CRM Best Practices Research
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How Top Performing Organizations Embrace Web Content Management & Ecommerce Intergration
Sponsored by: e-Spirit AGAccess the following white paper to uncover the strategies and tools that the top performing organizations are using to effectively reach their consumer audience. Discover how to craft a powerful digital presence, integrate key tools, and more.
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Customer Strategies & Technologies Summit 2014
Sponsored by: GartnerView this brochure to learn about Gartner's 2014 Customer Strategies and Technologies Summit, taking place on April 28-29, 2014 in London, UK. Get a sneak preview of the schedule of events, including keynote speeches from Gartner VPs and solution provider sessions.
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E-Guide: Rethinking WCM for Effective Customer Experience Management
Sponsored by: Bridgeline DigitalAccess the following expert e-guide to uncover the 3 rules your WCM initiative needs to follow to help ensure an optimized web presence and successful overall CEM.
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Solution Spotlight: Measuring, Monitoring and Improving Customer Experience
Sponsored by: IBMIn this e-guide, our experts sit down with Forrester analyst Zach Hofer-Shall and other industry authorities as they explore how you can address the challenges of CEM. Also inside, find 10 tips for improving customer experiences.
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Three Ways Online Anonymity Hurts Businesses and Consumers
Sponsored by: GigyaWhile protecting one's online identity has traditionally been a huge concern for Internet users, consumers and businesses alike are realizing the value of a more open, connected social web. In this white paper, explore three ways that user anonymity can negatively impact ROI for businesses and customer experiences.
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Billing as a Strategy for Building Customer Loyalty and Retention
Sponsored by: FusebillThis resource examines the importance of billing in subscription sales, and details how you can use billing to build customer loyalty and retention.
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Puzzling: Finding the Missing Pieces of your Customer Picture
Sponsored by: IBMIn this on-demand video, learn about the need for a complete customer view, and discover how the right big data and analytics tools can help you get there by giving you the power to predict customer behaviors, improve customer engagement, and more.
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The Mobile Engagement Market: Top Providers and Offerings
Sponsored by: Hewlett-Packard EnterpriseThis report from Forrester Research examines why and how mobility is becoming the foundation for customer engagement and offers key recommendations to help CIOs find mobile engagement success.
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Create a Strong, Dynamic Customer Experience
Sponsored by: Hewlett-Packard EnterpriseThis resource explores the changing e-commerce landscape, and investigates how developing an omni-channel environment can help you create a strong, dynamic customer experience.
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Omnichannel Shoppers Trendagram
Sponsored by: Hewlett-Packard EnterpriseThis brief infographic takes a by-the-numbers look at omnichannel shopping trends, customer expectations, and the key opportunities that are emerging for retailers.
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Social Business, Collaboration Takes the Enterprise into Uncharted Waters
Sponsored by: TechTarget Business AnalyticsAccess this e-guide to find experts examine how social media has catalyzed better collaboration, more democratic business process management, and - with the right amount of planning and analysis - significant ROI.
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To Pump up Data Volume, Connect Customer Channels
Sponsored by: TechTarget Customer ExperienceIn this chapter of our e-book series Improving the Customer Experience Through Technology, CRM professionals explain what it takes to maintain a single view of a customer's history and contact information, how multichannel organizations keep all that data in order -- and how they keep it from falling into the wrong hands.
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Big data and analytics for a holistic customer journey
Sponsored by: IBMIn the modern business world, customer experience is everything. To re-align your customer-engagement initiatives around this new reality, you will need a clear roadmap for where to start and how to proceed. Access this white paper today for discussion and case studies on how you can use big data analytics to enhance experience.
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Elkay: Cloud Integration in Manufacturing
Sponsored by: IBMAccess the following webcast to gain a firsthand look at an integration solution that can effectively decrease implementation from months to hours.
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From Disney to dishwashers: Digital CRM to change customer experience
Sponsored by: TechTarget Customer ExperienceAccess this expert e-guide to uncover how CRM has changed the entire customer experience and how this kind of technology can truly benefit your organization.
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Delivering a Seamless Experience Across Every Channel
Sponsored by: IBMThis white paper reveals the results of a survey of over 500 e-commerce and e-business professionals, and provides key insights and best practices for improving customer experiences across all channels.
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Choose a Branding Agency: 5 Social Media Questions You Need to Ask
Sponsored by: Oracle CorporationThe following white paper details 5 key questions to ask when choosing a branding agency. Learn how to read the answers that they give you in order to make an accurate assessment on the agency at hand.
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How Satisfied Are Your Customers?
Sponsored by: IBMThis brief resource provides statistics and other insights that explain why it's more important than ever to provide excellent customer service and experiences. Read on to learn more.
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8 Steps to a Better Social Media Strategy
Sponsored by: Oracle CorporationThe following white paper discusses how to successfully create and implement a strategy to manage your social media mix and at the same time, create a fluid online communication outlet.
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IBM Watson Engagement Advisor
Sponsored by: IBMThe following white paper outlines the recent change in the consumer market and how to ensure that you are delivering the best customer service.
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IBM Marketing Performance Analytics
Sponsored by: IBMThe following white paper discloses a sure-fire way to track and analyse performance across an infinitely expanding number of channels and campaigns.
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Where have all my marketing investments gone?
Sponsored by: IBMThe following white paper addresses the severe pressures weighed out by the consumer market today. Inside, discover how marketing performance analytics can help marketers address and act upon the marketing pressures.
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Today's customer service starts with mobile, social consciousness
Sponsored by: TechTarget Business AnalyticsA company's social consciousness, or multichannel awareness, can help it improve customer relationships and the bottom line – in this issue of Business Information.
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6 Hidden Secrets to Offering Exceptional Customer Service
Sponsored by: Salesforce.comThe ability to provide exceptional customer service has quickly become a business differentiator. This resource counts down six secrets to customer service success – read on to learn more now.
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Go beyond the surface: User Experience Design At A Glance
Sponsored by: Hewlett Packard EnterpriseThis brief resource explains how User Experience Design services can deliver strategic business value by enabling your organization to increase sales and conversions, improve customer retention, build brand trust, and more.