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  • Customer Experience (Cx) Trends Customer Service Insights In The Genai Era

    Sponsored by: ServiceNow

    Discover in this e-book 5 revelations about today’s customer service experience that CX leaders need to prepare for in the GenAI era.

  • A Proactive Approach To Field Service 5 Priorities For Implementing Strong Service Foundations

    Sponsored by: ServiceNow

    This report explores transitioning from reactive to proactive field service model, highlighting 5 priorities. Read on to understand them and to see how ServiceNow enhances operations by connecting teams, streamlining tasks, and empowering customers with its platform and Field Service Management app.

  • Six Critical Capabilities of Saviynt’s Application Access Governance

    Sponsored by: Saviynt

    Moving to Zero Trust can improve security while enabling users with right-time, right-level access. The process requires moving from a mindset of implicit trust to the continuous re-evaluation of risk. Read this white paper to learn more about the three key aspects to a successful Zero Trust adoption.

  • AI-Powered Cloud-Hosted Voice Revolutionising Employee Experiences

    Sponsored by: Zoom Video Communications

    Cloud-hosted voice powered by AI can transform employee experiences by enhancing collaboration, productivity, and compliance. This IDC InfoBrief explores how cloud voice can revolutionize the future of work. Read the full report to learn more.

  • Cloud Performance Report: 2022 Edition

    Sponsored by: Cisco ThousandEyes

    In order to understand the state of cloud performance, Cisco Thousand Eyes performed measurements through vantage points connected to Tier 2, Tier 3, as well as cloud backbone networks. This report provides an analysis of the performance and connectivity architectures of the top 3 public cloud providers. Read on to learn more.

  • Built-in AI Assistance Streamlines Visibility and Improves Threat Response in Fortinet FortiAnalyzer

    Sponsored by: Fortinet, Inc.

    Fortinet's FortiAnalyzer provides AI-assisted security operations to help analysts detect and respond to advanced threats. It consolidates security data, automates threat detection and response, and offers built-in AI guidance to streamline investigations. Download this solution brief to learn more.

  • Maximizing Data Value in the Age of AI

    Sponsored by: Qlik

    This white paper explores how data products can help organizations maximize the value of their data and accelerate business outcomes while enhancing data trust and governance. Read on to learn how you can build effective data products and a federated data strategy to drive strategic business success.

  • Recommended Inventory for Data Center Scope 3 GHG Emissions Reporting

    Sponsored by: Schneider Electric

    In this paper, find out everything you need to know about Scope 3 emissions, and explore an inventory of 9 emissions source categories and their data center-specific subcategories for accounting and reporting.

  • Application Performance Management: Improving service availability

    Sponsored by: TechTarget ComputerWeekly.com

    If it can't be measured, it can't be managed. Telemetry on applications and IT infrastructure are key to keeping applications running optimally and reducing unplanned downtime. Beyond using telemetry data to respond to abnormal events, historical data analysis can reveal more systemic issues. In this e-guide we look at trends in APM.

  • From Alteryx to Dataiku: Streamlining Your Data Workflow eBook

    Sponsored by: Dataiku

    As the digital landscape continues to evolve, businesses are finding that traditional data platforms, while powerful, may not be sufficient to meet the growing demand for scalability, collaboration, and advanced analytics. Read this e-book now to learn how you can ensure that your data processing pipelines are primed for future success.

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