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Social ComputingWhite Papers

  • Going Digital: How to Develop Technology to Attract and Retain Digital Customers

    Sponsored by: Hewlett-Packard Limited

    Find out from the pros how to leverage new technologies to improve your relationship with customers.

  • The Social Business: How Work is Changing

    Sponsored by: IBM

    To become more agile, more innovative, and more efficient, it's becoming clear that you need to embrace a more collaborative, synergistic work environment. In other words, you need to become a more social business. In this white paper, discover what it means to be a social business, and learn how it can benefit your organization.

  • Infographic: Energize Your Workforce

    Sponsored by: IBM

    In this infographic, learn how the right tools, processes, and thought leadership can help you create a smarter workforce and more engaging, differentiating customer experiences.

  • Infographic: New Expectations for Customer Service Workers

    Sponsored by: IBM

    This infographic offers insight into the new expectations for customer service representatives and retail workers in order to better connect with customers and provide richer experiences.

  • New expectations for a new era: HR insights from the Global C-suite Study

    Sponsored by: IBM

    The customer is more empowered than ever before, and the workforce needs to adapt to their increasing demands -- is your business ready? In this analysis of a 2013 C-suite study, discover what steps companies are taking to create a workforce that succeeds in today's customer-driven world.

  • Global defense contractor takes advantage of collective intelligence across the enterprise

    Sponsored by: IBM

    As the baby boomers begin to retire, many businesses face a loss of experience and insight -- especially the defense industry, which grew up alongside that generation. This case study illustrates how a global defense contractor implemented a collaboration tool with social business capabilities to avoid this situation.

  • Channels are Irrelevant

    Sponsored by: SDL

    Find out how your organization should approach the age of omni-channel engagement, and what it means for customer demands.

  • Channels are Irrelevant

    Sponsored by: SDL

    Find out how your organization should approach the age of omni-channel engagement, and what it means for customer demands.

  • Multi-Channel Marketing – Delivering Big on Next-Gen Customer Experience

    Sponsored by: Infor

    Learn about the multi-channel marketing approach and how it can help your business deliver a top-notch next-gen customer experience.

  • The Social Business: Unlocking the collective knowledge of people

    Sponsored by: IBM

    This white paper explores how you can leverage social and collaborative technology to share content, foster community, organize activities, and tap into the expertise of top performers.

  • The Changing Social Learning Landscape: Why You Need a Social LMS

    Sponsored by: IBM

    While employees need formal training upon entering a new job, they also need a complete learning environment that allows them to collaborate, network, and share information with coworkers. How are successful companies creating collaborative environments, and how can your organization do the same?

  • Channels Are Irrelevant

    Sponsored by: SDL

    Find out how your organization should approach the age of omni-channel engagement, and what it means for customer demands.

  • Enterprise Social Software: Market Overview

    Sponsored by: IBM

    In this IDC report, explore a comprehensive overview of the enterprise social software market from 2008-2017, and discover the performance trajectory of leading vendors, including IBM, Oracle, Jive, and more.

  • Preparing Sales Teams for the Best Business Outcomes

    Sponsored by: IBM

    Access this white paper from Ventana Research to discover how a learning management system (LMS) coupled with social collaborative tools can help you build a successful sales team and provide opportunity for growth.

  • Workforce Analytics Enable Smarter Decisions

    Sponsored by: IBM

    This white paper from Ventana Research explains what it takes to build effective workforce analytics and introduces new technologies that can help you on the road to success. Learn why spreadsheets are no longer sufficient for workforce management, as well as how to exploit analytics to their full potential for human capital management.

  • Recruit, Hire and Onboard the Right Talent

    Sponsored by: IBM

    To find the best talent, organizations need to create a talent management strategy that involves all stakeholders. In this paper from Ventana Research, learn what it takes to achieve the five essentials of talent acquisition.

  • How Social Learning Boosts Skills Development

    Sponsored by: IBM

    In this white paper, discover how a social learning program can improve engagement, reduce attrition, and increase speed of knowledge. Explore the common problems that social learning can help solve, the core components of a social learning initiative, and recommended actions for implementation.

  • Omni-Channel Customer Care

    Sponsored by: Infor

    Learn how an omni-channel customer experience management (CEM) program can help your company accommodate changing buyer needs.

  • Applying Social Business: Create Exceptional Digital Experiences

    Sponsored by: IBM

    Customers today expect to interact with your brand anywhere, at any time -- and from any device. It's thus essential to create compelling customer experiences to differentiate your business form the rest of the pack. This infographic illustrates how one vendor fulfills three main components of engaging customer experiences.

  • Applying Social Business:The Repeatable Patterns that Improve Business Processes and Provide Return

    Sponsored by: IBM

    The following white paper examines how top organizations are optimizing processes and technology to become a social business. Learn about the best practices that have emerged, common pain points to be wary of, and more.

  • AWS Case Study: Flipboard

    Sponsored by: Amazon Web Services and Intel

    In this case study, one social magazine company is helping its 100 million readers to discover, view, and share content across their social networks – and is adding a quarter of a million readers every day. Find out how Amazon Web Services (AWS) gives them the power and flexibility to thrive in the business marketplace.

  • Integrated Talent Management

    Sponsored by: ComputerWeekly.com

    This Independent analyst perspective into the integrated talent management systems market from Elearnity assesses the leading talent management suppliers.

  • The Benefits of Social and Cloud-based CRM Tools

    Sponsored by: Microsoft India

    In order to stay competitive, you need to know what customers are saying about your business, and you need to participate in the conversation as well. In this e-guide, learn from CRM experts what makes a social CRM tool successful, and why cloud-based CRM systems may be the right choice for you.

  • Delivering Positive Multi-Channel Customer Experiences

    Sponsored by: Microsoft India

    This essential e-guide delves deep into what it takes to provide integrated multi-channel customer experiences, with insights from experts including Ernan Roman, President of Ernan Roman Direct Marketing.

  • Magic Quadrant for Multichannel Campaign Management - May 2014

    Sponsored by: IBM

    The following Magic Quadrant report on multichannel campaign management compares and contrasts the top MCCM vendors; explore the strengths and weaknesses of each provider, how they are adapting to new market pressures, and more.

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