Customer Data Management Research
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Top 10 reasons to Choose Infor CRM
Sponsored by: InforThis brief whitepaper shines light on one CRM infrastructure platform, and the 10 benefits your business could enjoy from a system like this. Access now to see what competitive CRM advantages can help your company's growth.
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Business Information: Customer Data Quality Reaches New Highs
Sponsored by: TechTarget Data ManagementIt's not enough to just collect customer data. You also need to ensure that your customer data is correct, up-to-date, and readily available. In this issue of Business Information e-zine, experts weigh in on strategies to optimize customer data quality and leverage analytics to identify unsatisfied customers.
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Companies Mine Personal Info to Tailor the Customer Experience
Sponsored by: TechTarget Customer ExperienceCompanies are taking advantage of personalized data to tailor and improve the customer experience--but the best strategy still includes human insight. In this e-book, journalist Albert McKeon reports on the business practices at several organizations working to successfully improve the customer experience through data analysis.
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Calculating Customer Lifetime Value: Analysis to Loyalty
Sponsored by: LookerTune into the following webinar to learn what it takes to accurately calculate customer lifetime value and how by doing so successfully, you can drive improvements across all aspects of you company.
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MicroScope October 2014: An issue covering the growth of shadow IT
Sponsored by: MicroScopeAn issue highlighting the changing purchasing habits and the need for the channel to have a wide base of client contacts
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Kicking off an e-health revolution
Sponsored by: TechTarget ComputerWeekly.comIt has been hailed as the next big thing for many years but, it is fair to say, e-health has failed to fulfill its potential. Issues around cost, ease of use and privacy have held back its adoption. Now, find out how Telefonica hopes to kick start the e-health revolution.
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Leverage Data to Enhance Customer Experiences
Sponsored by: Invenio MarketingThis e-guide highlights how Disney, Cincinnati Bell, and other organizations can benefit from digital data and analytics to help improve customer experiences. Don't let valuable data slip through your fingers -- read now to learn how to take advantage of available customer information that results in maximum benefits for you and your customers.
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Delivering Positive Multi-Channel Customer Experiences
Sponsored by: Microsoft IndiaThis essential e-guide delves deep into what it takes to provide integrated multi-channel customer experiences, with insights from experts including Ernan Roman, President of Ernan Roman Direct Marketing.
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Transform Business: Explore Strategic Business Transformation Requirements
Sponsored by: Hewlett Packard EnterpriseFind out how businesses are overcoming today's challenges such as the explosion of social media and more stringent security and regulatory requirements.
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Move Forward: Create a More Satisfying and Productive Omni-channel Experience
Sponsored by: Hewlett Packard EnterpriseFind out why so many are turning to the power of advanced information management and analytics (IM&A), in order to improve their understanding of consumers and deliver a seamless and more satisfying omni-channel experience.
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Are You Asking the Right Questions?
Sponsored by: Hewlett Packard EnterpriseMake sure you're asking your IT staff the right questions about the latest data management, analytics, big data and cloud technologies.
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BPS Edge: CEM The New Style of Customer Engagement Management
Sponsored by: Hewlett Packard EnterpriseFind out about the most recent customer engagement management innovations.
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Almerys Uses Talend Data Services to Offer Better Quality of Service to its Customers
Sponsored by: TalendFind out how an integrated infrastructure platform increased performance and productivity for Almerys.
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Deepening Customer Experience: Analyzing, Optimizing and Integrating CEM
Sponsored by: KANA"It's difficult to have a single view of the customer because of all the forms of communication," says Donna Fluss of DMG Consulting. As customer experience management (CEM) spans multiple departments and tools, optimizing CEM can be a complex and daunting task. Fortunately, this expert e-guide serves as a roadmap to CEM transformation.
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A New Style of IT: The Dawn of a New Normal
Sponsored by: Hewlett Packard EnterpriseUncover the key findings from research conducted by Gartner to expose what digital business means for companies, and how to enhance the customer experience to thrive in the digital era.
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Transforming Customer Service in Financial Services
Sponsored by: Hewlett Packard EnterpriseFind out how HP is helping the UK Post Office manage over 3 million customer accounts, and enhance their customer experience.
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Social Login 101
Sponsored by: GigyaView this white paper to learn why social login -- with permission-based access to first-party identity data -- is the better option for getting the kind of information that creates relevant cross-channel experiences. Read now to explore the basics of social login, best practices, and benefits for consumers and businesses.
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How to Create a Customer Service Process that Enhances Your Bottom Line
Sponsored by: SalesforceUncover the reality of customer behavior to enhance your revenue and increase your customer satisfaction in this e-book.
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Omnichannel Considerations for the Purchase Order Process
Sponsored by: OpenText GXSFind out how adopting an omnichannel experience can improve the purchase order process, and benefit both the customers and the business.
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Making Business Processes Smarter in the Age of the Customer
Sponsored by: RXP ServicesCustomers expect your operations to be instant, seamless and insightful so that each interaction is fast and effective. Access this fascinating white paper today to learn about expert solutions for improving business operations so as to effectively cater to customer interactions.
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Successful Customer Experience Calls for Customer Insight
Sponsored by: SitecoreFind out how learning more about what your customers want can boost your customer loyalty rates.
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How to Choose the Best CMS for Customer Experience Management
Sponsored by: SitecoreThe following white paper provides readers with practical advice on how to choose the best CMS for customer experience management. Learn about the 6 roadmap checkpoints for choosing the right CMS, 20 important features to consider, and more.
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The Business Value of IBM's Exceptional Digital Experience Solutions
Sponsored by: IBMGet the results of an IDC study conducted on behalf of IBM assessing the impact of migrating from a homegrown digital experience platform to IBM's integrated Exceptional Digital Experience suites.
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Making Connections with a Social Business Expert
Sponsored by: IBMLearn how IBM Connections can help your organization improve its social business strategy by adding capabilities end users are familiar with into everyday processes.
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New Analytics Approach Needed for Contact Center Success
Sponsored by: Five9This exclusive e-guide features advice from experts on how to take your contact center from good to great with the right metrics for success. You'll also learn how to make better use of the large amounts of social data that are entering CRM systems with the right analytics approach.