's HelpDesk application is unique in the industry, offering a combination of intuitive interfaces, sustainable performance, and total customizability for a reasonable price.
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Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch
Sponsored by: TeleformixCall recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO provides the vehicle for this.
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Oracle Vertical CRM Applications: Realizing Business Benefit Through Industry Best Practices
Sponsored by: Oracle CorporationThis IDC white paper explores the benefits of employing a vertical CRM application based on industry best practices. Learn challenges, opportunities and benefits of vertical applications as well as advice for industry-specific solutions.
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Six Steps for Successfully Buying Customer and Service Management Software
Sponsored by: High 5 SoftwareCustomer and Service Management Software (CSMS) provides a unified solution to manage all business aspects of a service business.
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Why Advocacy Matters to Grocers: Surveyed Consumers Give Retailers Food for Thought
Sponsored by: IBMGrocers can pursue customer-focused initiatives and investments with greater precision and success by concentrating on customer advocacy. This paper discusses the attitudes and behaviors that can do improve the level of advocacy among customers.
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Listen and Learn - Improving Operations by Utilizing Customer Feedback
Sponsored by: Mindshare TechnologiesOrganizations can obtain and analyze feedback from a department, region, branch, or most importantly, an individual employee.
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But, Will Customer Measurement Improve Our Profits?
Sponsored by: Mindshare TechnologiesThe purpose of this paper is to outline the basics of the correlation between loyalty and profits and to present the case for continuous customer and employee feedback.
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Automating Your Call Center Feedback
Sponsored by: Mindshare TechnologiesThe most successful contact centers are turning to leading-edge automated feedback solutions and developing processes to incorporate feedback into daily operations.
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When Opportunity Knocks: The Inbound Route to Revenue Growth
Sponsored by: Infosys Technologies LimitedRead this paper to learn how the inbound channel increases satisfaction and realizes value.
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Taking the CRM Call: Should You Roll Out Enterprise CRM?
Sponsored by: Infosys Technologies LimitedImplementing a CRM solution can be difficult for organizations that have multiple business units. Read this paper to learn how your organization can benefit from a CRM strategy that provides an understanding and guidelines for reaching long term goals.