All Research Sponsored By:Pangea Systems
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Forging an ITSM Strategy That's About Business Impact, Not IT Metrics
This expert e-guide explores the story of one CIO who was able to deploy an ITSM strategy that went beyond IT metrics.
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Service-Oriented Configuration Management
This whitepaper details the core functionality and key benefits of service-oriented configuration management and offers up a four-step approach for implementation.
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Your Guide to Improving IT Service Visibility
This whitepaper details the importance of IT service visibility for providing the performance your users demand and justifying the value of your services.
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Choose the Service Desk Delivery Model that Makes Sense
This white paper discusses three delivery models, including the benefits and considerations you must take when choosing the right model for your business.