CRM Services Research
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Cactus Uses Map to Think Local and Grow Jackson Hole Revenue
Sponsored by: SysomosThis brief case study considers how one winter vacation destination was able to leverage smart marketing software to become a year-long resort. Access now for a look into the tools they used, the successes they saw, and how they were able to bolster their revenues.
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Forbes Insights — Customers for Life: Technology Strategies for Attracting and Keeping Customers
Sponsored by: SitecoreIn this in-depth white paper, learn how to choose the best CMS for customer experience management. Understand this entity from the perspective of the marketer and developer.
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Speech-to-Text Analytics Reveals New Insights Into Consumer Behavior
Sponsored by: IBMThis white paper describes how Telerx, a global contact center outsourcing provider, embrace the methods that modern consumers are utilizing to share their opinions and turned raw data into valuable insight for their clients.
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Tangerine Case Study: A Growing Bank's Fruitful New Approach to Data Helps It Lead in Online Banking
Sponsored by: MicrosoftThis brief case study discusses the analytics system Tangerine Bank implemented to pull actionable insights from customer feedback regarding online banking. Access now to see how this financial institution secured their footing and profitably navigated a brand change.
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Top 10 reasons to Choose Infor CRM
Sponsored by: InforThis brief whitepaper shines light on one CRM infrastructure platform, and the 10 benefits your business could enjoy from a system like this. Access now to see what competitive CRM advantages can help your company's growth.
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3 Keys to a 5-Star Mobile User Experience
Sponsored by: Hewlett Packard EnterpriseAccess this brief resource to find fast facts about the mobile user experience, and find out why the user experience should be at the top of every enterprise's list. View now to discover how your mobile experience may be handicapping your business and damaging your brand presence.
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5 Best Practice Steps for B2B and B2C Convergence
Sponsored by: IBMAccess this Aberdeen research report to find out how customer requirements and cross-channel logistics flow, grow, and coverage – and what that means for your supply chain strategy.
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Improve Performance and Customer Service with Speedy Flash Storage
Sponsored by: IBMCRM and customer service are prime factors for businesses, so having perfect wireless and wireline communications is a must. This exclusive resource highlights a CRM solution that was able to deliver rock-solid service.
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Hexaware Technologies - IT Services Firm Tackles Global CRM Project, Succeeds with Expert Developer Support
Sponsored by: Microsoft IndiaThis case study explains how one organization was able to ensure the proper development and implementation of their global CRM solution based on Microsoft Dynamics CRM by leveraging expert developer support.
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Making Connections with a Social Business Expert
Sponsored by: IBMLearn how IBM Connections can help your organization improve its social business strategy by adding capabilities end users are familiar with into everyday processes.
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3-2-1 Contact: The Call Center in a Multichannel World
Sponsored by: TechTarget Customer ExperienceIn this e-book, discover how new technologies are making agents' lives easier. Learn how mobile apps are changing how agents interact with customers – and how some companies are integrating mobile CRM with the contact center. Plus, find out about the pitfalls companies can encounter when the contact center is on social media and how to avoid them.
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Measuring, Monitoring, and Improving Customer Experience
Sponsored by: IBMIn this SearchCRM.com expert e-guide, find insights from leading organizations and industry authorities to help you address the challenges of monitoring and measuring your CEM strategy. Also inside, find 10 steps for improving your customer experiences.
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Best Practices in Customer Experience Management
Sponsored by: IBMIn this e-guide from the experts at SearchCRM.com, find out why social media has become a powerful tool for customer experience management (CEM), and discover what you can do to drive social media success.
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Digital CRM and the Customer Experience
Sponsored by: IBMThis expert e-guide describes why digital technologies are proving to be the "next big thing" in the world of CRM, and explores the strategies that small businesses are using to stay competitive in e-commerce.
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Engaging Customers: New Lessons Around Customer Behavior
Sponsored by: IBMThis expert e-guide lays out five CEM lessons learned from AMC's hit TV show Breaking Bad that can help you cook up better customer experiences. Also inside, find a case study that describes the success that doughnut store Krispy Kreme found with the right mobile engagement strategy.
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Contact Center Metrics for Customer Experience Success
Sponsored by: Desk.com (A Salesforce Company)In this SearchCRM.com expert e-guide, get an inside look at common practices for measuring contact center and organizational performance, and learn how you can transform metrics into a world-class customer experience.
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Close the Omni-channel Customer Experience Gap
Sponsored by: IBMIf your customers cannot move smoothly across all channels, their experiences will suffer. Access this guide to learn how you can close the omni-channel customer experience gap and bring online visibility to your contact center.
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Choosing the Perfect Customer Support App
Sponsored by: Desk.com (A Salesforce Company)This guide counts down four easy steps to help you cut through the market for customer support applications and identify the tool that meets your business needs.
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How TCO Benefits Make Cloud Computing a No-Brainer for Many SMBs and Mid-Market Enterprises
Sponsored by: NetSuiteThis resource analyzes the economic benefits of cloud computing in the ERP and CRM space, and details how embracing the cloud can be a competitive differentiator for SMBs.
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HP helps United Airlines consolidate their IT infrastructure
Sponsored by: Hewlett-Packard EnterpriseThis brief video case study examines how United Airlines was able to consolidate its IT infrastructure and fuel customer experience success with the right service. Tune in to learn more now.
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Delivering omni-channel shopping
Sponsored by: Hewlett-Packard EnterpriseThis resource introduces a data management and analytics approach that gives you the power to harness customer information to improve experiences and meet constantly changing consumer expectations.
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Solution Spotlight: Measuring, Monitoring and Improving Customer Experience
Sponsored by: IBMIn this e-guide, our experts sit down with Forrester analyst Zach Hofer-Shall and other industry authorities as they explore how you can address the challenges of CEM. Also inside, find 10 tips for improving customer experiences.
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Billing as a Strategy for Building Customer Loyalty and Retention
Sponsored by: FusebillThis resource examines the importance of billing in subscription sales, and details how you can use billing to build customer loyalty and retention.
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Puzzling: Finding the Missing Pieces of your Customer Picture
Sponsored by: IBMIn this on-demand video, learn about the need for a complete customer view, and discover how the right big data and analytics tools can help you get there by giving you the power to predict customer behaviors, improve customer engagement, and more.
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The Mobile Engagement Market: Top Providers and Offerings
Sponsored by: Hewlett-Packard EnterpriseThis report from Forrester Research examines why and how mobility is becoming the foundation for customer engagement and offers key recommendations to help CIOs find mobile engagement success.