CRM Services Research
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Pros and cons of WFM in the call center
Sponsored by: Infor WFM WorkbrainThe market for workforce management (WFM) software in the contact center saw double-digit growth last year, but the technology still needs work, according to experts. In this e-guide you’ll explore the pros and cons of WFM.
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Guide to Successful IT Business Services
Sponsored by: Hewlett Packard EnterpriseIndustry leaders share their experiences turning IT business service ideas into effective moneymakers that also strengthen customer relationships.
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JBoss Enterprise Middleware, by Red Hat: Technical Support Services Leader
Sponsored by: Red HatThis white paper discusses the features of JBoss Enterprise Middleware and highlights technical and customer support as the key characteristic that sets this middleware apart from the competition.
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Starz Entertainment Joins AT&T Mobile Barcode Charter Program as First TV/Network Member
Sponsored by: AT&T CorpThis white paper examines a new mobile barcode solution for consumer engagement, which is helping to connect the offline world with the online world.
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Microsoft Dynamics CRM Trial Page
Sponsored by: MicrosoftMicrosoft Dynamics CRM helps increase productivity and create a connected organization that is equipped to please your customers. The result is a compelling and engaging experience for customers that sets your business apart.
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A contact center manager's guide to integrating self-service
Sponsored by: inContactDo you feel pressured to provide great service while keeping costs down in your contact center? Self-service technology enables customers to resolve their own service questions without depleting agent resources. But deploying self-service technology raises many questions. Learn best practices and tap into expert advice with this eBook.
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Commerce Anywhere: A Business and Technology Strategy to Maximize Cross-Channel Commerce Growth
Sponsored by: Oracle CorporationE-commerce has gone from fringe to foundation. Now, businesses must tailor their customer serivce approach to the more complex "anytime, anywhere" customer with mobile device in hand. This white paper from Oracle details the "commerce anywhere" approach.
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Deliver Extraordinary Customer Experience
Sponsored by: Oracle CorporationOrganizations need to differentiate themselves by providing personalized and rewarding service that leverages the unique value of all customer touch points. If done well, a company can transform customer service into a competitive advantage, and use it to turn a buyer into a customer for life. Read on to learn more.
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15-Minute Guide to Increasing Customer Loyalty: An Introduction to Enterprise Feedback Management (EFM)
Sponsored by: MarketTools, Inc.What is the relationship between a loyal customer and a profitable enterprise and what role can feedback play in improving loyalty? Organizations with fiercely loyal customers take the time to listen to feedback and integrate it into decision making. EFM solutions provide the tools needed help businesses transform feedback into business results.
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A Marketing Pilot for FTTH Network Rollout
Sponsored by: ECI TelecomOperators who invest in marketing pilots before making a significant network change are better able to plan the service packages and define the target audience. This white paper presents ECI Telecom’s proposed approach to marketing pilots, their possible components, and expected results.
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Presentation Transcript: Developing for the Future - The New Trend for Hosted VXML
Sponsored by: West InteractiveBy taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML.
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Insurance: Converging Customers, Cost Management and Compliance
Sponsored by: Kofax, Inc.Through a case study with Pan-American, this white paper examines how insurers can generate measurable progress toward these goals by treating document driven business process automation as a strategic initiative at the C-level.
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Infor CRM Epiphany for Insurance
Sponsored by: Infor CRMThe market-leading Infor CRM Epiphany suite was designed with the needs of today's insurance companies in mind. It delivers what you need to execute a customer retention and growth strategy by delivering a single view of customer interactions across business.
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Infor CRM Epiphany for Hospitality
Sponsored by: Infor CRMInfor CRM Epiphany for Hospitality provides the integrated marketing, customer service, and analytics capabilities hotels, casinos, and other hospitality companies need to deliver exceptional service at every touch point.
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Infor CRM Interaction Advisor
Sponsored by: Infor CRMWatch this product demo to learn how Infor CRM Interaction Advisor will fuel organic growth by driving lifetime customer loyalty and increase value at every customer touch point without replacing any existing systems.
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eBook: Evaluating CRM: From SaaS to software, choosing the right CRM deployment style
Sponsored by: AplicorIn this eBook, find out how on-demand and SaaS CRM is altering the CRM software landscape. Learn how both on-demand and on-premise CRM have evolved in recent years and how industry trends are playing into the decision-making process at many organizations.
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Taking the CRM Call: Should You Roll Out Enterprise CRM?
Sponsored by: Infosys Technologies LimitedImplementing a CRM solution can be difficult for organizations that have multiple business units. Read this paper to learn how your organization can benefit from a CRM strategy that provides an understanding and guidelines for reaching long term goals.
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When Opportunity Knocks: The Inbound Route to Revenue Growth
Sponsored by: Infosys Technologies LimitedRead this paper to learn how the inbound channel increases satisfaction and realizes value.
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Achieving Advantage with Operational Customer Data Integration and Management
Sponsored by: IBM Software GroupThis white paper provides details on why WebSphere Customer Center provides the strategic architecture that companies need to solve their enterprise customer management issues and realize the full benefit of their investments in CRM.
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Salesforce.com: Success on Demand
Sponsored by: Salesforce.comThe proven leader in on-demand customer relationship management (CRM), salesforce.com makes businesses more successful.