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  • Technical Customer Support: A Hidden Revenue and Loyalty Creator

    Sponsored by: GoTo

    CCW Europe and GoTo teamed up to survey how customer management leaders are cultivating memorable customer experiences through first contact resolution (FCR). The results are laid out in this report alongside some actionable strategies that CX teams can adopt to really propel their FCR rates to new levels.

  • WakeMed Mobile Platform Creates Seamless Patient Experience

    Sponsored by: Gozio Health

    Read about how a mobile platform that established a digital handholding experience for patients and visitors quickly became a vital tool for WakeMed Health & Hospitals.

  • A guide to continuous software delivery

    Sponsored by: TechTarget ComputerWeekly.com

    Software empowers business strategy. In this e-guide we explore how to deliver new software-powered functionality for continuous business improvement.

  • Optimize your apps through the transformative power of cloud

    Sponsored by: AWS

    Discover how to accelerate your software company's cloud transformation and achieve smarter growth. Learn strategies to modernize infrastructure, boost developer productivity, and optimize costs. Download the e-book to unlock the full transformative power of the cloud.

  • Develop train test and deploy ML across the hybrid cloud

    Sponsored by: Red Hat

    Discover in this product overview how Red Hat OpenShift AI can help your team develop, train, test, and deploy ML across the hybrid cloud without being dragged down by limited architectural choices.

  • Charting a Path to Optimizing Digital Patient Engagement

    Sponsored by: Gozio Health

    Download this new survey from Gozio Health to get insights on patient engagement trends. Discover what tools and features patients want as well as how they want to access them.

  • Data Integration and Quality Use Cases eBook

    Sponsored by: Qlik

    In this e-book, you'll discover how Qlik Talend's comprehensive data integration and quality solutions can address a wide range of modern use cases, from database synchronization to data warehouse modernization. Read on to learn how you can gain trusted data and unlock valuable insights.

  • CW ASEAN, November 2018: Blockchain is no 'magic wand' for security

    Sponsored by: TechTarget ComputerWeekly.com

    Blockchain is all the rage, although the technology is so much more than just about bitcoin and cryptocurrencies. In this issue of CW ASEAN, we examine how blockchain is being applied in cyber security, and whether the technology is really as secure as claimed by its proponents. Read the issue now.

  • Domain Name System (DNS) Security

    Sponsored by: Cisco

    SRM leaders must fully understand the FedRAMP program, its security levels, and the authorization process to make informed cloud security decisions. Verify CSP FedRAMP status and ask probing questions. Remember that using a FedRAMP-authorized cloud does not absolve security responsibilities. Read the full Gartner Research Report to learn more.

  • Understanding Intent Data

    Sponsored by: TechTarget

    Intent data can help you prioritize accounts by capturing prospect activities and gauging the level of purchase interest. In this e-book, “Understanding Intent Data,” we detail the basics of intent data and show how to incorporate it into your marketing strategy.

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