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  • Contact Center-as-a-Service MetriRank 2023

    Sponsored by: 8x8

    In this analyst report, discover how the top-ranking CCaaS solutions stack up against the competition, and find out which solution is best for your enterprise.

  • Big Data and Analytics Applied to Oil and Gas

    Sponsored by: TechTarget ComputerWeekly.com

    Companies that leverage data to optimise business processes will not only survive, but thrive during market downturns, and dominate the industry on the next upswing, this report from Quorum argues.

  • 2024 Talkdesk global contact center KPI benchmarking report

    Sponsored by: Talkdesk

    Today’s organizations are constantly looking for new ways that they can enhance their contact center processes in order to make operations more efficient. To do so, many have turned to generative AI and other automation tools. However, does this technology actually live up to the hype? Dig into this report.

  • Computer Weekly - 31 March 2020: Can the internet take the strain?

    Sponsored by: TechTarget ComputerWeekly.com

    In this week's Computer Weekly, as millions of people work from home, we examine the measures in place to make sure the internet stays up and running. Our latest buyer's guide looks at the best practice in application modernisation. And we find out how IT leaders are tackling the skills shortage to recruit the best tech talent. Read the issue now.

  • Computer Weekly – 1 August 2017: The fields of Athenry – how Apple's datacentre plans are causing turmoil in a small Irish town

    Sponsored by: TechTarget ComputerWeekly.com

    In this week's Computer Weekly, we look into Apple's controversial plans to build a huge datacentre in a small town in the west of Ireland, and the local arguments it has caused. We find out how the Met Office is managing its vast quantities of weather data. And we examine Google plans to bring AI to the recruitment market. Read the issue now.

  • Top 10 cyber security stories of 2021

    Sponsored by: TechTarget ComputerWeekly.com

    Cyber security was once again top of the agenda for IT leaders in 2021, with a barrage of news and analysis making it hard to separate the wheat from the chaff and the genuine insight from the self-promotional nonsense. However, there were some stand-out cyber security stories in the past 12 months that were indubitably worthy of attention.

  • MicroScope – November 2022: Elevate security to minimise risk

    Sponsored by: MicroScope

    Security remains a major concern for customers and a continuing area of growth for the channel – so what can managed service providers do to help out? Also read about expectations for the last quarter of 2022 and how partnerships are key to digital transformation.

  • Building an AI strategy: Telcos put the foundations in place

    Sponsored by: AWS

    This report – based on interviews with 20 of the world’s largest and leading CSPs globally, plus a survey of 104 executives across 73 telcos worldwide – sets out to evaluate where operators are with their AI strategies and what they need to do to make them fit for the future and deployed at scale.

  • Data and AI Pulse: Asia Pacific 2024

    Sponsored by: SAS

    The Asia Pacific region is rushing to capitalize on AI, with 43% planning large investments. However, the lack of AI maturity raises concerns over overly optimistic ROI expectations. This IDC report explores the challenges organizations face and lessons from AI leaders to scale AI for business impact.

  • CW Middle East - October-December 2020: Egypt's datacentre plans take a step forward

    Sponsored by: TechTarget ComputerWeekly.com

    While it builds an IT services industry, Egypt is also investing in infrastructure and now plans to develop a datacentre industry. Read in this issue how, as part of this plan, Egypt's parliament has passed a data protection law.

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