Workforce Management Software Research
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Workforce Management Software Best Practices
Sponsored by: Infor WFM WorkbrainWorkforce management (WFM) helps manufacturers improve operational efficiency and enable them to establish control over their enterprise. This e-guide offers an expert definition of WFM software and divulges best practice tips for deployment.
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Talent Wars: The struggle for tomorrow’s workforce
Sponsored by: SAP America, Inc.This Economist Intelligence Unit report features results of a survey taken by 587 global market CEOs, CFOs, and CIOs on the shortage of talent for the demanding workforce.
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Making WFM Work: Best Practices and ROI Model
Sponsored by: Calabrio, Inc.There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
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Support Mobile Devices with SaaS WFM Software
Sponsored by: Infor WFM WorkbrainThis guide details how workforce management (WFM) software companies are incorporating support for mobile devices into their products and offering the application as software-as-a-service (SaaS). Read more to uncover the employee benefits associated with this strategy.
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Business Process Management as a Blueprint for Mobile Workforce Management
Sponsored by: ViryaNet LtdRead this white paper to learn the fundamentals and benefits of business process management (BPM), and how BPM systems work so well the mobile workforce management industry.
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Pros and cons of WFM in the call center
Sponsored by: Infor WFM WorkbrainThe market for workforce management (WFM) software in the contact center saw double-digit growth last year, but the technology still needs work, according to experts. In this e-guide you’ll explore the pros and cons of WFM.
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Successful WFM Software Implementation Strategies
Sponsored by: Infor WFM WorkbrainExplore this expertly-compiled e-guide to find out how support for mobile devices and Software as a Service (SaaS) WFM could expand the use of workforce management (WFM) software and help position it as a core enterprise platform.
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Tip Guide: Case History: How DCM helped one global company improve customer service everywhere
Sponsored by: IBMThis tip guide continues ebizQ.com's exploration of best practices in architecture and other aspects of case management. Inside, learn how one global institution built a dynamic case management (DCM) architecture to better serve its customers all over the world.
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TheServerside.com Tip Guide: How to successfully deploy BPM
Sponsored by: iMANYRead this expert eGuide to gain exclusive insight on how to better streamline your business process management (BPM).
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SearchSOA.com Tip Guide: Approaches to Business Process Management
Sponsored by: iMANYRead this exclusive, eGuide to gain insight to the four different types of business process management (BPM).
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Learn to establish the right sales management processes and ensure CRM success
Sponsored by: QvidianThis SearchCRM.com expert E-Guide explores effective strategies for helping establish sales management processes before deploying new CRM tools.
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E-Book: Understanding Workforce Management Technologies for Manufacturing
Sponsored by: Infor WFM WorkbrainWorkforce management software can help manufacturers improve operational efficiency and reduce costs by streamlining scheduling, budgeting, and labor planning. Thanks to the web and mobile platforms, it is now more accessible outside the office. Learn the benefits of automating workforce management and get expert advice on getting started.
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The Exponential Business Benefits of GIS
Sponsored by: EsriAs a result of a citywide reorganization ten years ago, the City of San Diego's Street Services Division was faced with growing inefficiencies in its workforce management systems. This case study examines how San Diego was able to remedy the issue using an integrated geographic information system (GIS) and SAP solution. Read more and discover how.
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American Woodmark Leverages Kronos to Reduce Absenteeism, Control Labor Costs, and Improve Leave Compliance
Sponsored by: Kronos IncorporatedThis case study details how the company wanted a solution that provides flexibility, implementation support, and value and selected the Kronos® Workforce Central® suite. Continue reading to learn how America Woodmark leveraged Kronos to reduce absenteeism, control labor cost, and improve leave compliance.
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7 Signs You Work Harder for your ERP Than it Works for You
Sponsored by: Kronos IncorporatedThink an ERP is the solution for your workforce management needs? Stop and consider how hard you would have to work, to make your ERP work for you. This paper presents seven signs that will tell you that it’s time to go with Kronos.
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Presentation Transcript: Maximizing Workforce Management with Best-of-Breed Solutions
Sponsored by: Kronos IncorporatedMany organizations find it difficult to effectively handle their workforce management (WFM) processes. This presentation transcript covers a set of WFM best practices to help organizations with this challenge and discusses how best-of-breed solutions can help reduce error rates, improve productivity and deliver immediate bottom-line returns.
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Oracle Hyperion Workforce Planning
Sponsored by: Oracle CorporationIn most organizations, employee compensation and related expenses are the largest line items in the budget. Having control over these expenses is critical to meeting corporate performance objectives. Check out this data sheet to learn more.
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Geiger Ready-Mix Improves Decision Making and Controls Costs with Kronos
Sponsored by: Kronos IncorporatedGeiger upgraded from a paper timecard system that required manual processing - a significant challenge for an organization with a weekly payroll cycle. The system could handle some of Geiger's unique pay features, but they had no way to track this information historically. Read on to learn how Geiger overcame this and other challenges.
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Enhancing Interaction Center ROI in Turbulent Economic Times
Sponsored by: SAP America, Inc.Interaction center managers, along with their counterparts in sales, marketing, and service, are being asked to deliver greater value on shoestring budgets. While the conventional reaction in tough economic times is to simply cut costs and services, the nature of the current downturn indicates that austerity measures of the past won't work today.
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Flexing the Workforce: Using Overall Labor Effectiveness to Manage Fluctuating Demand
Sponsored by: Kronos IncorporatedFlexing the workforce is an efficient way to maintain labor effectiveness when there is changing demand. But when it's used ineffectively, it can act as a buffer that masks inefficiency.
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HP Virtual Server Environment Capitalizes on Workload Management Integration
Sponsored by: Hewlett Packard EnterpriseVirtualization can significantly improve the utilization of computing resources. In this white paper learn how virtualization can assign unused resources to workloads in other parts of an organization that can benefit from them.
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Productivity, Internet Abuse, and How to Improve One by Eliminating the Other
Sponsored by: Bloxx, Inc.This white paper explains the effect of Internet abuse on employee productivity, which is huge and not fully appreciated.
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Hilton Reservations Worldwide
Sponsored by: AspectSince implementing the workforce management capabilities, HRW has seen data accuracy go from within ten percent of actual to within three percent of actual due to Aspect eWorkforce Management.
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How to Improve Employee Productivity in Midsize Businesses
Sponsored by: Oracle CorporationThis white paper reviews the productivity issues facing midsize businesses and discusses how Oracle Application Express (APEX) improves employee productivity and enhances development efficiencies.