Search Results for "computer weekly BCS Wiley book extractstart=10start=20start=30start=10"
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Creating A Culture Of Compassion In Retail Contact Centers
Sponsored by: TalkdeskLet’s face it, no one calls into a contact center to tell employees that they are doing a good job. Your customers call in because they have an issue or need assistance. This is why when your agents are trained in compassion and empathy, your organization can reap the benefits of increased brand loyalty and increased revenue. Read on to see how.
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Computer Weekly – 17 April 2018: Can China's Alibaba successfully take on the US public cloud giants?
Sponsored by: TechTarget ComputerWeekly.comIn this week's Computer Weekly, as Chinese cloud provider Alibaba grows its presence in Europe, we ask if it can compete with the US public cloud giants. A government plan to move data policy has caused controversy among Whitehall digital experts – we find out why. And we assess the use of cloud for disaster recovery. Read the issue now.
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CW ASEAN: Time to dial up defences
Sponsored by: TechTarget ComputerWeekly.comIn this month's issue of CW ASEAN, we take a closer look at ASEAN's patchy cyber security landscape, including varying levels of cyber resilience across the region, cyber security strategies adopted by different countries, as well as efforts to improve cyber capabilities and foster greater collaboration in the common fight against cyber threats.
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A Computer Weekly buyer's guide to cloud bursting
Sponsored by: TechTarget ComputerWeekly.comCloud ideas expand. In this 12-page buyer's guide, Computer Weekly looks at the benefits and complexities of cloud bursting and the role of on-premise IT.
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Building an AI strategy: Telcos put the foundations in place
Sponsored by: AWSThis report – based on interviews with 20 of the world’s largest and leading CSPs globally, plus a survey of 104 executives across 73 telcos worldwide – sets out to evaluate where operators are with their AI strategies and what they need to do to make them fit for the future and deployed at scale.
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CW Innovation Awards: Jio taps machine learning to manage telco network
Sponsored by: TechTarget ComputerWeekly.comIn this case study, learn how India's largest telecom operator built its own machine learning platform to meet the growing data and signalling requirements of new networks.
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A Computer Weekly Buyer's Guide to Customer Experience
Sponsored by: TechTarget ComputerWeekly.comDiscover how to craft data-first CRM strategies and get tips about coordinating data sources for effective CRM, 5 ways to reduce risks for Salesforce deployments, and the pros and cons of current CRM software offerings.
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CW Middle East - October-December 2020: Egypt's datacentre plans take a step forward
Sponsored by: TechTarget ComputerWeekly.comWhile it builds an IT services industry, Egypt is also investing in infrastructure and now plans to develop a datacentre industry. Read in this issue how, as part of this plan, Egypt's parliament has passed a data protection law.
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Deployment Approaches to SAP S/4HANA
Sponsored by: LemongrassIn this analyst report, discover the essential technologies industry leaders are using for their SAP S/4HANA deployments, and learn the top strategies SAPinsiders are using for their deployment initiatives.
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Computer Weekly - 27 October 2020: Pet project: How Pets at Home cares for customers with data analytics
Sponsored by: TechTarget ComputerWeekly.comIn this week's Computer Weekly, we talk to the chief data officer of Pets at Home, about using data analytics to care for customers. British Airways had its GDPR fine reduced to just £20m – we ask what this means for data protection regulation. And we look at GPT3, the language prediction tool that could revolutionise AI. Read the issue now.
