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IT Service Centers White Papers

  • Windows 10: How the client operating system is evolving

    Sponsored by: ComputerWeekly.com

    A discussion about strategies for Windows 10 really boils down to the organisation's desktop IT strategy. Windows PCs account for the bulk of the personal computing market and the Windows client remains the dominant target platform for developers of client-side applications. In this e-guide, we look at the evolution of desktop IT.

  • Project Brief: Inside Juniper's radical IT transformation

    Sponsored by: ComputerWeekly.com

    Western Australian aged care provider Juniper embarked on an aggressive strategy to completely transform its IT operations in just two years. This 1-page brief summarises how this overhaul has helped free up the resources needed to provide better quality of care for residents.

  • Windows 10: How the client operating system is evolving

    Sponsored by: ComputerWeekly.com

    A discussion about strategies for Windows 10 really boils down to the organisation's desktop IT strategy. Windows PCs account for the bulk of the personal computing market and the Windows client remains the dominant target platform for developers of client-side applications. In this e-guide, we look at the evolution of desktop IT.

  • Project Brief: Inside Juniper's radical IT transformation

    Sponsored by: ComputerWeekly.com

    Western Australian aged care provider Juniper embarked on an aggressive strategy to completely transform its IT operations in just two years. This 1-page brief summarises how this overhaul has helped free up the resources needed to provide better quality of care for residents.

  • Inside India: The world's IT powerhouse

    Sponsored by: ComputerWeekly.com

    The Covid-19 pandemic is turning out to be a big fork in the road for many companies. But what about the industry that keeps the lights on for them?

  • 10 AI and machine learning use cases in ITSM

    Sponsored by: ComputerWeekly.com

    AI-enabled ITSM, while still maturing, promises to greatly improve the speed and quality of IT service management. Here are 10 AI and machine learning use cases for ITSM

  • Why Your Chatbot Or Virtual Agent Is Your Trusted IT-Security Partner

    Sponsored by: Serviceaide

    Explore how a virtual agent can be an effective part of your IT team and security strategy in this white paper.

  • Quick Start Guide: How to Implement Luma, the Virtual Agent

    Sponsored by: Serviceaide

    Inside, learn why support teams have an opportunity to transform their service desks using virtual agents, and how machine-driven support and human-based conversations can help provide better CX.

  • 24x7 Customer Service Without Additional Headcount

    Sponsored by: Serviceaide

    Download this white paper to learn how the IT service desk demonstrates how the internal CX is influenced by the journey through interaction touchpoints, and why achieving this often requires a redesign of company culture, new technology, and modernized processes.

  • IT outsourcing in the digital age

    Sponsored by: ComputerWeekly.com

    In this e-guide, discover how cloud computing continues to change the IT outsourcing industry, how Indian staff are making up a larger proportion of the workforces at large western companies, and find out how IT is disrupting the legal firms that support the outsourcing industry.

  • Benelux Salary Survey 2016/2017

    Sponsored by: ComputerWeekly.com

    he Computer Weekly 2016-2017 salary survey, which questioned 190 IT and business professionals in Benelux, found that, as expected, senior IT managers command the highest salaries, with an average annual income of €128,180.

  • Focus: Enterprise digital transformation

    Sponsored by: ComputerWeekly.com

    In this e-guide we look at how businesses can stay on track through collaboration, innovation, listening to user needs and partnering with suppliers.

  • Bare Metal Clouds: The Pros and Cons of a Non-Virtualized Option

    Sponsored by: IBM

    This informative guide explores the pros and cons of a "bare metal cloud" – a cloud service that is not virtualized.

  • A Better Way to Manage Desktops: HP Workplace Management Services

    Sponsored by: Hewlett-Packard Enterprise

    Enterprises need to give employees a full, flexible and configurable managed desktop environment to meet diverse business requirements and user productivity needs. Find out how HP can help.

  • Your Guide to Improving IT Service Visibility

    Sponsored by: Pangea Systems

    This whitepaper details the importance of IT service visibility for providing the performance your users demand and justifying the value of your services.

  • ITSM: Connecting Service Desk Operations to IT Strategies

    Sponsored by: IBM

    This expert e-guide examines the changes that ITIL and IT service management are bringing to your IT departments

  • Cisco® ONE: The Value of Advanced Flow Control

    Sponsored by: Cisco Systems, Inc.

    Discover how utilizing the advanced flow control capability in Cisco Open Network Environment (ONE) can help you overcome the complex monitoring challenges you are facing today.

  • ITIL: The building blocks of an ITSM strategy

    Sponsored by: FrontRange Solutions Inc.

    Services are the building blocks of an ITSM strategy, but how does an enterprise begin to pick and choose the "right" services to manage or develop? Inside this e-guide, get the answer to this question and more. Gain expert insight into utilizing ITIL for continuous improvement in asset management, ITSM, and help desk operations.

  • IT Service Assurance: Achieve proactive IT operations

    Sponsored by: BMC-Accenture

    This white paper explores the role of a command center in helping companies monitor and manage individual technologies and explains why a service-oriented approach is essential.

  • Top five tips for avoiding automation mistakes

    Sponsored by: Cisco Systems, Inc.

    Automation is sometimes seen as a cure-all for IT departments looking to cut costs, but IT pros who implement this technology need to be sure they apply it correctly to really save money. Find out which mistakes are common when it comes to implementing automation.

  • IBM Tivoli Service Request Manager White Paper

    Sponsored by: IBM

    This IBM white paper will show you how you can help your organization manage incidents and problems, restore critical services, and minimize service desk calls in this white paper.

  • Business-Critical Benefits of Workload Automation Solutions

    Sponsored by: ASG Software Solutions

    Enterprises have struggled with workload automation (WLA) implementation because of its complexities, dependencies, and costs. These obstacles existed primarily because WLA was simply not a mature technology. However, today WLA solutions are widely accessible and achievable. Read this paper to learn about the latest innovations.

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