All Research Sponsored By:Zoom Video Communications
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Being Intentional About Hybrid Work
It takes intentionality to facilitate a hybrid-work strategy that supports employees as both workers and human beings. To explore guidance for developing and achieving such a strategy, browse this e-book by MIT Sloan Management Review.
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Zoom Video Communications Video 1
Almost six million users globally leverage Zoom Phone. “Why is that the case?” you may be wondering. To discover the benefits that Zoom Phone can deliver organizations, such as supporting their hybrid-work strategies, watch this webcast.
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Optimizing Collaboration Spend: Why Microsoft+Zoom Is the Better Option
52% of businesses surveyed by Metrigy reported that they will use a hybrid-work model. So, how can those businesses facilitate smooth collaboration among dispersed employees in a cost-effective way? For insights on optimizing collaboration spend, review this report.
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Zoom Video Communications Video 2
As they work to modernize their telephony strategy, many organizations have leveraged the Zoom Phone Admin Portal. To find out why, and to understand how the portal works, tune into this webcast featuring three experts from Zoom.
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When Leaders Struggle With Collaboration
While today’s workplace is more collaborative than ever, talented leaders may find such interaction unnatural. To work better with others, leaders must put old habits aside and embrace new perspectives. Read this digital article to learn what it takes to overcome struggles collaborating with peers and what skills are valuable.
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Lower Your UCaaS Spending by Leveraging Digital Workplace Tools
By 2027, according to Gartner’s research, 80% of businesses will use their existing collaboration platforms for enterprise telephony – compared to the 20% of organizations doing so in 2023. To investigate that major shift, and for insights on reducing UCaaS spending, dig into this Gartner report.
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The State Of The Service Desk, 2022
While most organizations have high satisfaction rates with their IT service desk, a recent survey showed that even with high-performing employees, there are still ongoing technical problems that even the help desk cannot fix. This is not a failure of the service desk, but a systemic devaluation of the EX. Read on to see why and how to fix it.
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How you can reimagine your contact centers & CX
Today, customer experiences (CX) mean everything. Poor CX can affect the way that customers perceive your brand, it can hurt your reputation, and it can keep them from coming back. So, how can you ensure that you stand out? Tune into this webinar to learn more.
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LIVE DEMO: Game-changing Zoom One tools you didn’t know existed
To learn how your organization can streamline communications with Zoom Team Chat, check out this demo.
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Speed, simplicity, and savings: a closer look at Zoom Phone and Zoom Team
During market volatility and uncertain times, organizations all look for ways to cut expenses and look for solutions that are not only cost effective, but also support critical business needs. With the right collaboration platform, your organization can do both. Watch this video to learn about a solution that can increase your ROI by over 250%.
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IT leaders: reduce cost while scaling to meet business demands with Zoom Team Chat
IT leaders often get stuck between needing to provide the best possible technical solutions, while also managing a tight budget. When it comes to communication and collaboration tools, there is a solution that allows you to do both. Watch this video to learn more about how you can put together a unified communication experience for your business.
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LIVE DEMO for telecom managers: experience the easy-to-manage Zoom Phone admin portal in action
Along with providing a comprehensive introduction to the Zoom platform, in this webcast Zoom leaders demonstrate how the Zoom Phone Admin Portal can benefit telecom managers.
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Using AI Across the Customer Journey
For insights about leveraging AI across the customer journey, tune into this webcast featuring speakers from Zoom, Forrester, Metrigy and more.
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Balancing Automation and Company Culture
To learn how your organization can balance automation and company culture, check out this webcast, which features insights from leaders from Zoom, Asurion, Mercer and more.
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Meet your superglue: How Zoom Team Chat streamlines communications and beats out competitors
To facilitate collaboration among their dispersed workers, many organizations adopted myriad communications platforms. Today, those same businesses are looking for ways to consolidate and streamline their communications. Tune into this webinar to hear from Zoom leaders about how Zoom Team Chat can help with that mission.
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So Your IT Budget is Shrinking, What Now
First put on the business map with its video conferencing software, Zoom has begun to expand into the collaboration space with Zoomtopia. Zoom Team Chat is one of its newest additions to the mix, streamlining group chats with file sharing, search, reactions and more. Watch this webinar to learn more about the exciting new platform.
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Conversation intelligence: A sales leader’s guide to revenue growth with AI
Sales live and die by the speed at which they operate, and data analysis can take time. Conversation intelligence uses AI to analyze recorded conversations, which can help you expedite the rate of analysis, and draw value from your data that you can readily implement into your sales process. Read on to learn more.
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PBX Done Better
Today, voice has become an easy-to-integrate, affordable, and high-quality engagement medium that requires no training and offers easy deployment and management. But why? How are organizations leveraging voice for business success? Browse this report to learn more.
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Make Digital Employee Experience The Centerpiece Of Your Digital Workplace Strategy
Today, hybrid work has become the norm for most organizations. This means that digital employee experience (DEX) is now more important than ever, and it’s critical for companies to meet their teams’ needs. However, due to legacy systems and poor strategies, many fail to do so. Access this report to learn more.
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Transforming Customer Experience: How Companies Drive Business Success When Integrating UC & Contact Center Platforms
Today, 65% of companies report that they plan to increase CX spending throughout 2023, and the majority of leaders say they’ve ranked “customer satisfaction” as their top priority, ahead of product/service quality, information security, and more. Access this report to hear more CX facts.
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Building Trust In A Hybrid World
Trusted businesses attract the loyal customers, talented staff and ideal partners needed to thrive in uncertainty. But that all starts with knowing what threatens trust and what fosters it, which this Forrester report explains in depth. Download to learn more.
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Master The Messy Middle Of Hybrid
Forrester interviewed 46 companies and 722 employees to understand the messy and ever-changing world of hybrid work. This report can help improve your organization’s anywhere-work strategy by diagnosing key challenges, offering proven solutions and giving you tangible tactics to implement.
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Survey: High Consumer Expectations for Customer Support
Get an in-depth look at what consumers want from customer support in a new survey that Zoom commissioned from Morning Consult. Learn what technology and support channels your customers prefer, and how your company can better meet their expectations to drive loyalty and growth.
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Magic Quadrant for Unified Communications as a Service, Worldwide
Zoom has been named as a Leader in the 2022 Gartner®️ Magic Quadrant™️ for UCaaS, Worldwide, for the Third Consecutive Time! Read the report to learn why they’re a Leader.
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Cloud Communications: Zoom Expands into the Market
In this expert guide, learn about new developments and products for some of the leading vendors in the UC market.